Richmond BMW

Working with the dealership was easy. Staff was professional and attentive to my needs. The overall experience was excellent. Staff was professional and attentive to my needs. The overall experience was excellent. More

After numerous attempts to have a new BMW automobile located and/or spec’d out for me, with no success, Richmond BMW was the most responsive. My first contact with a salesman proved to be touch and go located and/or spec’d out for me, with no success, Richmond BMW was the most responsive. My first contact with a salesman proved to be touch and go as attempts to speak to him the next day met with no success. But finally, I reached a saleswomen who took the ball and ran with it. Just a few days later, we reached a deal and she delivered the 769i to my home in Virginia Beach. More

I had an outstanding experience at Richmond BMW. The customer service was top-notch—friendly, professional, and attentive from start to finish. Every team member went above and beyond to ensure my n The customer service was top-notch—friendly, professional, and attentive from start to finish. Every team member went above and beyond to ensure my needs were met. I truly felt valued as a customer. I highly recommend Richmond BMW and ask for Jacky, he is amazing!!!! More

Very happy to have Mike Stevens as a service rep at Richmond BMW! He goes out of his way to make the car repair/maintenance experience nice the best it can be whether it’s routine of complicated issue Richmond BMW! He goes out of his way to make the car repair/maintenance experience nice the best it can be whether it’s routine of complicated issues. This is critical. Knowing that the service rep has their customer’s interests in mind makes the whole process more comfortable. Mike also has excellent mechanical/technical knowledge and that is a big plus. I feel comfortable that I am being treated fairly and he makes everything transparent. More

The service that I received was above and beyond. The employees were friendly and welcoming. I was kept updated on the service. I felt taken care of through the entire experience. The employees were friendly and welcoming. I was kept updated on the service. I felt taken care of through the entire experience. More

James Crast was AWESOME! The entire process was smooth and professional!James was very attentive and ensured that we got exactly what we wanted. He even gave us a class on so The entire process was smooth and professional!James was very attentive and ensured that we got exactly what we wanted. He even gave us a class on some of the features. I would recommend him for any potential buyers. Great Job! More

This was my third purchase and each time I used Lazarus as my sales person. He is absolutely outstanding, listens to what you want and then brings you the perfect car. The finance team was very helpful, ef as my sales person. He is absolutely outstanding, listens to what you want and then brings you the perfect car. The finance team was very helpful, efficient and clearly explained all the paperwork. Thank you to the entire team! More

Great service! Mike in service was professional and worked hard to make sure our needs were met. Great experience! Mike in service was professional and worked hard to make sure our needs were met. Great experience! More

Keira and Matt were wonderful to work with. From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! From providing me the details of the car to the test drive to signing the documents, they were thorough, thoughtful, and thankful. I will be back! More

Jacob Shively is top notch he’s a young sales rep who is really learning the products and excellent with the tech really learning the products and excellent with the tech More