Richmond BMW

Let me first say that I never give a perfect score to anyone. There is always room for improvement, although I think that Steve Lerner is as good as you can get. Buying a car has always been something anyone. There is always room for improvement, although I think that Steve Lerner is as good as you can get. Buying a car has always been something that I have dreaded but Steve changed that. He is very low key, no high pressure. He is knowledgeable, courteous and fun to work with. It was a very good experience and I will recommend Steve to my friends. I would also say that working with Matt Perry was also a good experience. Thank you both, I will be back. I have no complaints with Richmond BMW. Ken Farmer More

I was extremely pleased with this dealership, and especially Steve Lerner. The dealership posted their best price for used vehicles up front and they are practically unbeatable. Steve worked with u especially Steve Lerner. The dealership posted their best price for used vehicles up front and they are practically unbeatable. Steve worked with us to make sure everything was great with the vehicle and that we very satisfied to drive off the lot in it. The information listed on the website is accurate, informative and comprehensive. The next time I look for a used car this will be the first dealership and salesman I look for. More

Sales staff was knowledgeable and took their time with us while we were trying to decide exactly which of the mini's we wanted. They thoroughly explained all the features on the new car to us and several of while we were trying to decide exactly which of the mini's we wanted. They thoroughly explained all the features on the new car to us and several of them worked as a team to get our car ready for delivery. We felt as though they were genuinely interested in making sure we were happy with our choice and that it was the right fit for us. We are a previous Mini owner and before we settled on another one, we test drove and visited other dealerships on various types of cars. None could surpass the customer service we have come to appreciate at Crown Mini and they have won us over once again. I would not hesitate to recommend them to family and friends! More

Our purchase of a 2011 MCS BRGii was exciting, pleasant, and satisfying. Each individual we met along the way--from test drive to delivery--shared a friendly disposition, a helpful hand, and an exemplary s and satisfying. Each individual we met along the way--from test drive to delivery--shared a friendly disposition, a helpful hand, and an exemplary sincerity. We are glad we drove from Charlottesville to Richmond rather than Northern Virginia, and we look forward to continuing excellence in quality and service. More

I must say that my experience with this dealer was excellent! Upon arrival to my appointment with Rick, I was set on a particular car. He made sure that arrangements were made for me to test drive it excellent! Upon arrival to my appointment with Rick, I was set on a particular car. He made sure that arrangements were made for me to test drive it and made sure that I got the car that I wanted (since there was someone else there who also wanted it!!!!). He and Frank were very personable and made the carbuying experience extremely smooth. I recieved a follow up call to ensure that I was satisfied and assitance with learning the features. I am extremely satisfied with my purchase and my experience. I couldn't have asked for better service at such an exciting time! I will definitely continue services with this dealer in the future! More

The salesman was extremely knowledgeable; however, not overbearing and pushy. After I inquired about a particular vehicle, I was provided a test drive and all the vehicle options were explained. Had been overbearing and pushy. After I inquired about a particular vehicle, I was provided a test drive and all the vehicle options were explained. Had been to several dealers in VA but the price and professionalism at Richmond BMW made me come back and make a purchase. More

I have dealt with Richmond BMW from the moment I purchased my vehicle there. The customer service and friendliness of the staff is the best compared to any other delearship that I have conducted bu purchased my vehicle there. The customer service and friendliness of the staff is the best compared to any other delearship that I have conducted business with. From the moment I pull into the service department there is someone there to greet you with a friendly "good morning" or "good afternoon." The entire BMW staff is friendly from the technicians that are constantly coming in and out of the service area to the staff inside of the showroom. I always deal with one particular service representative named Tim Peterson, who; always makes sure I am well taken care of when waiting for my vehicle to be serviced. He constantly updates me on the status of my vehicle good or bad. He has such a friendly mindset and demeanor so even when the news is bad you can't help but laugh. He is very knowledgeable about BMW vehicles and constantly shows me things on my vehicle that I even didn't know existed. I get straight answers out of him without any sugar coating. Tim will tell if I really need to get something done I really need to get it done. I don't feel like he gives me bad advise or pressures me for work that I don't need especially when it involves more money. Tim truly is an asset to the service department as I am constantly reminding him of. Thanks again for all you do. Solomon. More

Steve was great. We spent the day looking at and test driving vehicles until we found a great pick. Steve was more than willing to search for the best fit for our budget and driving preferences. We have driving vehicles until we found a great pick. Steve was more than willing to search for the best fit for our budget and driving preferences. We have now bought 4 certified pre-owned vehicles from Richmond BMW and will continue to be repeat customers. More

My experience with this dealership has been the best I have EVER had at any dealership. It was amazing, enjoyable, and an experience I could repeat again and again. I have been in dealerships with my in- have EVER had at any dealership. It was amazing, enjoyable, and an experience I could repeat again and again. I have been in dealerships with my in-laws, parents, children to help them through would is normally an exhausting process and always seems to leave you feeling a little dirty if not down right depressed. It isn't just that you know what you are paying with no haggle pricing, I've been to Saturn dealers, it is more that they sell their cars much like a real estate agent would sell a house, they listen, and help you to figure out the best fit for you. What is going to make you happy. I can't say enough about the whole dealership, because it wasn't just the sales people I had the pleasure to work with, but it extends to the financing and the repair shop as well. They just make you feel welcome, pressured, and as happy about your new purchase as you are. It is a standard that every dealership in the United States should aspire to. I test drove 3 models, then test drove a previous one again. Then went home...did they accost me from leaving as has happened in other places...no! They said, sure go home and think about it, we want you to be happy with what you buy. AMAZING!! Well I figured out the one I wanted, and did a custom built car. I emailed Nancy to let her know and if should could find one comparable I would be more than happy to buy an existing one. When I showed up she had a list and went through it with me, helping me to decide what was most important to me. We found one at another dealer that was a great deal and they took it from there! I cannot say enough about this dealership, I just wish they sold every type of car out there, just in case when I'm ready for my next one, it won't matter what I buy, just so I can buy it through them. Another very happy customer!! More