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Richmond BMW
Richmond, VA
1,264 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,264 reviews
November 21, 2011
Exceptional customer service from the second we stepped onto the dealership property. Warm, friendly, and eager to meet our individual needs. We ordered a car and the team was super, informative and help onto the dealership property. Warm, friendly, and eager to meet our individual needs. We ordered a car and the team was super, informative and helpful, keeping in contact with us from reservation, production, shipping to planning for swift delivery. Frank, the Financial Services Manager got us a great rate, and added to the exceptional service experiece at Crown. More
by dalpen
Employees Worked With
Young, Anja, and Frank
November 15, 2011
Steve came in to show us new cars on his day off at 10:00 AM and wound up staying until 7PM or later , only to be back on the job by 9:30 the next AM. Steve is quite knowledgeable when it comes to BMW's. Hi AM and wound up staying until 7PM or later , only to be back on the job by 9:30 the next AM. Steve is quite knowledgeable when it comes to BMW's. His customer service it very good - he's friendly and his follow thru is great. I'd purchase a car from Steve again ; he made the entire process a joy as did their sales managers and finance crew. More
by dimterh2
Employees Worked With
Steve Lerner, Steve Lerner
November 14, 2011
The buying experience was excellent, the sales and service people were the best I have ever worked with in buying and learning about my new car. Roshan Patel is knowledgeable, courteous, helpful, and service people were the best I have ever worked with in buying and learning about my new car. Roshan Patel is knowledgeable, courteous, helpful, and he follows-up to ensure that we are getting the most out of our new car. Overall this was my best car buying experience in the 38 years that I have been buying them. More
by Bobomet
Employees Worked With
Roshan Patel
November 13, 2011
My husband surprised me with a new X5 for my birthday and he clearly had spent a lot of time at the dealership working out the details. Ian made sure that we were taken of in every way and that all of our q he clearly had spent a lot of time at the dealership working out the details. Ian made sure that we were taken of in every way and that all of our questions were answered. I feel like I can contact him with questions or concerns regarding my vehicle and I feel very welcomed into the Richmond BMW family. Everyone at the dealership was friendly and helpful, and the customer service was wonderful. Thank you for a great experience! More
by katrodman
Employees Worked With
Ian Woie
November 11, 2011
My experience at Crown MINI of Richmond was exceptional! I would, without hesitation, recommend Anja Heyne to my friends and family. She handled the sales process smoothly, treated me with respect, courteou I would, without hesitation, recommend Anja Heyne to my friends and family. She handled the sales process smoothly, treated me with respect, courteous appreciation and professionalism from beginning to end. She was very informative and supportive, at no time did I feel hurried or misguided. Thank you Anja that you made my experience easy and hassle free!!! More
by Petrischeva
Employees Worked With
Anja Heyne
November 10, 2011
Stopped by the dealership without an appointment for setup of the "assist" satellite service in my car. Tim was able to provide immediate help, arranging to have me complete the paperwork through Steve setup of the "assist" satellite service in my car. Tim was able to provide immediate help, arranging to have me complete the paperwork through Steve and scheduling the service while I waited. Steve was extremely efficient and informative in processing the papers. I left with all I had hoped to achieve and more, as I was able to have the car inspected and the oil changed at the same time. Great service support. Thanks. More
by pnb
Employees Worked With
Steve Lerner (sales) & Tim (service), Steve Lerner
November 08, 2011
If there were 6's i'd give nancy even higher marks! THE If there were 6's i'd give nancy even higher marks! THE best experience buying a car in 40 years! What a great sales person and what a great dealer If there were 6's i'd give nancy even higher marks! THE best experience buying a car in 40 years! What a great sales person and what a great dealership! More
by 1artist
Employees Worked With
nancy tibbetts
November 06, 2011
I have purchased 7 new cars in my life, and buying a Mini Clubman S from at Crown Mini of Richmond has been by far the worst experience yet. I anticipate buying on that day, but rather information gathering Clubman S from at Crown Mini of Richmond has been by far the worst experience yet. I anticipate buying on that day, but rather information gathering on the car. Throughout the day, Sales stuck with us and was extremely unfriendly, unprofessional and not knowledgeable on the product. Additionally, and the whole management team of Crown Mini of Richmond went the no extra mile to ensure we were educated on the car, the features, financing options, and wanted to be certain this was the car that would fit our individual needs best. I feel pressured, cornered, or even stressed throughout the buying experience. As a matter of fact, I am going to buy another vehicle in differant dealer of this year, and I will not return to Crown Mini to specifically s.unGreat experience; I highly not recommend this team to anyone thinking of buying a new car in/near the Richmond area. More
by Usedbuyer854
Employees Worked With
Sales
October 31, 2011
I do not think ratings of all greats are fair, but for the questions you asked, I could not drop to good. MINI must expect plenty from their staff because they put it out there. Scares me that they were the questions you asked, I could not drop to good. MINI must expect plenty from their staff because they put it out there. Scares me that they were so good to me b/c they made tons of $$$ off my business with them... More
by mini4
Employees Worked With
Anja, Young, Alex
October 28, 2011
Great experience purchasing my new Mini Countryman. Nancy is a very knowledgeable and attentive sales person who got me exactly what I wanted in my new vehicle. I would definitely refer people to her or any is a very knowledgeable and attentive sales person who got me exactly what I wanted in my new vehicle. I would definitely refer people to her or any of the colleagues she works with at the dealership. More
by jbdrew1
Employees Worked With
Nancy Tibbetts
