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Richmond BMW
Richmond, VA
1,300 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 06, 2011
Tim Stapler and Manager Austin Dombrowski did an excellent job assisting me with the purchase of my '98 Z3 Roadster. This was an online purchase and they backed up the needed repairs on this Z3 excellent job assisting me with the purchase of my '98 Z3 Roadster. This was an online purchase and they backed up the needed repairs on this Z3 following my purchase. I highly recommend this dealership. More
by PaulMedina
Employees Worked With
Tim Stapler & Austin Dombrowski
December 05, 2011
I had the most enjoyable experience purchasing my 2012 Mini Coupe JCW. Nancy Tibbetts and Young Choe were extremely helpful taking my preorder for the coupe. They kept me informed of the process and answe Mini Coupe JCW. Nancy Tibbetts and Young Choe were extremely helpful taking my preorder for the coupe. They kept me informed of the process and answered all of my questions. They made it extremely easy to trade in my older Mini Cooper S. Everyone was great and helped explain my new car features. I love my car and my next new car will definitely be a Mini as well. More
by Belindamtucker
Employees Worked With
Nancy Tibbetts
December 01, 2011
Steve Lerner and the rest of Richmond BMW really delivered for me. They were able to get me the rarest and hardest of all BMW's to get: the 1 series M Coupe (1 of the less than 600 expected in the delivered for me. They were able to get me the rarest and hardest of all BMW's to get: the 1 series M Coupe (1 of the less than 600 expected in the USA). While it took approximately 5 months to receive my car (BMW's fault not the dealership's fault), Steve kept me updated weekly as the Richmond BMW team worked to secure my allocation for the car. Steve was able to option the car with the exact options that I wanted and was able to assist me in tracking the car from Germany to port in Baltimore (where I took pictures of the delivery ship) and then to dealership. Steve's and Richmond BMW's integrity was superb. While other dealerships around the United States were selling customer's ordered 1Ms out from under them for enormous profits (up to $15K > MSRP), Steve and the Richmond BMW team honored their price and were even able to secure a few extra items for the car at no charge. Steve was especially helpful throughout the entire purchase process as this was the first car that I have purchased in over 10 years! I would highly recommend Steve Lerner and Richmond BMW for all of your BMW purchases. I thank Steve and the Richmond BMW team every time I see my mean looking, rare, and fast BMW in my driveway! M Driver M More
by M Driver M
Employees Worked With
Steve Lerner, Steve Lerner
November 30, 2011
I walked into Crown Mini, not 100% expecting to purchase a vehicle. I ended up getting a brand new MINI Cooper S hard top, because this dealership is wonderful! Not only did they have the car I wanted in st a vehicle. I ended up getting a brand new MINI Cooper S hard top, because this dealership is wonderful! Not only did they have the car I wanted in stock, but the staff was awesome! Tim Stapler is a perfect cross between professional, personal, knowledgeable and has a great sense of humor that put me at ease immediately. This sales consultant treated me like a person, not like a sale, he answered all my 1000 questions without so much as a blink of an eye. The sales manager, Young, was also extremely helpful and professional. I felt as if they gave me a VERY fair price for my trade in, showing my what auto trader would offer me, and their price. I would recommend this dealership to anyone, I have never been so happy with a car, or an experience. More
by helloNicki
Employees Worked With
Tim Stapler
November 28, 2011
My overall experience of purchasing a vehicle from Richmond BMW was excellent! Steve Lerner and the staff at Richmond BMW are certainly dedicated to the costumers wants and needs. While searching Auto Richmond BMW was excellent! Steve Lerner and the staff at Richmond BMW are certainly dedicated to the costumers wants and needs. While searching Auto Trader for a particular car that me and my wife have been looking for, Richmond BMW came up having the exact match. I dedcided to call and ask some questions before driving 125 miles to Richmond to look at the car. After talking to Steve Lerner who was very polite and knowledgable of sales, I decided to make the trip to Richmond with my family to check out this automobile. My first impression of Richmond BMW was how costumer oriented the staff was. Eventhough I was working with Steve, almost everyone came up to me and my wife to say hello and offer a beverage to ensure our comfort. There was no pressure at any time from any sales associate to purchase the vehicle, it was definitely a very relaxing experiance. During the negotiation for the vehicle, Steve Lerner made sure that all my demands were met. I ended up purchasing the vehicle for under the budget that I was expecting to spend. The price was definitely cheaper then the other dealershps that I visited prior. I will more then likely visit Richmond BMW and Steve Lerner for future purchases. More
by Jason Toth
Employees Worked With
Steve Lerner, Steve Lerner
November 27, 2011
WOW! What a great car buying experience! I needed to be confident about this major purchase. I was already nervous about it but they made me feel right at home and called me by name when I entered the roo confident about this major purchase. I was already nervous about it but they made me feel right at home and called me by name when I entered the room. More
by 4laloma
Employees Worked With
Ian Weir, Dmitriy Shapovalov and Aaron S, Ian Weir
November 21, 2011
Exceptional customer service from the second we stepped onto the dealership property. Warm, friendly, and eager to meet our individual needs. We ordered a car and the team was super, informative and help onto the dealership property. Warm, friendly, and eager to meet our individual needs. We ordered a car and the team was super, informative and helpful, keeping in contact with us from reservation, production, shipping to planning for swift delivery. Frank, the Financial Services Manager got us a great rate, and added to the exceptional service experiece at Crown. More
by dalpen
Employees Worked With
Young, Anja, and Frank
November 15, 2011
Steve came in to show us new cars on his day off at 10:00 AM and wound up staying until 7PM or later , only to be back on the job by 9:30 the next AM. Steve is quite knowledgeable when it comes to BMW's. Hi AM and wound up staying until 7PM or later , only to be back on the job by 9:30 the next AM. Steve is quite knowledgeable when it comes to BMW's. His customer service it very good - he's friendly and his follow thru is great. I'd purchase a car from Steve again ; he made the entire process a joy as did their sales managers and finance crew. More
by dimterh2
Employees Worked With
Steve Lerner, Steve Lerner
November 14, 2011
The buying experience was excellent, the sales and service people were the best I have ever worked with in buying and learning about my new car. Roshan Patel is knowledgeable, courteous, helpful, and service people were the best I have ever worked with in buying and learning about my new car. Roshan Patel is knowledgeable, courteous, helpful, and he follows-up to ensure that we are getting the most out of our new car. Overall this was my best car buying experience in the 38 years that I have been buying them. More
by Bobomet
Employees Worked With
Roshan Patel
November 13, 2011
My husband surprised me with a new X5 for my birthday and he clearly had spent a lot of time at the dealership working out the details. Ian made sure that we were taken of in every way and that all of our q he clearly had spent a lot of time at the dealership working out the details. Ian made sure that we were taken of in every way and that all of our questions were answered. I feel like I can contact him with questions or concerns regarding my vehicle and I feel very welcomed into the Richmond BMW family. Everyone at the dealership was friendly and helpful, and the customer service was wonderful. Thank you for a great experience! More
by katrodman
Employees Worked With
Ian Woie
