Richmond BMW

Steven was very attentive and has a great personality. He truely cares about his customers and his follow up and time spent with me was real. truely cares about his customers and his follow up and time spent with me was real. More

The purpose of our visit was to research the BMW X5. Steve Lerner greeted us and then spent 3 hours with us discussing the vehicle and allowing us a test drive, even though we told him we weren't lookin Steve Lerner greeted us and then spent 3 hours with us discussing the vehicle and allowing us a test drive, even though we told him we weren't looking to make a purchase for several months. Steve's attention to detail and advice was excellent. More

Working with Steve was the best experience that I have had when working with a car. He was quick to respond to my requests for a quote over the phone and had everything ready for me when I showed up in pe had when working with a car. He was quick to respond to my requests for a quote over the phone and had everything ready for me when I showed up in person. He handled a trade in and new car sale all in a couple of hours. Steve and the team stayed late to make this work for me before a finance deal expired. This was an excellent experience and I highly recommend that you work with Steve. More

Know the car I wanted and the price I needed it at. Steve showed me severl options and made sure I had understanding the pros and con of each choices. Never felt pressured to buy and when it was time Steve showed me severl options and made sure I had understanding the pros and con of each choices. Never felt pressured to buy and when it was time made sure everything was in line. Actualy The whole team was great to work with. They made buying a car a fun experance which it should be. More

Steve was extremely informative and knew his product well, answered all questions accurately and generally was a pleasure to deal with him. The experience was very friendly and inviting and the test dr well, answered all questions accurately and generally was a pleasure to deal with him. The experience was very friendly and inviting and the test drive was lengthy enough to learn how the car drives. I would indeed buy a car from Steve and Crown BMW and would expect it to be a memorable experience. More

I will have to say that buying our first Mini was a blast. We were looking for a used car and just happened to stop in Crown Mini to see what it was all about. We know a couple of Mini owners who are blast. We were looking for a used car and just happened to stop in Crown Mini to see what it was all about. We know a couple of Mini owners who are happy with their cars so we thought we would check it out. All I can say is that Drew Tatom made the entire experience fun. I dread going to look at vehicles but not this time. I told Young Choe (Sales Manager) that my husband and I may have been at the dealership for 3 hours but it only felt like 30 minutes. Everyone we spoke with made us feel welcome, like family. I actually had fun making the purchase. Frank Sorensen (Finance Manager) finished the buying experience by making sure that the DMV paperwork was taken care of correctly and we understood all of our warranty options. We enjoyed the experience so much we went back 2 days later and bought a new Mini Countryman. Once again a great experience. I would definitely recommend that if you are looking for a great buying experience that you go to Crown Mini, you will not be disappointed. Ask for Drew Tatom (Sales), he really listens and works on finding the best solution for your needs. Buying a car should not be a hassle and at Crown Mini it was not. More

Consummate professionalism on the part of Steve and his co-workers made this buying experience a pleasant one. Each of my questions was addressed in full. The directness and honesty with which my purchas co-workers made this buying experience a pleasant one. Each of my questions was addressed in full. The directness and honesty with which my purchase was dealt added to my decision to purchase my vehicle at Crown BMW. More

I have had nothing but great service and care for my vehicles at Crown BMW. The knowledge level of the mechanics are outstanding. I have had Dennis Morgan as my Service Advisor many times before and h vehicles at Crown BMW. The knowledge level of the mechanics are outstanding. I have had Dennis Morgan as my Service Advisor many times before and have nothing but praise for his customer services and automotive knowledge. He has always kept me well informed on the progress of any repairs being performed on my vehicles. For me it is well worth the extra distance to come from Williamsburg to have service performed. More

I have dealt with this dealership for over 10 years (sales and service) and would highly recommend to anyone interested in purchasing or servicing a BMW. The staff is professional, courtous and always (sales and service) and would highly recommend to anyone interested in purchasing or servicing a BMW. The staff is professional, courtous and always quite helpful when it even comes to the smallest detail. It's no wonder I am on my 4th X5! More

Incredible attention to detail; Steve and his management team were willing to do ANYTHING that would ensure my satisfaction. Incredible experience. Steve and the Richmond BMW team were so aware of my need team were willing to do ANYTHING that would ensure my satisfaction. Incredible experience. Steve and the Richmond BMW team were so aware of my needs ahead of me as well as ensuring they exceeded them. The BMW X3 I purchased was a surprise Xmas gift for my wife. I was extremly worried about it leaking ahead of time and ruining the whole surprise. The entire dealership rallied around this and put in precautions to avoid any mistakes. Even the retired couple who delivered the car 95 miles away were aware of the situation and met me with the car parking it behind tall cypress trees in a church parking lot. All I can say, is this is the type of dealership I would do business with again. My ONLY recommendation is that they consider upgrading their showroom and adding a few amenities. I only know to ask this as the Richmond Lexus dealer had really nice seating areas, an awesome Starbucks latte/coffee bar (serve yourself) plus bottled water in a glass front refrig Blaine More