Richmond BMW

Keira and Matt were wonderful to work with. From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! More

Jacob Shively is top notch he’s a young sales rep who is really learning the products and excellent with the tech really learning the products and excellent with the tech More

Excellent customer service! My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More import My service advisor Rachael Grinnell, provided excellent service following up and over all communicating required repairs and estimates. More important, Rachel had a great attitude listening to customers needs. More

Great experience buying my first BMW! Steve Lerner treated me like a rock star! Thanks for the excellent service. Steve Lerner treated me like a rock star! Thanks for the excellent service. More

I thought I was finally getting back on the right footing with this dealer, and my advisor, Tom Gemellarmo has been excellent my past two visits, but it seems we are back to square one because of his colleag with this dealer, and my advisor, Tom Gemellarmo has been excellent my past two visits, but it seems we are back to square one because of his colleague who checked me out the other today. Instead of asking who I was, he decided to assume that a random car belonged to me, and proceeded to say that it was because I looked like one of his customers. I am African American, this happened on Juneteenth of all days, so I am very curious to know exactly what he meant by that. Tom Gemellarmo has been excellent, and it is such a shame that his colleague had to tank my entire experience More

We received excellent services as always! They were very patient to explain all the details to us. They were very patient to explain all the details to us. More

Richard checked the underneath portion of my vehicle by video and showed me recommendations of items needing attention. I was very relieved that he noticed something that would save me money in the long r video and showed me recommendations of items needing attention. I was very relieved that he noticed something that would save me money in the long run and didn’t suggest unnecessary repairs . Thank you so much! More

Steve Lerner was amazing! Great experience at this dealership. Our new X3 drives great and we look forward to driving for a long time. Great experience at this dealership. Our new X3 drives great and we look forward to driving for a long time. More

Excellent operation. They are quite thorough and very professional. Exceptional customer service by our sales rep Steve Lerner. They are quite thorough and very professional. Exceptional customer service by our sales rep Steve Lerner. More

Jacky and Nelson took great care. Very professional. No xx and distractions. Dealt with us in a manner with integrity. Made the car buying process easy. Very professional. No xx and distractions. Dealt with us in a manner with integrity. Made the car buying process easy. More