Richmond BMW

Matt is awesome! He has always been the most dependable guy I knew in college, but last week when I came in to BMW he helped me more than he can ever imagine. Matt and I go back like a bowl of applejacks, guy I knew in college, but last week when I came in to BMW he helped me more than he can ever imagine. Matt and I go back like a bowl of applejacks, so I knew he would come through, but I had no idea he was still the man! The customer service and level of priority he placed on my needs meant the world to me. I was nervous to go to a dealership, but after dealing with Matt, I'll never be nervous again, and I'll never buy a car from anyone else except Matt or Richmond BMW. My experience was amazing and I felt very comfortable. Thanks so much for helping a friend in need! Anything you need I got you! Sincerely, Your girl Tiff Artis More

Steve Lerner......what a great experience. He was engaged, friendly and very very knowledgeable. He put me under his wing as we tried to determine the right car for me. He was funny and able to rela engaged, friendly and very very knowledgeable. He put me under his wing as we tried to determine the right car for me. He was funny and able to relate to me right off the bat. Because I was doing this on my own, I felt I had a companion as I went through the whole process. When I went into the dealership he was the only sales person working....on the phone, checking his notes, making calls. I am grateful for his assistance and guidance and recommend him to all. More

he did a great job with selling me my vechile that ive wanted for a long time and he also treated me the right way. wanted for a long time and he also treated me the right way. More

Steve was very knowledgeable about the vehicles and responded to all of my concerns in a timely and thorough fashion. He actually made the car buying experience “fun” - which is quite a compliment comi responded to all of my concerns in a timely and thorough fashion. He actually made the car buying experience “fun” - which is quite a compliment coming from me, as I find naturally buying cars a stressful process. He has an excellent understanding of the cars features and functions and he is a fabulous teacher. I haven’t even needed to pull out the owner’s manual yet! Not to worry Steve, I will be sure to study it as you advised. I’m very comfortable with everything about this new car and I truly appreciate your advice. More

I truly appreciated that the dealership offered a fee free service since we had been in for an alignment a few months ago. It means a lot when you are actually offered a free service these days. free service since we had been in for an alignment a few months ago. It means a lot when you are actually offered a free service these days. More

Steve was excellent. I will buy a car from him again. He provide great customer service and the car beat my expectations. I went through the process in detail and made this a pleasant buying experience. provide great customer service and the car beat my expectations. I went through the process in detail and made this a pleasant buying experience. More

Let me start by saying that Steve Lerner is not your typical car salesman. That's a good thing! At least when we bought our first BMW from him, he wasn't your polished smooth speaker who confuses you typical car salesman. That's a good thing! At least when we bought our first BMW from him, he wasn't your polished smooth speaker who confuses you with a bunch of blathering then finishes you off as a trophy for his "salesman of the month" wall. I'm not saying he wasn't trying hard to sell the car; he worked his butt off to sell it. But he got us the car WE wanted. We've been very happy with it and recently bought another BMW, so you could say we're hooked. More

Steve at Richmond BMW responded to my email as though it was his highest priority. i had enquired about recalls and he was able to assist in a very friendly and professional manner. his rapid work saved me was his highest priority. i had enquired about recalls and he was able to assist in a very friendly and professional manner. his rapid work saved me time and avoided confusion. I would recommend his BMW dealership to anyone looking for saleshouse with customer-focused staff. More

I had been looking for a used BMW for about a month and started chatting with Steve on the web. I suggested we speak and he immediately gave me a call, determined my needs and steered me (no pun intended) started chatting with Steve on the web. I suggested we speak and he immediately gave me a call, determined my needs and steered me (no pun intended) to a a car they had just gotten in. We set up an appointment for the next morning and I ended up buying a car that day! Steve was extremely professional, had great follow-through, and totally met all of our needs. He throughly explained the vehicle features since this was my first BMW. He made the process easy and even took car of a few minor items that needed corrected on the car, even though it was a used vehicle. I was very pleased with the entire BMW team and would gladly drive the two hours again to buy another BMW/Mini even though there are closer dealerships to my home. More

We looked for a used car at many large and small dealerships and nowhere did we feel as welcomed and comfortable as we did at Richmond BMW Anton our salesman went above and beyond the call of duty t dealerships and nowhere did we feel as welcomed and comfortable as we did at Richmond BMW Anton our salesman went above and beyond the call of duty to help us and to make sure we got the car we were looking for. The whole experience was fantastic from sales to financing. We would definitely do business again with Richmond BMW and Anton Kulay. More