Richmond BMW

We purchased a new Z4 from Steve Lerner. We wanted to do European Delivery and we wanted to wait until the 2013 models were being built. Steve kept in touch with us during this process letting us know pri European Delivery and we wanted to wait until the 2013 models were being built. Steve kept in touch with us during this process letting us know pricing, options, and dates as soon as they were made known to him. We were kept up to date on production and got our vin number before we left for Germany. We had to coordinate airline reservations,hotel reservations in 5 different locations around Europe and our pickup appointment at the Welt in Germany. I know Steve has a lot of customers, but we felt like we were his only ones. As difficult as the process seamed, it went as smooth as glass. Our little car arrived in Richmond three weeks after we got back and Steve made it a priority to get it ready for us. All in all, the experience was a once in a lifetime and if you ever get a chance, don't pass it up. More

Anton did a great job and spent a lot of time with us. He was polite, helpful and worked with us on all of the details making sure he explained the entire process. I would definitely go back to Richmond B He was polite, helpful and worked with us on all of the details making sure he explained the entire process. I would definitely go back to Richmond BMW and would certainly ask for Anton. More

Good experience overall. Love the car. Shopped for more than 1-year and the dealership was great to work with. We will go back when we are ready for a new one. than 1-year and the dealership was great to work with. We will go back when we are ready for a new one. More

What a great experience it was for me to buy a car at Richmond BMW! I had my previous car for 15 years before it died due to engine troubles. In searching for a new car, I had limited time to find a ve Richmond BMW! I had my previous car for 15 years before it died due to engine troubles. In searching for a new car, I had limited time to find a vehicle I could be happy with. The folks (most especially Anton Kulay) at Richmond BMW were responsive to my needs and worked diligently to place me in what now feels like the car of my dreams. I truly love my new 3 series and the car buying process at Richmond BMW was so seamless, it allayed all of my worries. Once I find a car I love, I tend to hold on to it for as long as possible, but should I ever decide to change vehicles in the future, I would happily return to Richmond BMW and work with Anton and others again. I am truly grateful for all of the great work Anton and others did. And the best part about it is that I feel like with Richmond BMW, this is not the exception, it is the rule! More

Philip was very friendly and professional and he listened to what we wanted and found the perfect car to test drive. He and his team worked late nights several times to find us the car we wanted and they al to what we wanted and found the perfect car to test drive. He and his team worked late nights several times to find us the car we wanted and they all worked hard to get us into it as quickly as possible. We love it and will definitely be back! More

We were greeted immediately by Charles who was professional, courteous, informative, patient, and NOT a stereotypical car salesman. We were able to explain up front that we were there that day to professional, courteous, informative, patient, and NOT a stereotypical car salesman. We were able to explain up front that we were there that day to only get information and research two different models. Even then, he devoted the next 2.5 hours providing us all the info we wanted, test driving both models, and offered insightful recommendations that we had not previously considered. At no time did he pressure us to buy and he was patient and knowledgeable about BMW. If you are shopping for a BMW, we recommend Charles Armstrong very highly. More

really enjoyed my service visit at richmond bmw. the loaner car service was key too. will definitely bring my car back in the future. 5/5. mike was great. check out his 'stache loaner car service was key too. will definitely bring my car back in the future. 5/5. mike was great. check out his 'stache More

I had been watching an internet ad for a Nissan cube "Krom" with exceptional low mileage for a couple of days, and decided to write an E-mail with some questions. We got a call from Steve within an hou "Krom" with exceptional low mileage for a couple of days, and decided to write an E-mail with some questions. We got a call from Steve within an hour. Steve was so helpful, running out to where the car was to double check and correctly answer all of my questions. I was so confident after talking to him that we would buy this car that we decided to drive the 2 hrs to look at it. Meanwhile Steve made sure the car was perfectly spotless, and put a full tank of gas in it for us. Steve knows his business and knows the quickest way to get you in and out with no lag time, being that we arrived late and still had a 2 hour ride home Steve was fantastic getting us through in record breaking time. The whole staff was friendly and helpful, probably the best dealership I've ever walked into. Steve even gave us a CD as a parting gift so we could listen to the sound system for the long drive back. If I ever need another car this is the first place I'm going to look because I know now that I can trust Steve. More

Breifly: Great customer service, friendly, professional stuff, exceptional sales experience. Our Sales Advisor Anton Kulay and Sales Manager Dmitry Shapovalov both did an exceptional job in explaining all stuff, exceptional sales experience. Our Sales Advisor Anton Kulay and Sales Manager Dmitry Shapovalov both did an exceptional job in explaining all the features of the new car, compared it side-by-side with also considered BMW 3-version, explained pros and cons of each car for our purposes, and provided hassle-free evaluation of our trade-in (btw – also a BMW ordered at the same dealership 9 years ago!). Overall my wife and I were satisfied with the purchase and we will definitely recommend Richmond BMW to our friends. As a little suggestion – maybe get a slightly better espresso/coffee maker in the dealership hall? :o) More

Anton Kulay made my wife and me feel at home. He was very knowledgeable and concerned about our needs. We were so impressed with his customer service skills and attitude that we purchased (2)two vehicles. He knowledgeable and concerned about our needs. We were so impressed with his customer service skills and attitude that we purchased (2)two vehicles. He is definitely an asset to his employer and the customers he assists. Moreover, he has made us loyal BMW customers for life. We look forward to working with him in the future and will recommend him to our family and friends. More