Richmond BMW

I enjoyed my experience at this dealership with Steve Lerner because I felt like he was very truthful and up-front to me about the facts. At other dealerships I visited, I often felt like I was being pus Lerner because I felt like he was very truthful and up-front to me about the facts. At other dealerships I visited, I often felt like I was being pushed beyond my comfort zone into making a purchase, but this was not the case here. Every staff member I met was friendly and kind and more importantly, genuinely. I appreciate that. More

Steve Lerner really understands customer service. He took the time to listen to me and to understand my needs. Working with Steve felt like working with a consultant and not a "sales person." took the time to listen to me and to understand my needs. Working with Steve felt like working with a consultant and not a "sales person." He was attentive, responsive and extremely well informed. It was clear he wanted to help me learn as much as possible and never hesitated to call on his team mates, in finance for example, so that I clearly understood all of my options and made the best decisions for me. When I made my final decision to order a new X3, I felt very confident in my vehicle, the options I selected and the financing I chose. He kept me informed through the process and took as much time as I needed during the delivery process. When I drove away in my new vehicle, I felt well taken care of. The whole experience exceeded my expectations...and I have high expectations! Thanks to Steve and the Richmond BMW team! Keep up the good work! Heidi More

Matt is awesome! He has always been the most dependable guy I knew in college, but last week when I came in to BMW he helped me more than he can ever imagine. Matt and I go back like a bowl of applejacks, guy I knew in college, but last week when I came in to BMW he helped me more than he can ever imagine. Matt and I go back like a bowl of applejacks, so I knew he would come through, but I had no idea he was still the man! The customer service and level of priority he placed on my needs meant the world to me. I was nervous to go to a dealership, but after dealing with Matt, I'll never be nervous again, and I'll never buy a car from anyone else except Matt or Richmond BMW. My experience was amazing and I felt very comfortable. Thanks so much for helping a friend in need! Anything you need I got you! Sincerely, Your girl Tiff Artis More

Steve Lerner......what a great experience. He was engaged, friendly and very very knowledgeable. He put me under his wing as we tried to determine the right car for me. He was funny and able to rela engaged, friendly and very very knowledgeable. He put me under his wing as we tried to determine the right car for me. He was funny and able to relate to me right off the bat. Because I was doing this on my own, I felt I had a companion as I went through the whole process. When I went into the dealership he was the only sales person working....on the phone, checking his notes, making calls. I am grateful for his assistance and guidance and recommend him to all. More

he did a great job with selling me my vechile that ive wanted for a long time and he also treated me the right way. wanted for a long time and he also treated me the right way. More

Steve was very knowledgeable about the vehicles and responded to all of my concerns in a timely and thorough fashion. He actually made the car buying experience “fun” - which is quite a compliment comi responded to all of my concerns in a timely and thorough fashion. He actually made the car buying experience “fun” - which is quite a compliment coming from me, as I find naturally buying cars a stressful process. He has an excellent understanding of the cars features and functions and he is a fabulous teacher. I haven’t even needed to pull out the owner’s manual yet! Not to worry Steve, I will be sure to study it as you advised. I’m very comfortable with everything about this new car and I truly appreciate your advice. More

I truly appreciated that the dealership offered a fee free service since we had been in for an alignment a few months ago. It means a lot when you are actually offered a free service these days. free service since we had been in for an alignment a few months ago. It means a lot when you are actually offered a free service these days. More

Steve was excellent. I will buy a car from him again. He provide great customer service and the car beat my expectations. I went through the process in detail and made this a pleasant buying experience. provide great customer service and the car beat my expectations. I went through the process in detail and made this a pleasant buying experience. More

Let me start by saying that Steve Lerner is not your typical car salesman. That's a good thing! At least when we bought our first BMW from him, he wasn't your polished smooth speaker who confuses you typical car salesman. That's a good thing! At least when we bought our first BMW from him, he wasn't your polished smooth speaker who confuses you with a bunch of blathering then finishes you off as a trophy for his "salesman of the month" wall. I'm not saying he wasn't trying hard to sell the car; he worked his butt off to sell it. But he got us the car WE wanted. We've been very happy with it and recently bought another BMW, so you could say we're hooked. More

Steve at Richmond BMW responded to my email as though it was his highest priority. i had enquired about recalls and he was able to assist in a very friendly and professional manner. his rapid work saved me was his highest priority. i had enquired about recalls and he was able to assist in a very friendly and professional manner. his rapid work saved me time and avoided confusion. I would recommend his BMW dealership to anyone looking for saleshouse with customer-focused staff. More