Richmond BMW

Great service team always willing to go the extra mile to accomodate customers. I have had some issues with my Mini Cooper but the team at Richmond Mini always does their best to help me. Thanks!! accomodate customers. I have had some issues with my Mini Cooper but the team at Richmond Mini always does their best to help me. Thanks!! More

Steve was extremely helpful in our purchase of a 2010 Dodge Grand Caravan and trade-in of our 1999 Mazda 626. He helped us secure financing that fits our budget as a growing family. We were very please Dodge Grand Caravan and trade-in of our 1999 Mazda 626. He helped us secure financing that fits our budget as a growing family. We were very pleased with Steve and the entire buying/trading-in experience and will definitely patronize Richmond BMW for a future car purchase. More

Upon arriving at the dealership we were greeted by Steve Lerner,introduced to the sales managers and given the opportunity to see the previously discussed vehicles.the staff and Steve were always kind and c Lerner,introduced to the sales managers and given the opportunity to see the previously discussed vehicles.the staff and Steve were always kind and considerate to our needs,questions and concerns.I was at all times treated in a professional manner,Steve in my opinion is an excellent vehicle client advisor.Richmond BMW has been the best auto buying experience to date.i would highly recommend Richmond BMW for your auto needs and Steve Lerner as your vehicle client advisor.The dealership and staff are dedicated to providing you with a rewarding experience. Steve was extremely helpful with my auto purchase,he provided professional help and advise in all areas of concern.You depart the dealership with a good feeling,and confident you made the right choice.thank you Steve and thank you Richmond BMW. More

Steve was willing to "adopt" me, as the gentleman who had sold me my 2008 convertible was no longer there. He spent a long time showing me how to get phone numbers called by issuing a reque gentleman who had sold me my 2008 convertible was no longer there. He spent a long time showing me how to get phone numbers called by issuing a request to "the voice" in the dashboard. We were in hysterics when "the voice" couldn't understand his Yankee accent. Steve was ,finally, successful and I went away with a whole new understanding of "service beyond the call of duty"! I ,also, want to commend the outstanding service provided by Dennis in the Service Dept. I will always be their customer. More

Steve Lerner is an exceptional BMW sales representative. Competent, trustworthy, and concientious. In fact, every member of Richmond BMW's workforce performed with the precision of a well-oiled machine. Sa Competent, trustworthy, and concientious. In fact, every member of Richmond BMW's workforce performed with the precision of a well-oiled machine. Sales, finance, and service were all terrific. After 14 years of driving a Lexus, I will never go back. BMW is superior in technology and performance. And I highly recommend Steve Lerner at Richmond BMW. More

I would have to say that my experience at Richmond BMW was without question, "great." I had the pleasure of working with Steve Lerneer who was extremely knowledgable, friendly and a no-pressure sales pers was without question, "great." I had the pleasure of working with Steve Lerneer who was extremely knowledgable, friendly and a no-pressure sales person to boot. I was very impressed with the entire experience from the friendly greeting to the warm departure. Everyone i encountered was eager to be of service and seemed genuinely excited about my purchase...which was a used car under $15,000. I was offered a very competitive interest rate even though I have some blemishes on my credit and i was never made to feel like a second-rate customer. Steve took the time to explain every feature in my car and even gave me a lovely jazz cd as a parting gift!! More

My experience at Richmond BMW: I will have to say that I My experience at Richmond BMW: I will have to say that I am 100% satisfied with Richmond BMW. I walked into the door and everyone's friendly personal My experience at Richmond BMW: I will have to say that I am 100% satisfied with Richmond BMW. I walked into the door and everyone's friendly personality and customer service was superb. I think that every employee within the organization shook my hand and introduced themselves to me. I went into the dealership crossing my fingers and praying the whole time because I have never made a major purchase like this in my life. Also, my credit history is not the best. However, Steve Lerner carefully and meticulously catered to what I wanted as a customer. He was very professional and above all he "knew the job". Every question that I asked, he gave me an immediate response. I was overly satisfied with his performance and professionalism. He is the best car salesman that I have ever worked with. Steve cares about his customers and committs to them, ensuring that they are well taken care of. Additonally, I would like to give Irvin Rich and Matt(General Manager) and two thumbs up. They worked very dilegently with me and made it possible for me to drive away in a BMW. What stood out the most, is the fact that they were not willing for the bank to say "no". They fought for me for 2 days, trying to get me the best rate and best payments. I am very thankful that there are people in the world who give people like me second chances. Their dedicatioin to the missio of their job is an example of what customer service and satisfaction is all about. Without the assistance of those two individuals my dream would not have come true. Gentelmen..job well done, and I thank you so very much for taking care of me and giving me the opportunity to own one of your vehicles. Continue the great work. Next, I would like to say thanks to Mr. Rich Rossano as well for initially looking at my application and saying "I'll see what we can do." It was greatly appreciated that he didn't look at my application and say "no". His response made me calm, and gave me a sense of hope. Thanks Rich for pushing thru and working with me. Thank you also to Young Choe for giving me the best trade-in offer on my vehicle. Young's great attitude and customer service was phenomenal. Finally, thank you Richmond BMW for your hard work. Specifically, Steve Lerner, Irvin Rich, and Matt (General Manager) I owe you big time. I promise I will not let you down. Much sucess in your future sales and endeavors..keep growing! More

The tech who inspected my vehicle failed it for the rear tires indicating the left rear had worn through. When I took it to the Firestone store to replace the tires, he pulled both and could not find any p tires indicating the left rear had worn through. When I took it to the Firestone store to replace the tires, he pulled both and could not find any place where they were worn through. He also indicated that there was far more tread than required and passed the tires for inspection without an issue. Your dealership wanted $310.00 to replace one tire ($620.00 for both rear tires) and neither required it or even needed it. More

From the time i walked into the BMW dealership until the time i left, i was respected and unpressured. Sales Rep Steve Lerner was quick and precise with honesty on everything. What i was most impressed with time i left, i was respected and unpressured. Sales Rep Steve Lerner was quick and precise with honesty on everything. What i was most impressed with was the fact that they didnt care that i wasn’t buying one of their 80 thousand dollar cars, but a 4 thousand car and treated me like i was a top client. Another aspect of the dealership was they allowed trade-ins for cars almost 20 years old. Not just for new cars, but for used as well. This was impressive because most dealerships dont do that- Id like to note that the manager Demetri was impressive with keeping the atmosphere clear and on point. He has a personality that allows you to be comfortable as if he was a friend you’ve known for a time period.. Note i wanted to keep a stereo from my trade-in camaro and they didnt charge me for taking it out. They were very corporative and patient, never leaving me on the down after i had signed the papers. They even gave me a warranty 1 month 1,000 miles and an offer for extended warranty 2 years at 24,000 miles for a reasonable price on a used car? Find me a dealership that will do that for ya? I completely recommend this dealership for anyone buying a car, hands down! More

I am in the military and purchased a 2012 BMW 3 series while I was in Germany and had it delivered to Richmond. Steve Lerner was the associate that helped me with the process, and he did a fantastic job. while I was in Germany and had it delivered to Richmond. Steve Lerner was the associate that helped me with the process, and he did a fantastic job. Not only did Steve go through all the functions and gadgets in the new car with me and my wife, he also helped me get my other vehicle serviced (which is not a BMW) while we were looking over the new car. He spent well over an hour with us and made sure that we understood everything and answered all our questions and concerns. Not only did he come in when he was not even supposed to be working, because I purchased it through military sales in Germany, he received no commission! And he still treated us like valued customers, I would highly recommend Steve Lerner and everybody in this BMW dealership was very nice and helpful. More