Richmond BMW

Super super super customer service experienced today at Crown Mini of Richmond Virginia. To give a little background, we bought a used Mini on Saturday (2 days ago), and as any Mini owner will come to find Crown Mini of Richmond Virginia. To give a little background, we bought a used Mini on Saturday (2 days ago), and as any Mini owner will come to find out, there can sometimes be "issues" with the computer and the roll down windows. No big deal, it has also happenned on my 4runner. Just a little programming is needed. And in driving out of the dealership, Passport Mini (Alexandria, VA), realized that our new Mini was too affected by this glitch. Did a U-turn, drove back in, and the super salesman that we had immediately took the keys and drove it into the garage for a fix. Upon finding it would take a two hour mating with a computer to fix the "pinch" feature on the window, he sent us home with the re-assurance that we could take it into the Mini here in our hometown of Richmond, and to send him the bill and he would cover it. So on the way home, I feel a slight rubbing / friction in the steering, primarily on left hand turns. Turns out the front passenger wheel needs new bearings. Again, no big issue, same thing happenned with my 4runner, on the drivers side. 4runner was under warranty, no problemo. Was actually out in Missouri when it happenned, and the dealership in St Josephs took GREAT care of myself and our golden retreiver while we waited. Great experience! We heed the advice of our salesman, and had already made a 9am appointment to get the car re-programmed to take care of the window as we were leaving the dealership, and figure I would advise the shop of the window, the "friction" and additionally I had noticed the rear drivers defroster (love the barn doors, btw) was not working. That was an easy one; someone had been in the rear of the car and had not plugged the connecter to the power source. Piece of cake! I take the car in this morning, a little early for our 9am, and speak with Steve in the service department and give him the whole scoop on what was going on. I mentioned how Brian at Passport Mini had told us to just come in and get the programming done, send him the invoice, and he would take care of it. At this point, the simple programming had turned into a little bit more of a repair, and it was unknown to me if Passport would also take care of the additional items that we had identified. I get a call about an hour and a half later from Steve; the techs had gotten behind the wheel and identified the issues, and he was quoting me the work, and then said this "Who were you working with up in Alexandria?" I tell him who, Brian, and am advised that he will give a call up there and get the ball rolling on this. This was very unexpected, and much appreciated. Now in addition to calling up to Alexandria, and me not having to worry about an invoice, Steve works out diectly with our salesman Brian at Passport Mini to pay for the entire work. Not just the programming, not just the parts, and not just the labor, but the entire job. This, was also much appreciated, not just from Steve, but from Brian as well, and as you can tell has put a fantastic taste in my mouth about being a Mini owner and having a reliable garage just a few miles away. In already owning a British car, a '55 MG-TF, reliable garages are good to know! Superb job all around by both locations. I like the trust established, the quality of work done, and the reliabilty of a company that not only stands behind its product, but stands behind its service. We will be a customer for life! More

People are uniformly courteous and professional. Calls for an appointment are promptly answered. I appreciate the high level of organization evident. The service manager is articulate and informative. A for an appointment are promptly answered. I appreciate the high level of organization evident. The service manager is articulate and informative. And the mechanics are experienced with the peculiarities of the Mini. I don't care for the high cost of maintenance, but I see that as separate from the attention and competence of the staff at Crown Mini. I trust that they will do the work that needs to be done, and I can trust that my car will be reliable. In general, the waiting areas are comfortable. I feel safe, as well. All around -- service the way it ought to be: competent, efficient, intelligent, sensitive to the needs of the customer who has to wait and PAY the bill. More

Bought MCS-03 at this dealership. After 90,000 miles and relatively bad experience at two other Washington Area MINI Dealerships, I decided to come back to Richmond (well worth the 90 mile trip from Arlingt relatively bad experience at two other Washington Area MINI Dealerships, I decided to come back to Richmond (well worth the 90 mile trip from Arlington VA) to obtain honest and affordable service on my Cooper-S. I also own 328 BMWxi, and intend to have it serviced here. More

Car purchased 2010 BMW 328I.... Steven Lerner is Very Car purchased 2010 BMW 328I.... Steven Lerner is Very helpful with us. he almost spend a full day for purchasing the car and walking through all opti Car purchased 2010 BMW 328I.... Steven Lerner is Very helpful with us. he almost spend a full day for purchasing the car and walking through all options in car and he also set me up with Road side assistants and Bluetooth pairing with my phone.. When we purchase the car mats were not there and manuals as well.. he note down those and informing us once in a week about those saying he didn't forget those as soon as he has it he posted them to us.. He is really very helpful to us and very friendly.. Thank you so much for you support and i 100% recommend to buy ur car in this dealership and ask for Steven.. Only thing i recommended is the dealer ship should hold some snacks in stock on in vending machine or so.. More

Steve spent a lot of time explaining the leasing package, but I ultimately decided to repair my car instead of leasing a new one. He was patient, amicable, and knowledgeable. If I decide to lease a car, I wi but I ultimately decided to repair my car instead of leasing a new one. He was patient, amicable, and knowledgeable. If I decide to lease a car, I will seek him out. More

From the minute I walked into the dealership, it was a great experience. The rep's were very polite and professional. I knew from the minute I was approached, I was buying a car from this dealer. Great ca great experience. The rep's were very polite and professional. I knew from the minute I was approached, I was buying a car from this dealer. Great car and quality service was key for me. Thanks BMW of Richmond. More

Took me in same day with no appointment and serviced my vehicle while I waited. BMW of Richmond always delivers fast friendly and quality service. vehicle while I waited. BMW of Richmond always delivers fast friendly and quality service. More

This was my first MINI purchase and the sales team at crown MINI lead by Young the sales manager was amazing! The entire sales force got involved in helping me make a decision on a new MINI that was righ crown MINI lead by Young the sales manager was amazing! The entire sales force got involved in helping me make a decision on a new MINI that was right for me. Anja, Tim, Brian and Drew teamed up to provide a wonderful experiance. I was in the showroom for almost seven hours, drove multiple cars and was given a great deal of helpful insight into which MINI might best fit my needs. One employee (Drew) even volunteered to pick up another employees (Anja) son from school so that she could continue to focus on helping me with my purchase decision. I came to the dealership from 2 hours away to specifically buy one car I had seen on the internet. I ended up buying a different and LESS expensive MINI based on guidance from the sales team as to what would best fit my needs. The fact that the customer preferred pricing is already set with the best discount built in to the price allowed me to not worry about hagling for a lower price and let the energy of the visit be focused on getting the right MINI. Thank you Anja and Tim for all your guidance with that decision. Even Frank in the financial services department was great to work with explaining my lease in great detail and not rushing me with decisions related to my lease. Overall a great experiance. The two hour drive (each way) was well worth it and I am a customer for life. More

Brought my car in for an oil change and replacement of 2 front tires. Joshua was very helpful and friendly during my check-in. He walked out with me to check my front tires and recommended I also get an ali front tires. Joshua was very helpful and friendly during my check-in. He walked out with me to check my front tires and recommended I also get an alignment after changing out front tires, so they wear evenly. This is my second service visit to Richmond BMW and both times I have been impressed with the services provided. More

Mr Brown is an excellent salesperson because he cares about his customers. He wants his customer to be happy with the purchase and is patient and listens to the customers needs. Highly recommend seei about his customers. He wants his customer to be happy with the purchase and is patient and listens to the customers needs. Highly recommend seeing Christian Brown and visiting Richmond BMW More