Richmond BMW

Paul Baldwin was awesome. Very personable and helpful. I was looking for a 2011 base Clubman but, because of the lack of inventory at almost all of the Mini dealers in the mid-Atlantic, there were no 2011 b was looking for a 2011 base Clubman but, because of the lack of inventory at almost all of the Mini dealers in the mid-Atlantic, there were no 2011 base Clubmans to be had. Paul and his boss Yong (I hope I spelled that right) were very nice to take a 2010 service loaner out of service and sell it to me. It was in wonderful condition except for the usual minor chips and a scratch on the rear door which they fixed beautifully before delivery. The car looked new when I got it. I didn't know it when I walked into the dealership but, they have a "no haggle" pricing policy at Crown Mini. At first this made me a little uneasy but though out the entire process I never felt like I was being taken advantage of and it simplified the purchasing experience. They gave me a good solid number for my trade considering its age (2000 chevy suburban w/165,000mls) and the Clubman was priced below the average retail from what I could tell from my research on the internet so, I think I got an overall, solid deal with Crown Mini, Paul and Yong. I would highly recommend my man Paul Baldwin and the staff at Crown Mini. More

I highly recommend that any one who is looking for a BMW visits Ian and the rest of the team at Richmond BMW. My 2007 BMW broke down on my way to Newport News and I had it towed to Richmond BMW, i was very visits Ian and the rest of the team at Richmond BMW. My 2007 BMW broke down on my way to Newport News and I had it towed to Richmond BMW, i was very upset because i was visiting from New York City. I then decided to just trade my vehicle in and get a new BMW. Ian Weir was the sales rep i met and really helped me out with what turned into a two day process. I couldn't be any happier with my experience, Ian was very friendly, very helpful, knowledgeable and a great professional! The entire team was awesome! Starting with Dan Weinberger and Nick Carter in the service department to Ian Weir in sales and Frank and Dimitri in the finance department. I have owned Lexus, Mercedes Benz and some other high end vehicles but I've never had the service like I did at BMW! I will continue to purchase and recommend that every one I know purchases BMW's. I will go as far as returning to Richmond to purchase my vehicles! Thanks a lot to the entire team at Richmond specially to Ian, keep up the great work and service!! V/R CARLOS ROMAN More

My husband and I have been looking for a used BMW for our first BMW purchase. Steve Lerner and the other members of the team at Richmond BMW could not have made our experience any easier! We finally found a first BMW purchase. Steve Lerner and the other members of the team at Richmond BMW could not have made our experience any easier! We finally found a car that we liked online and contacted Richmond BMW via the internet. Steve Lerner took our application and got it approved. Because we live 3 hours away in North Carolina, we wanted to make sure the car was everything that we thought it was. Steve took the car out for a drive and called us back with his complete and honest take on the vehicle. As another buyer stated, Steve was "spot on" with the condition of the vehicle! We arrived on Saturday to look at the car and fell in love! This car was everything and more than what we were hoping for. Steve Lerner, and Aaron in finance made this quite possibly the easiest car buying experience we have ever had. We were in and out in under 3 hours! I would definately recommend Richmond BMW to anyone looking to buy a new BMW or a used vehicle. When you call or go in, ask for Steve Lerner, he will take care of you with no presure whatsoever. Pressure is not his style. More

Nancy was the most knowledgeable car sales person I have ever encountered. Very professional and super enthusiastic. I would highly recommend her. Frank is the finance manager. He handled my unique ever encountered. Very professional and super enthusiastic. I would highly recommend her. Frank is the finance manager. He handled my unique situation with professionalism and solid industry knowledge. I came away from this car dealer feeling good about this new car purchase... how often does that happen these days?! Well done Crown Mini of Richmond! More

I HAD BEEN LOOKING FOR A Z-4 & SAW THE ONE I BOUGHT I HAD BEEN LOOKING FOR A Z-4 & SAW THE ONE I BOUGHT ON LINE AT RICHMOND BMW. I CONTACTED STEVEN, WHO IMMEDIATELY RETURNED AN E-MAIL. HE WAS A PLEASUR I HAD BEEN LOOKING FOR A Z-4 & SAW THE ONE I BOUGHT ON LINE AT RICHMOND BMW. I CONTACTED STEVEN, WHO IMMEDIATELY RETURNED AN E-MAIL. HE WAS A PLEASURE TO WORK WITH, NOT PUSHY OR OVERBEARING, BUT VERY FRIENDLY & INFORMATIVE ABOUT THE CAR.I DID NOT FEEL AS THOUGH I WAS AT A DEALERSHIP, EVERYONE WAS VERY ATTENTIVE TO MY COMFORT & CONCERNS, FROM APPRAISEL OF MY OLD CAR, FINANCING ,& IN THE BACK WHERE THEY HOOKED UP THE BLU TOOTH IN THE Z. I'M LOOKING FORWARD TO MY 1ST Z-B-Q WITH THEM. AS A WOMAN COMING IN TO BUY A CAR BY HERSELF, I WAS TREATED WITH THE UTMOST RESPECT. THANKS AGAIN FOR A PLEASURABLE EXPERIENCE. DEBBIE NICHOLS (LOVE MY Z-4 ) More

My husband and I just bought our 2nd BMW(X3)with Steve as our adviser, and we can't say enough great things about him & our experience. He came in on his day off to test drive cars because my husband's sche our adviser, and we can't say enough great things about him & our experience. He came in on his day off to test drive cars because my husband's schedule is so unpredictable. He also was very accomodating with our 5-year old twins & their comfort in the show room. When a minor detail prevented our X3 from being ready on the day of delivery, Steve took care of it the next day and personally drove the new car to our home! Now that's EXCEPTIONAL SERVICE! As usual Steve's manner was never pushy in the decision process. We'd also like to recognize Dmitriy, Frank and Tim S for being helpful & very friendly & again never pushy. We love our new X3! THANK YOU! More

No pressure. Honest. Genuine. No "slick" personalities here. Sales manager for Mini also regular guy who listens, understands and responds to customer requests. Would recommend these indiv personalities here. Sales manager for Mini also regular guy who listens, understands and responds to customer requests. Would recommend these individuals and the Mini dealership. More

I purchased a 2012 X5M, with the help of Steve Lerner from sales. The whole team there (Steve, DJ, Aaron, Tim) did an exceptional job of delivering the vehicle I wanted ahead of schedule, as well as pro from sales. The whole team there (Steve, DJ, Aaron, Tim) did an exceptional job of delivering the vehicle I wanted ahead of schedule, as well as providing me a fair deal on the purchase. I really like new the customer preferred program. This dealership keeps me coming back for more - this is my fourth BMW from them. More

I looked at cars, including BMW, for almost a year before actually buying. I met Steve Lerner during the early days of my search and reconnected with him as I was making my decision. In both instances, he actually buying. I met Steve Lerner during the early days of my search and reconnected with him as I was making my decision. In both instances, he was just great to deal with - knowledgeable, professional, and never pushy. He answered all my questions, even if it meant spending time on the computer or talking with others at the dealership. Ultimately, I ended up not selecting BMW for a variety of reasons, and the most difficult part of that experience was having to call Steve to tell him of my decision. Again, he was the consummate professional. He accepted my decision and let me know that he appreciated having had the opportunity to show me the BMW line. I recommend Steve highly and without reservation. And if I ever do decide to buy a BMW, I'll go straight to him. More

Found a car we were interested in online, and drove to Richmond to test drive, and eventually buy. Steve went out of his way to get us information on the car, and keep in touch without being pushy while Richmond to test drive, and eventually buy. Steve went out of his way to get us information on the car, and keep in touch without being pushy while we made our decision. When we did decide to buy, he worked to make everything go smoothly with the purchase process. More