Richmond BMW

I called the dealership to inquire about their internet listings and was interested in a number of their used cars. I was told that they would be open until 7:00pm but that the salesman (Paul) would wait listings and was interested in a number of their used cars. I was told that they would be open until 7:00pm but that the salesman (Paul) would wait for me since I was driving 6 hours to get there. I arrived at the dealership at 6:50pm and never once did I feel rushed to make a decision (did I mention that this is a Saturday night). After looking at the cars that met my needs (wants) we tried to work out the pricing on a car that was out of my budget once we worked all the numbers, never hesitating they started to work on the car that was more budget friendly to me without causing me to feel bad. Throughout this process they were concerned about my comfort offering me snacks and drinks as well as assisting me to find a hotel to stay in for the night. Each of the men that I worked with exemplified the qualities of salemanship that was enhanced by humanship. They made me feel comfortable and valued as a customer. It was 10:47pm when I drove away from the dealership behind Paul my salesman who made sure that I made it to my hotel safely. They did more than was ever expected. I am currently looking for another MINI convertible for my sister and plan to go through Crown MINI to get it. Again, a big thank you to Paul, Young, and Frank for making my MINI dream come true. I love my car and the experience of buying it. Thank you. More

I purchased a BMW from a friend several weeks ago and was told I needed to go to the dealer to have the BMW Assist info changed over to me. Though I was not buying a new BMW, and despite it being a very bus told I needed to go to the dealer to have the BMW Assist info changed over to me. Though I was not buying a new BMW, and despite it being a very busy Saturday morning, Steve Lerner took the time to help me transfer BMW Assist from the previous owner of my car and register me. He was very knowledgeable and despite having several sales prospects "in play" that morning, he still took excellent care of me. He even followed up with a phone call a few days later to make sure I had not had any problems with the "activation". I would highly recommend Steve to anyone looking to buy a BMW and will definitely seek him out when my time comes! More

I gave this dealership top reviews because every question I had from start to finish was answered, and the dealership was very knowledgeable about ALL of their products. Andrew Tatom was extremely friendly a I had from start to finish was answered, and the dealership was very knowledgeable about ALL of their products. Andrew Tatom was extremely friendly and served me well. I would definitely recommend this dealership to others. More

From meeting Anya Heyne (Sales) to finishing up with financing with Frank Sorensen, my entire Mini Cooper buying experience at Crown Mini was exceptional. It was a very busy Saturday afternoon with a financing with Frank Sorensen, my entire Mini Cooper buying experience at Crown Mini was exceptional. It was a very busy Saturday afternoon with a lot of customers test driving and buying, negotiating on vehicles. Anya not only gave me my own "space" to look around, but she was readily available to answer any questions I had about the Mini Cooper S models I was interesting in. She even drove me to their "back lot" where I found the Mini I purchased a short time later. The transition to agreed price was excellent with Crown's preferred customer pricing. A "No Hassle" deal was made including an excellent offer for my trade-in. Financing was easy. Seriously. I was approved for financing and was in Frank Sorensen's office signing paperwork in under an hour. Frank presented several options to consider without any pressure. Excellent customer focus. Overall, my time spent at Crown Mini was excellent! Great customer service and a super friendly attitude. Anja was extremely knowledgable of the Mini Cooper and was thorough in explaining the features of the vehicle as well. I highly recommend this dealer! More

I am so glad I found your dealership on the internet and I am really excited about my 2004 Honda Accord..I would definately buy a car from your dealership again. My son is also in the process of looking for I am really excited about my 2004 Honda Accord..I would definately buy a car from your dealership again. My son is also in the process of looking for a car and I hope that you will be able to help him out as well.Please let me know if you have any other Honda's available. Thanks again. More

Steve Lerner is an outstanding sales professional. He was incredibly helpful during the process. As I was deciding whether to buy my leased vehicle or purchase or lease a new vehicle, Steve walked me th was incredibly helpful during the process. As I was deciding whether to buy my leased vehicle or purchase or lease a new vehicle, Steve walked me through all of the options and considerations - but ultimatley allowed me to make the decision that was best for me. He was very responsive to any question that I had and clearly put in a great deal of effort on the sale. I would recommend anyone in the market for a BMW go to Steve Lerner at Richmond BMW. More

Steve Lerner made the buying process transparent and pleasant. Steve and Dimitri were able to obtain a car I wanted from the factory that was destined for another dealer. They made it possible for me pleasant. Steve and Dimitri were able to obtain a car I wanted from the factory that was destined for another dealer. They made it possible for me to get a rare diesel X5 quickly, rather than waiting for the 2012 model year to begin production. Steve thoroughly explained the function of all of the myriad of controls and use of the I drive, so when I left the dealership the first night I felt comfortable driving the car home. I would recommend Richmond BMW and Steve Lerner to any one in the Richmond area considering a purchase of this wonderful automobile. More

Having purchased a number of new cars over the years, this was the best experience I've ever had. I was treated with courtesy and respect from the moment I walked in the door. As a woman buyer, this ha this was the best experience I've ever had. I was treated with courtesy and respect from the moment I walked in the door. As a woman buyer, this hasn't always been the case. Steve Lerner is top-notch, as was Dimintri and Tim. Literally everyone I dealt with. Steve was straight forward and incredibly thorough. I felt he really had my best interest in mind. It was an absolute pleasure from start to finish. I'd recommend BMW Richmond to anyone. More

Truly a good place to buy a car. Everyone there is very nice and extremely helpful. Drew was a very outstanding salesman. I am 20 years old, and used to being "talked down to" as I was looking for a new ca nice and extremely helpful. Drew was a very outstanding salesman. I am 20 years old, and used to being "talked down to" as I was looking for a new car, but right from the beginning everyone treated me with respect and would talk to me as I wanted to be talked to. if I knew the service was going to be that good I would not have wasted my time looking anywhere else. Thanks a whole lot I highly recommend going here for business. More

Steve Lerner is so knowledgeable making my experience very pleasant. He stayed focused and was sensitive to my time and needs. I have been working with Richmond BMW for several years now. I love their very pleasant. He stayed focused and was sensitive to my time and needs. I have been working with Richmond BMW for several years now. I love their service department as well. I am always impressed and love that they know my name. I would recommend BMS and working with Steve anytime. A great person who listens. More