Richmond BMW

Excellent customer service! My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More import My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More important, Rachel had a great attitude listening to customers needs. More

Great experience buying my first BMW! Steve Lerner treated me like a rock star! Thanks for the excellent service. Steve Lerner treated me like a rock star! Thanks for the excellent service. More

I thought I was finally getting back on the right footing with this dealer, and my advisor, Tom Gemellarmo has been excellent my past two visits, but it seems we are back to square one because of his colleag with this dealer, and my advisor, Tom Gemellarmo has been excellent my past two visits, but it seems we are back to square one because of his colleague who checked me out the other today. Instead of asking who I was, he decided to assume that a random car belonged to me, and proceeded to say that it was because I looked like one of his customers. I am African American, this happened on Juneteenth of all days, so I am very curious to know exactly what he meant by that. Tom Gemellarmo has been excellent, and it is such a shame that his colleague had to tank my entire experience More

We received excellent services as always! They were very patient to explain all the details to us. They were very patient to explain all the details to us. More

Richard checked the underneath portion of my vehicle by video and showed me recommendations of items needing attention. I was very relieved that he noticed something that would save me money in the long r video and showed me recommendations of items needing attention. I was very relieved that he noticed something that would save me money in the long run and didn’t suggest unnecessary repairs . Thank you so much! More

Steve Lerner was amazing! Great experience at this dealership. Our new X3 drives great and we look forward to driving for a long time. Great experience at this dealership. Our new X3 drives great and we look forward to driving for a long time. More

Excellent operation. They are quite thorough and very professional. Exceptional customer service by our sales rep Steve Lerner. They are quite thorough and very professional. Exceptional customer service by our sales rep Steve Lerner. More

Jacky and Nelson took great care. Very professional. No xx and distractions. Dealt with us in a manner with integrity. Made the car buying process easy. Very professional. No xx and distractions. Dealt with us in a manner with integrity. Made the car buying process easy. More

Residing 325 miles away, I found the perfect X3 30 with the accessories & color I wanted. Steve Lerner of Richmond BMW made sure that we got what we wanted. Steve spent hours with us to demonstrate the ope the accessories & color I wanted. Steve Lerner of Richmond BMW made sure that we got what we wanted. Steve spent hours with us to demonstrate the operation of the vehicle, as it was very different from the 2022 X3 that was totaled. My wife & 83-year-old mother-in-law walked away from this terrible accident with only a few bruises. The safety of the BMW convinced me to get another one to replace it. Steve had our car ready on arrival, and it was amazing to see the features he explained to us on this 2025 X3! Richard Vitek the General Manager, also took time to meet us to assure we were happy with the deal, as he did in previous emails. You can’t go wrong with these two gentlemen at Richmond BMW to see you get a great deal and understand the operation of the vehicle. Thanks guys! More

Excellent, professional and attentive service by the service department. They took care of my tires need even though the appointment was for the Midlothian BMW. service department. They took care of my tires need even though the appointment was for the Midlothian BMW. More