Richardson Chrysler Jeep Dodge

I tried to buy 1-2 vehicles from this dealer. I was going to fly down personally with cash or finance thru them whichever they preferred. I was completely blown off by a salesman, sales manager a I was going to fly down personally with cash or finance thru them whichever they preferred. I was completely blown off by a salesman, sales manager and the general manager. I am at a loss???? More

Couldn't be happier with the service department! Matt Johnson was extremely helpful when you didn't have to be. I went to change a flat tire and noticed I didn't have a special key. What could hav Matt Johnson was extremely helpful when you didn't have to be. I went to change a flat tire and noticed I didn't have a special key. What could have been An expensive trip Couldn't have gone better. I could have walked in upset but I thought man these guys probably hear people complaining everyday.... listening to them work with some of the other customers at the service center and then help me with my truck You can tell these guys really care about their clients. Love my 2022 Laramie and I definitely picked the right dealer, proved it again 5 months later. He even showed me I had oil change credits still left that I hadn't noticed. Really a great team. Buy your truck here! More

I purchased a vehicle in April, it is now September and I still have no title and am on my 4th temp tag. The dealership has provided me no information. I’ve call numerous times, each time transferred to th still have no title and am on my 4th temp tag. The dealership has provided me no information. I’ve call numerous times, each time transferred to the receptionist and the receptionist says someone will call me, but no one does. I’ve now had to turn it over to the motor vehicle department for resolution. This is on top of the dealership being unethical in it’s sales practices, More

I had a great experience buying my new Ram truck. Staff was friendly and knowledgeable, and took the time to answer all my questions and educate me on my new truck. Thank You Omar, Israel, and Chri Staff was friendly and knowledgeable, and took the time to answer all my questions and educate me on my new truck. Thank You Omar, Israel, and Chris. More

Went to the dealership to purchase a 2022 Dodge Charger Scat Pack. It was advertised on their website and on auto trader for $48215 minus a $1000 rebate. I went in there to buy the car for the advertised p Scat Pack. It was advertised on their website and on auto trader for $48215 minus a $1000 rebate. I went in there to buy the car for the advertised price. I had a trade in which they offered less than other dealerships but I was ok with the Trade. When they brought back the numbers to purchase the car there were three things wrong. First was the fact that they raised the price of the advertised amount by $5000 do to demand of the vehicle, I was not ok with this at all. Second they tried to say that you have to buy there warranty for 1600 that includes dent coverage, paint perfection, key replacement etc. Third was the fact that they were charging $1200 for window tint, door guards and wheel locks. The car had just got off the transport truck and had none of these items added. There were no disclosures on the vehicle or on their website about these upcharges. It was a complete waste of time a car that was listed for 47215 with the rebate and was now $55,000. They negotiated a little bit off there price but refused to honor the pricing as advertised without these items. I will be reporting them to the Director of The Enforcement Division For The Texas Department of Motor Vehicles. What they are doing is illegal you can't advertise a car online and in person and then come up with additional charges that are not part of the price. Also they refused to let me use my own bank for financing. Having been in the car business what they are doing is unethical and illegal. More

Disappointed that salesman had serious lack of knowledge in vehicle I was looking for. I made clear I was looking for a flat towable Jeep behind RV. in vehicle I was looking for. I made clear I was looking for a flat towable Jeep behind RV. More

Great customer service and great service from the service department! Would highly recommend everyone involved! department! Would highly recommend everyone involved! More

Hands down the best car buying experience we have ever had! They worked out an amazing deal on my trade in and got us fabulous deal on our two new vehicles. We worked with Danny and he was nothing short o had! They worked out an amazing deal on my trade in and got us fabulous deal on our two new vehicles. We worked with Danny and he was nothing short of amazing to work with! Highly recommend them. More

Brian Collier had been great in helping us order our first Jeep Wrangler. His knowledge of Jeep product is exceptional. He is continuing update us with our Wrangler during the build processes until deli first Jeep Wrangler. His knowledge of Jeep product is exceptional. He is continuing update us with our Wrangler during the build processes until delivery. Jamaal Alexander had been great help during the delivery. He patiently goes over in details of all the Wrangler features which saving us time looking up the manual later. More

This will now be my second review of this dealer. I deleted my other review as I thought that we had taken care of some misunderstandings that I had from the finance office and never got what I was pro deleted my other review as I thought that we had taken care of some misunderstandings that I had from the finance office and never got what I was promised. Albeit being a small gesture on their part I was inclined to delete the review. So here I am again. I will have to say that I might have given them a 1 star but I went with 2 as I am also to blame for not paying more attention and not slowing down the finance guy and going over every detail of the deal. I will not go into detail, but all I can tell you is if they make you an offer make sure you do more than you are willing to do to get it. Take your time with the finance person. I had emailed a certain (can't even remember his name) sales person and got inconsistent responses especially the night before going to the dealership asking for the final price and not getting an answer I went in anyway. There of course was a dealer add that I wasn't informed about and didn't want. I made an appointment with this sales person and when I got there, he handed me of to someone I didn't know and was very iffy if you ask me about product questions. After awhile they did take off the dealer add and gave me the true car discount that I had asked about. At the end of all this, this unknown and don't remember his name either sales person flat out told me that I had to give them a perfect rating review . Now I know this isn't the only dealership that does this. I find this very unproffessional and would give them a great rating if they deserved one. After about 6 and half hours later I was now back with the original sales person doing the vehicle delivery. I was so tired and we had such a hard time getting the Jeep connect set up and not worth having anyway, we barely went over the functions of the vehicle. I figured out most everything on my own and am still figuring them out.. LOL I didn't get a great deal, but I did get a decent deal. I did get a great finance rate and grateful for that. Although, my credit score had more to do with it than anything else.. So now I am completely done with the dealership and will not unless I absolutely have to, I will go to another dealer to get my service work done. Including just oil changes... More