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Richmond BMW
Richmond, VA
1,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,311 reviews
February 18, 2025
Excellent customer service. VA did an outstanding job of keeping in contact with me and giving me updates on my vehicle while being serviced. VA did an outstanding job of keeping in contact with me and giving me updates on my vehicle while being serviced. More
by kimberly.l.lester34
Employees Worked With
VA
February 10, 2025
A recall on a part was ordered and I was called To have it replaced. My appointment was made on a certain day and the part was replaced within an hour. ❤️ it replaced. My appointment was made on a certain day and the part was replaced within an hour. ❤️ More
by sdking16
Employees Worked With
Travis Pearson, Allen Grim
February 08, 2025
I had the unfortunate experience of buying a car here this January into February 2025. My salesman was useless and practically impossible to get a hold of, often sending my calls to voicemail and ignorin this January into February 2025. My salesman was useless and practically impossible to get a hold of, often sending my calls to voicemail and ignoring texts. I ended up just calling and asking for the sales manager to deal with my issues. The finance person I dealt with was condescending and became upset when I declined this offer to purchase any extra insurance or maintenance packages. I am a repeat and loyal BMW buyer. I only used this dealer to purchase the car because they had the one I wanted. I have always had great experiences with other BMW dealerships. There are tons of other dealers to choose from. Recommend avoiding this one. More
by Jordan
Employees Worked With
Lazarus Joyner
February 07, 2025
Steve Lerner is by far the best car salesman I have ever had. So genuine, had my best interest at heart, knew the cars, and went over and above many times. Thomas was super great too as the used car mana had. So genuine, had my best interest at heart, knew the cars, and went over and above many times. Thomas was super great too as the used car manager. I became friends with these men. Hung out for while too. More
by Kdmcminn
Employees Worked With
Thomas, Steve Lerner
February 05, 2025
Took car in for an admittedly complicated repair, replacing a diesel particulate filter as well as some routine maintenence. Took well over a month to complete the repair. Felt the services were heav replacing a diesel particulate filter as well as some routine maintenence. Took well over a month to complete the repair. Felt the services were heavily overpriced. Communication was also lacking. After getting my car back I am now smelling exhaust through the air vents. More
by pete.buck63
Employees Worked With
Tom
