Richmond BMW

Va Natale is fantastic! He always is polite, greets me by name and helps me understand what is going on with my car He always is polite, greets me by name and helps me understand what is going on with my car More

In the purchase of my BMW X3, there were two accidental misunderstandings. Each of us compromised and reached a fair resolution. One was rectified in my favor; and, the other was rectified in Richmond BM misunderstandings. Each of us compromised and reached a fair resolution. One was rectified in my favor; and, the other was rectified in Richmond BMW's when making the deal, i did not know or remember that the preownedl suv had only one key. The Sales team placed and paid for an order from Parts. When the second key came in, Stephanie texted me. I stopped by and, within minutes, I was on my way with a programed key for my wife. As usual, the staff was warm and friendly making the "stop by" a pleasure rather than a chore. More

Very Smooth, car was ready when promised. Josh is the man! The shuttle driver was great too. Josh is the man! The shuttle driver was great too. More

Amazing experience! Very knowledgeable. Did not try to upsell me and kept me within my price point preference! Great selection, nice, and accommodating management. Will Very knowledgeable. Did not try to upsell me and kept me within my price point preference! Great selection, nice, and accommodating management. Will definitely come back for my next BMW. More

Josh is a wonderful service advisor and Dave is one of the best mechanics ever! the best mechanics ever! More

Outstanding Customer Service! Thomas Gemellaro provided outstanding customer service; he was great! Thank you! Tori Thomas Gemellaro provided outstanding customer service; he was great! Thank you! Tori More

Excellent customer service. VA did an outstanding job of keeping in contact with me and giving me updates on my vehicle while being serviced. VA did an outstanding job of keeping in contact with me and giving me updates on my vehicle while being serviced. More

Easy place to shop. No pressure to purchase a car. I would buy there again. No pressure to purchase a car. I would buy there again. More

A recall on a part was ordered and I was called To have it replaced. My appointment was made on a certain day and the part was replaced within an hour. ❤️ it replaced. My appointment was made on a certain day and the part was replaced within an hour. ❤️ More

Very friendly and efficient Thank you to all the service department especially Tom and Aaron department especially Tom and Aaron More