Richardson Chrysler Jeep Dodge

Disappointing Experience with Richardson Chrysler Jeep Dodge Ram Rating: 1/5 I recently had a frustrating experience with Richardson Chrysler Jeep Dodge Ram regarding missing LED lights on my vehicl Dodge Ram Rating: 1/5 I recently had a frustrating experience with Richardson Chrysler Jeep Dodge Ram regarding missing LED lights on my vehicle after service. Despite providing before photos, the dealership should have taken responsibility. Key Issues: 1. Lack of Accountability: The dealership refused to acknowledge missing LED lights. 2. Poor Communication: No follow-up calls or updates after the initial report. 3. No Investigation: Never asked to return the vehicle for explanation or investigation. 4. Unfulfilled Promises: David assured me a call back on 10/05, but I have yet to hear back from anyone. 5. Defensive Response: Michael swiftly defended the dealership without resolving the issue. Timeline: - 10/05/2024: Initial report to David - 10/07/2024: Official report to Michael on recorded line Before, the photos I took showed the LED lights. Michael's swift defense and lack of investigation raise concerns. Update: I will revise this review if Richardson Chrysler Jeep Dodge Ram takes responsibility and resolves the issue. Kindly note that I am retracting my commendation for service review made on 09/24/2024 . Made my review too soon . Request: I urge Richardson Chrysler Jeep Dodge Ram to revisit their customer service and accountability protocols. A.Stafford.0 More

We had a firm deal for the sale of a yruck. The day before they "mistakenly" sold the truck. We had a firm contract and when I called them 3 times the day I was to sign and pick it up they stal The day before they "mistakenly" sold the truck. We had a firm contract and when I called them 3 times the day I was to sign and pick it up they stalled me and didnt tell me it had been sold. Geo, the salesman is as dishonest as they come and the dealership says a SORRY is all they need to do. More

Best service I’ve had in quite some time. Much appreciated. It went as expected. Much appreciated. It went as expected. More

I had an awesome experiance. . Kortez service was outstanding. He knew exactly what he was doing . I really was amaze.😀😀 . Kortez service was outstanding. He knew exactly what he was doing . I really was amaze.😀😀 More

I am in LOVE! Thank you Richardson Chrysler Jeep Dodge for my BEAUTIFUL JEEP! You guys are the BEST in town. You were professional, courteous, and willing to expla Thank you Richardson Chrysler Jeep Dodge for my BEAUTIFUL JEEP! You guys are the BEST in town. You were professional, courteous, and willing to explain any and everything. If you are looking for a new or used vehicle..RICHARDSON CHRYSLER JEEP DODGE is your place to go. From the managers, to our salesman to the finance department 5 STAR+++! BEST CUSTOMER SERVICE!! More

TLl;DR ver: They came out ~ $3,000 ahead on my trade-in + purchase deal by undervaluing my car and charging me for something I didn't need, but they can't pay $15 to ship license plates. If they're goin + purchase deal by undervaluing my car and charging me for something I didn't need, but they can't pay $15 to ship license plates. If they're going to waste 3 hours of my time, I'll spend an extra 5 minutes to advertise for them. Go somewhere else and save your time and money. Detailed ver: I bought a car here about a month ago. I was told that license plates would be mailed to my address on file (I live 37 mi away, which takes me a good 1-1.5 hours each way during traffic). I was informed that the plates can only be mailed if I live more than 45 miles away. But I was told that I can provide them with reasons why they should ship the plates, and they'll decide if it's valid. Here are some other things that shaped my experience: 1. I had quotes from 3 different dealers for the trade-in on my car. Richardson Chrysler was 10% lower than the other two. 2. They don't say this anywhere that I saw, but I was told at purchase that there is a non-removable/non-negotiable $1500 warranty that is IN ADDITION TO the listed purchase price of the vehicle (they might have called it something different, but it's the same kind of scam). 3. They will try to sell you an additional warranty ON TOP of the $1500 "mandatory" one. First, they'll tell you what option they're suggesting (platinum something). They told me the price was around $4,500. I said no (first time). Second, they'll tell you that they can get you a discount on it, and they'll lower the price to an unbeatable-sounding ~$2,250. I said no (second time). Third, they'll tell you that they can apply a friends and family discount and get that price down to around $1,800. For the record, I still said no, and at that point I was very quickly processed and shown the door. Note: You can't use these car warranties anywhere. Unless you're ok with your car sitting in the shop for 9 months while they literally work on anything else first. Side note: The sales guy I had seemed like a good kid. It's a shame to see him in a place like this. More

My husband noticed that the steering wheel was off center while he was driving the vehicle and took the vesicle in for alignment. The shop showed my husband that the strut was bent, which was the reason the while he was driving the vehicle and took the vesicle in for alignment. The shop showed my husband that the strut was bent, which was the reason the alignment was off. My husband contacted the dealership and even took the bent strut to the dealer, and the dealer advised that, with so few miles, the inspection would not have included an alignment. Still, the dealership did not attempt to make us whole or assist us with the cost of repairs. More

Second time worse than the first. Not once but twice I went to this dealership because of a good deal and hoping that it has changed from my previous experience. I was wrong. Now I a Not once but twice I went to this dealership because of a good deal and hoping that it has changed from my previous experience. I was wrong. Now I am not without blame in this I should have noticed the extra charge (Club Plus) from the beginning but didn’t and the sales rep and fiancé manager were trained very well to distract me from the charge and not explain it. In fact, was not even asked if I wanted it. I did go back to the website and saw “*Club Plus will be added to the Internet Price $999--$1,999”, which again I admit was my fault for not seeing it. The bigger problem is that they charged me $2090.00 for it. I had explained why I was trading in a vehicle that I had only purchased a week ago as I needed to reduce my monthly payment because of medical costs and that I needed to be at a certain payment. Another mistake on my part. Never tell a dealer what you want your monthly payments at. Always negotiate the final cost. With this information the finance manager made it a point to let me know that his son suffered the same illness and understood the costs associated with it. I set the hook for him. He had his way into my head. When we were discussing warranties, he kept hounding me to get one and that it was only a few dollars more. I know it’s pure profit for the dealership and that’s all he was looking out for, but he never once offered to drop the club plus plan or asked if I wanted to drop it in order for me to get a reduced payment and possibly even get a better extended warranty plan. In fact, I was floored when he put this in his email to me: “I dropped the rate with the bank to 8.59% to accommodate the Platinum warranty that you wanted.” Does this mean he can manipulate what rate he, things you deserve? He even blamed me because I didn’t ask to drop the club plus plan. There was a miscommunication of costs for this plan between myself and the sales rep. Because of all this, I was forced to put down a down payment double what I was expecting. I do have to say that at least time I was told there was a 100.00 deductible if you go to a different dealer for repairs. Just know that there are aftermarket Mopar plans you can buy that offer zero deducible at any dealer you chose. It might even be cheaper. Talk about being passive aggressive. I realized the charges the very next day and contacted the finance manager and after some debate was told that I could cancel both plans. It took 10 days for the warranty plan to show up and the club plus plan still hasn’t shown up. I told them I wanted to cancel both plans at the same time and left it at that. It has to be done within 30 days to get a full refund. During this process, It, was discovered that the email information and phone number associated with this account were way off. Once I got that corrected everything was fine. I received a letter from the bank with the account number. I tried to set up an online account and wasn’t able to because the phone number and emails didn’t match. The only way I could fix this was to actually got to the nearest branch. If the paperwork was all correct, I could have and finally did finish setting up the account online after going to the branch office. Just be careful of this dealership. They are good at what they do. Hoping that I would get the refund from the plan’s cancellation, I was informed that it goes to the lien holder. I guess it helps to lower my principle. Before all this started the sales rep couldn’t even get me the car because the battery was dead and then upon inspection at delivery, I found a small ding in one of the doors and the sales rep said we’ll take care of this and took pictures. I tired tor several days to contact him but never one got any response. I did get a thank you card in the mail from him asking for referrals and to make sure I give him a 5 start google review. I did manage to get the ding fixed and was a good job. More

WARNING! !!! I came into this dealership to buy a truck I had been researching for quite sometime. I was ready to buy! I spoke with a sales guy for about t !!! I came into this dealership to buy a truck I had been researching for quite sometime. I was ready to buy! I spoke with a sales guy for about two minutes and did not even get a chance to drive the vehicle and share my financials with them before I was told we have unrealistic expectations. When I told my wife "let's leave, they are wasting our time." DANNY EASTON replied by calling me a "fat pig" followed by an aggressive "get the xxxx out of here." What a poor establishment and a sorry excuse for a Sales Manager and Managing Partner, JOHNNY CANTRELL. KEEP IN MIND MY CREDIT WAS NEVER CHECKED AND THIS WAS HIS "ASSESSMENT" OF THE DEAL. In my opinion they did not want to sell the truck at the price that was previously shared with me. They raised the price from the time I left my house and the drive over there, then told me the deal would not make sense. What a joke...and really slimy! This guy (DANNY EASTON) is putting everyone in danger by acting the way he did and the next customer may not "just leave." The worst part about this situation is that JOHNNY CANTRELL stood there and did nothing to stop him. This is your DEALERSHIP OWNING PARTNER who claims to care about his community. Well his actions at this dealership would reflect otherwise. This place is absolute garbage and I would heavily advise to stay away from this place! This place fits that slimy used car salesman vibe 100%! More

Worst experience. Was lied to by the salesperson, who kept us a whole hour before he admitted that the car was not available anymore. He made us fill out credit applic Was lied to by the salesperson, who kept us a whole hour before he admitted that the car was not available anymore. He made us fill out credit application paperwork and put a hard inquiry on my credit knowing the car I wanted wasn't available anymore, and proceeded to offer me what he thought I should buy. Pushy and dishonest people. More