Richardson Chrysler Jeep Dodge

Terrible Experience...Stay Away This was the worst experience in attempting to purchase a car that I have ever had. Danny the individual who is over the used car inventory is dishon This was the worst experience in attempting to purchase a car that I have ever had. Danny the individual who is over the used car inventory is dishonest (and that's putting it mildly). Beware if you deal with this dealership because it is exactly like all the terrible experiences and stories that you have heard about regarding used cars. They are truly "Used Car Salesmen" and try to sell you junk and then try to hike the price up when you catch them. I found them to have no sense of being honest or square dealing. The owner or GM is no better as he thinks everyone is trying to get a deal and that they should be happy if they have their time and money wasted just to end up with said deal. This dealership fails to realize that not everyone is trying to get over on them and that they should not try to take advantage of people. Sometimes people just want to be fair and to be treated like a customer. This establishment seems to think that they are the only game in town and that they are doing you a favor by taking your money. I went in to purchase a car for my daughter and the car they had advertised as a automatic was...you guessed it...a manual. I said that I didn't want that vehicle but before I could leave they said they had an automatic of the same make that came in on trade. They tried to sell it to me for 4,000 dollars over the trade they gave the previous owner. How do I know, you ask? He was still there and I spoke to him. He disclosed that the car was a buyback (lemon) in CA which the dealership did not disclose immediately (they did later). He also told me that the check engine light was intermittently coming on and off. I was still interested in the car and I made the dealership a fair offer of $2000 above the trade in value that they gave the previous owner (that they [Danny] accepted) with the caveat that I wanted to have the car checked out by a 3rd party. I did and it cost me $119 just to find out that the car needed about $2000 of repairs. When I took it back to Danny to have a conversation about the issues. He didn't want to come off the price and simply wanted me to pay for parts and have them do the labor (which is nothing to them because the mechanics are employed by them). When I said "no" I was basically stuck to eat the $119. I then spoke with another manager who said that it was explicitly communicated that the car in question was not to be sold at all and he had no idea why the salesperson and Danny showed it to me. He also told me flat out that he was not going to refund my money (later he said he would). The whole experience was a "cluster" and I wasted 4 hours. I ultimately wanted to talk to the owner/GM Shannon Ashford and he seemed unconcerned about my experience and basically doubted that I was telling the truth about Danny's behavior, stating "Danny was here when I got here...Thats hard to believe.. not him". He also said that having a $1000 dollars knocked off the car was worth my bad experience and that should have made it worth my time. Then he asked me in a condescending manner did I understand like I was some idiot. At that point I knew that he didn't care at all. He thought I wanted something from him when all I wanted was for him to listen. I decided at that second that even though the price they were giving me was a good price after all the lies and deceit...I decided to walk away because I couldn't live with myself if had given those shady characters one red cent of my money (Never give your money to people who treat you poorly). I am a firm believer in that besides I have kids and how could I raise them or teach them this valuable virtue if I caved in!!!! Your dignity is more important than any amount of money!!! I am telling you that this establishment will take advantage of you or they will strip you of your self worth and dignity by treating you like dirt while working under the guise that they are doing you a favor....unbelievable!!!!. You should stay very very very far away from this dealership. I hate writing reviews but this place is so bad I had to warn people. Buy at your own risk and know whatever deal you think you're getting....you're NOT because they are ripping you off. I get that they want their margins to be high and make as much money as they can but these are certified rip off artists and Danny is the worst and on top of that he's the one in charge of the inventory (so he says) and he sets the price. Again, I can't be more clear when I say stay clear of this place. Wolves in Sheep clothing. More

Best car buying experience After going to several Dodge dealerships, my husband and I were able to get the help we needed at Richardson Dodge. The experience was awesome and all After going to several Dodge dealerships, my husband and I were able to get the help we needed at Richardson Dodge. The experience was awesome and all of our expectations were met. I will definitely buy my next vehicle here. Thanks for making our car buying experience great. Nicole More

Awesome sales team My sales team (Stephen Ripley/Deno Moore) went out of their way to get me the deal I wanted. I am demanding and hard to please and they worked very ha My sales team (Stephen Ripley/Deno Moore) went out of their way to get me the deal I wanted. I am demanding and hard to please and they worked very hard to make me a customer. I am very pleased with the car purchased and the deal. Thanks guys!!! Will recommend you to friends! More

Friendly, Quick, Easy and Great Deal! I had the absolute best experience purchasing my new to me 2014 Chrysler 300 today! From my sales person, Jessica and her manager to Alex in Financing I had the absolute best experience purchasing my new to me 2014 Chrysler 300 today! From my sales person, Jessica and her manager to Alex in Financing; this group was top notch! I did a lot of research about my trade, credit/financing and vehicle options online before I went into the dealership, which always helps, but this was my first test drive and first time at RCJD and my entire visit and purchase took less than 2 hours with barely any 'negotiating.' I would highly recommend this dealership and this car! I love all the extras that come standard on the 300; this is truly a luxury car at a great price! More

Greedy We stopped in Richardson dodge on the way to another dealership to look at a new 2015 challenger. We decided we liked the car and would work out a dea We stopped in Richardson dodge on the way to another dealership to look at a new 2015 challenger. We decided we liked the car and would work out a deal. Head over to the finance department (a pre fab trailer) to talk with the Manager Matt. He seemed on the shady side, but I'm not one to judge a book by it's cover. They run all of our numbers and come back with an interest rate that was too high. We politely said "no", and then they tried to get us to "buy down our interest rate". We declined and decided to go to Bonham Dodge. I'm so glad we did. We were in and out of Bonham with a done deal in less than 2 hours. We spent about 5 hours at Richardson and got no where. We got a 3 percent less interest rate at bonham from the SAME bank Matt at richardson said was higher. Come to find out Richardson was also given the lower interest rate, but they add a few more percent on to it to make more of a profit. So not only did we save $4,500 on the car, we got more for our trade, AND got the interest rate offered from the bank without the greedy dealership adding to it for more profit. I'm thankful we were smart enough to see through their crap. They lost a sale due to greedyness. I'd recommend Bonham Chrysler Dodge any day. Ask for Dennis Stewart. He's actually a FULLTIME minster, but it doesn't pay his bills so he sells cars on the side. A VERY HONEST man!!! Will do business with Dennis again in a heartbeat! More

Good service Good service from Tera Mitchell she made sure that I was happy with my purchase and also give me a call after. In all it was good quality service Good service from Tera Mitchell she made sure that I was happy with my purchase and also give me a call after. In all it was good quality service More

Outstanding sales experience with Justin Gilstrap Justin Gilstrap was my representative and my experience was outstanding. Justin was very helpful and knowledgeable regarding the vehicles I considere Justin Gilstrap was my representative and my experience was outstanding. Justin was very helpful and knowledgeable regarding the vehicles I considered. He is professional at his job and I would not hesitate to recommend Justin and Richardson Chrysler Jeep Dodge to my family and friends. More

excellent I love richardson Chrysler jeep dodge. I have purchased two cars used cars from them. Everyone was pollite and down to business. The saleman or should I love richardson Chrysler jeep dodge. I have purchased two cars used cars from them. Everyone was pollite and down to business. The saleman or should I say sales women Tera Mitchell got me in and out as soon as I got there she told me exactly what I needed to get in the car I was looking at. And made it quick fast and simple. Im looking forward to purchasing my next vehicle from her very soon. Thank You Tera More

Justin Gilstrap Great Customer Service JUstin Gilstrap Did Fantastic!!!!!!!!!!!!!!!!!!!!!Love this Place! He went above and beyond to get me the deal i wanted.i have already went back to h JUstin Gilstrap Did Fantastic!!!!!!!!!!!!!!!!!!!!!Love this Place! He went above and beyond to get me the deal i wanted.i have already went back to him for advice on my daughter getting ready to graduates new car.. More

Great experience Everyone went out of their way to help us finalize the purchase of our Jeep. They even stayed late to make sure everything was done! Everyone went out of their way to help us finalize the purchase of our Jeep. They even stayed late to make sure everything was done! More