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Richmond BMW
Richmond, VA
1,381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,381 reviews
February 26, 2026
This dealership knows what they’re doing with service issues and when buying a new vehicle .They have always accommodated my individual request . issues and when buying a new vehicle .They have always accommodated my individual request . More
by w.fletcher.collier
Employees Worked With
Kris Hafner
February 16, 2026
Salesman spent 7 hours with me explaining the car features, doing a test drive, setting up my app and car features. He was very knowledgeable about the car and very friendly young man. features, doing a test drive, setting up my app and car features. He was very knowledgeable about the car and very friendly young man. More
by Smoojazz
Employees Worked With
Kris Hafner
December 13, 2025
I had a 945am appointment for an oil change. After waiting for 2 hours I had to go and find out what was going on with my car. The service man told me ooh I was about to call you. I will get wit After waiting for 2 hours I had to go and find out what was going on with my car. The service man told me ooh I was about to call you. I will get with you in a few minutes. I waited another 30 minutes b4 I was called, and received a 5000 bill proposal, which I believe was puffed up. More
by Breecoston
Employees Worked With
Heavy set white fellow on the right side, third person after entering from car drop off.
December 03, 2025
Laz was great to deal with! Finance interaction was seamless. But, this is the second car we bought this year and both times we left without the app working. Someone needs to Finance interaction was seamless. But, this is the second car we bought this year and both times we left without the app working. Someone needs to work on the technology to make it work as it should. More
by Honda Guy
Employees Worked With
Lazarus Joyner
November 24, 2025
My salesperson, Kris, was wonderful. He calls to check with me knowing that I have questions about the technology. I really appreciate this! He calls to check with me knowing that I have questions about the technology. I really appreciate this! More
by Palomino53
Employees Worked With
Kris Hagner
November 22, 2025
Jackie was great to work with and very knowledgeable in helpling me choose the right BMW and also on helping me connect my phone and set everything up once we purchased it. helpling me choose the right BMW and also on helping me connect my phone and set everything up once we purchased it. More
by Leslie
Employees Worked With
Jackie
November 12, 2025
We didn't plan to purchase a car that day, but our salesman, Jacob, was very informative and not pushy. Had amazing conversation with the General manager as well. Very relaxed and enjoyable purchase e salesman, Jacob, was very informative and not pushy. Had amazing conversation with the General manager as well. Very relaxed and enjoyable purchase experience. More
by crcuskey
Employees Worked With
Jacob
November 06, 2025
Crown BMW is among the best dealers I have ever been to. They keep you informed every step of the way and went above and beyond in maintaining our X3. Thanks VA and the mechanics involved. They keep you informed every step of the way and went above and beyond in maintaining our X3. Thanks VA and the mechanics involved. More
by marshowen1
Employees Worked With
VA
