Richmond BMW

Steve Lerner was extrememly helpful during the purchase of my used Mini. He listed to what I was looking for in a car and found the right one for me. Once the car was selected he spent time with me going o of my used Mini. He listed to what I was looking for in a car and found the right one for me. Once the car was selected he spent time with me going over the features and controls - I have never had a sales person do that for me. He even helped me program my bluetooth to voice activate call my husband. Steve was very polite and professional. He & the staff at BMW were respectful of my time and no point did I ever feel rushed or ingnored. Frank Sorenson, who did my loan paperwork, was very patient when after printing out the majority of the paperwork I changed my mind on the down payment and he had to re-do it. Overall the experience was wonderful and I will buy another car from Steve and Richmond BMW. More

Steve was excellent. He helped my wife confirm her choice of a Mini Cooper. Nancy followed through with excellent instructions and followup. It was a wonderful experience and my wife is in love with her MINI of a Mini Cooper. Nancy followed through with excellent instructions and followup. It was a wonderful experience and my wife is in love with her MINI. I think I have some stiff competition. Thanks for all you do!! More

Went to the dealership expecting the usual hassle but was introduced to a new culture, our last purchase was an 8 hr ordeal, this was a 2.5 hour enjoyable experience with quality people. Even in the same dea introduced to a new culture, our last purchase was an 8 hr ordeal, this was a 2.5 hour enjoyable experience with quality people. Even in the same dealership, they share with BMW, when you enter the Mini side of the building you can actually tell the difference in the way business is conducted. They sales staff is knowledgeable about their product, helpful and friendly. We did not feel that we were in a contest of ego's and being strung along until we got to the right number. We had none of the typical "Let me bring in my manager" to continue the battle. Crown had a very fair price on the 2011 Clubman S, and gave me a good trade on my Ridgeline. By far the best car buying experience my wife and I have had. There was no push, no what do I need to do for you to sign today, instead it was "take the car home and talk about , if you like the car and the deal is fair to you we will make the deal" . This is my first experience with Mini but I believe will be the beginning of a long relationship. I highly recommend Tim and Young for a pleasant buying experience. More

I called and/or texted Steve Lerner numerous times before making the six hour drive to Richmond BMW to purchase my car. Steve Lerner was extremely helpful, patient, kind and very prompt with each return res making the six hour drive to Richmond BMW to purchase my car. Steve Lerner was extremely helpful, patient, kind and very prompt with each return response. My husband and I arrived and were warmly greeted by Steve and several of the other employees. Richmond BMW had the best internet price by several thousand dollars on the vehicle of my choice so it was well worth the day trip to make my purchase. We could not have had a better experience. Stever Lerner will go above and beyond any expectations to make sure you are pleased with every detail of your purchase. I would definitely return to this dealer and Steve Lerner for my next automobile purchase. WG, Charleston, SC More

I own a 2003 Z4 which has <30k miles on it. The convertible roof stopped working and I brought it to Richmond BMW for service. They estimated $1500 for the repair, and I told them to go ahead. Whe convertible roof stopped working and I brought it to Richmond BMW for service. They estimated $1500 for the repair, and I told them to go ahead. When I picked up the vehicle, they told me that they covered it since a car with so few miles should not have had this problem. Wow -- what a nice surprise! Later they called to see if I would rate my service experience as "all 5s". Well, actually they replaced a black bolt with a silver one. Most people would never even notice it, but since they asked if everything was perfect I told them about it. They asked where they could meet me to pick up the vehicle, got it, fixed it, and returned it. These guys believe in customer service. In my experience, they will do whatever they can to satisfy the customer. I would not hesitate to buy another BMW (in contrast to Audi which is an opposite experience). More

I worked with Steve Lerner on a recent Satellite Radio activation issue with my 650i purchase of a few months ago. Steve was extremely helpful and went above and beyond to resolve the issue with Sirius r activation issue with my 650i purchase of a few months ago. Steve was extremely helpful and went above and beyond to resolve the issue with Sirius right there on the spot via an immediate conference with Sirius Radio staff. My issue was resolved and I was on my way quickly! Thanks Steve!! More

Steve was a wonderful salesman. He was able to give a lot of knowledge about the vehicle while paying attention to what we want. He was also not pushy and it created a comfortable environment to look at lot of knowledge about the vehicle while paying attention to what we want. He was also not pushy and it created a comfortable environment to look at the cars in. He even agreed to help me surprise my wife on her birthday with a special test drive! I recommend that anyone looking for a pre-owned BMW or Mini specifically ask for Steve so you will receive the best treatment possible! More

Steve Learner is outstanding to work with and is on a much different, higher level compared to most car sales people you'll encounter. I found Steve to be very professional. He truly made the car buying much different, higher level compared to most car sales people you'll encounter. I found Steve to be very professional. He truly made the car buying experience stress free. I drove up from Virginia Beach, passing two local BMW dealers because Richmond BMW had the best price. Steve was the icing on the cake! Also Steve emailed me a quote with all pricing upfront, which I appreciated. This guy is golden and Richmond BMW is lucky to have such an asset on their team! More

Great buying experience, actually was fun. The overall experience was great. Would go back and buy another vehicle from this salesperson again. Steve was very knowledgeable in regards to this vehicle wh experience was great. Would go back and buy another vehicle from this salesperson again. Steve was very knowledgeable in regards to this vehicle when he showed me all the functions of the interior and exterior of the vehicle. More

I just bought my 4th MINI--a 2012 Coupe!--from Crown MINI of Richmond. Anja, who is terrific, sold the car to me, and Young once again helped me through the process, to get the best car for the best price. of Richmond. Anja, who is terrific, sold the car to me, and Young once again helped me through the process, to get the best car for the best price. They really take care of their customers in a professional, straightforward, friendly way. Salespeople with integrity! And Alex, who sold me my third MINI, now handles the financial paperwork so it was a pleasure to work with him in this new capacity. They're the best! More