Richmond BMW

Steven made the entire process of trading in my old vehicle for a new one smooth and easy. I hope he's still there in three years when I return for my next BMW. vehicle for a new one smooth and easy. I hope he's still there in three years when I return for my next BMW. More

My previous (and first) car was a hand-me-down, so my experience at Crown Mini was the first time I'd really worked with a dealership. Before I went in, I emailed the dealership with a few questions I ha experience at Crown Mini was the first time I'd really worked with a dealership. Before I went in, I emailed the dealership with a few questions I had about one of their cars listed and received prompt replies that were professional and informative. When I went into the dealership several days later, the employee I'd worked with had had a last-minute emergency and was unavailable, but he had filled in another employee on our correspondence so that I would still be taken care of. I was initially drawn to Crown Mini because of their reasonable prices, and I was not disappointed. They give you two quotes on your trade-in, if you have one: one from an appraiser on site and one from Auto Trader online, both of which are conducted in your presence. They then offer you the higher of the two in trade-in value. The most impressive thing to me about Crown Mini, aside from their friendliness, was that if I had a question they didn't have an answer to, they did the work to find out rather than guessing or simply saying they didn't know without doing anything about it. This enabled me to make a decision on the car with all the information I needed in hand. I never got the sense that I was asking irrelevant or too many questions. Needless to say, I bought the car I went in to test. They even followed up over the next several days to make sure I was happy with the new car! I would absolutely recommend this dealership to anyone looking for a car, used or new. You won't be disappointed. More

Steven came in on a Sunday to spend a couple of hours discussing a vehicle and never once rushed us, the dealership is not even open on a Sunday but he had given us his cell phone and met us at the deale discussing a vehicle and never once rushed us, the dealership is not even open on a Sunday but he had given us his cell phone and met us at the dealership on his day off. He was knowledgeable, friendly, funny and never made us feel as if he just wanted us out of there. When the time comes to make a final decision on a BMW we will be using Steve as our advisor. And if anyone I know is looking for a BMW I will be sending them his way! In today's tough economy it is always nice to run into someone that is as kind as Steve was with us and you don't go away feeling like all he wanted was the sale. Great customer service!!! More

Steve was a joy to work with! He made the entire purchasing process extremely easy. It was such a smooth transition. This was the first time that I really enjoyed the automobile purchasing experienc purchasing process extremely easy. It was such a smooth transition. This was the first time that I really enjoyed the automobile purchasing experience and because of Steve I truly know the in's and out's of how my car works, down to the very detail. Steve handled transferring my insurance from one car to another. He really handled each details so meticulously. A++ for Steve Lerner. More

Great overall experience and this was my first time purchasing from BMW Richmond. I was an out of state buyer, flew down on a Saturday, the dealership picked me up at the airport and the car (pre-owned purchasing from BMW Richmond. I was an out of state buyer, flew down on a Saturday, the dealership picked me up at the airport and the car (pre-owned) was as described and drove home that day. Very pleasant experience with Adam Herbert - highly recommend. For context, I have bought 8 or so cars over the last 5 years, some local, some out of state and this was my best experience to date while not being there in person. Little things like the car having a tank of gas make a difference. Finance manager also straightforward and made the process easy. More

Steve Lerner did a great job of going over all the features of the 535i model I was looking at. Very patient,thorough, and knowledgable about product. features of the 535i model I was looking at. Very patient,thorough, and knowledgable about product. More

My husband and I have purchased around 40 cars over the past 23 years. Having to deal with the whole car buying process is never something we look forward to. This was the first time we have ever purchased past 23 years. Having to deal with the whole car buying process is never something we look forward to. This was the first time we have ever purchased a BMW. We had done alot of research and knew what we wanted and where to get it based upon dealer inventory lists online. We drove from North Carolina up to Richmond BMW and the second we got out of our car we were greeted by Chris with a very friendly attitude. We knew this experience was going to be enjoyable. It was. Chris and Tim both were extremely knowledgable about all the BMWs in general and about what they had on the lot. That made it easy. They were both willing to do whatever we needed them to do. We ended up getting the car we wanted and everything went smoother than ever before. I would recommend this dealership to anyone and everyone and we will purchase our next BMW from them. More

I recommend this dealer and especially this guy Steve Learner to anyone with a complicated car-buying agenda. I have owned six BMWs (one of them a 2001 Z3 3.0 purchased from this same dealer). Steve Lear Learner to anyone with a complicated car-buying agenda. I have owned six BMWs (one of them a 2001 Z3 3.0 purchased from this same dealer). Steve Learner has been persistant,thorough, detailed and informative with my several queries (choices have been between another BMW Z3 3.0 or a 2009 and later Miata GT manual). Most important of all (regarding repeat purchases) He was comopletely polite when our first two choices didn't work out. This quality is right hard to find but it leaves one with the desire to try again with the same person which is what I will do if at all possible. More

My husband David and i had a wonderful experience at Richmond BMW, both Steven and Bobby were very helpful and polite. The car we chose was priced to sell. The entire staff showed great customer service Richmond BMW, both Steven and Bobby were very helpful and polite. The car we chose was priced to sell. The entire staff showed great customer service and even went the extra mile to make sure we were happy, they ordered us very nice mats, an extra key, and filled our tank. We look forward to working with Richmond BMW in the future. We really enjoyed our experience at Richmond BMW and want to say thanks again to Steven and Bobby for being so helpful and nice. David and Jenny More

I live 2 hours away from this dealership. They understood that I did not want to make several trips back and forth and did everything they could to make things easy for me. Mr. Lerner did not rus understood that I did not want to make several trips back and forth and did everything they could to make things easy for me. Mr. Lerner did not rush the sale but, after I decided, moved things very quickly so that I could take the car home that same day. This dealership also displayed several great support staff who helped the sale go smoothly and quickly. Also, they had a great website that showed pictures of the actual vehicle ( as opposed to stock photos). When I e-mailed them for questions, they were quick to respond using my preferred contact method (e-mail instead of phone). More