Richardson Chrysler Jeep Dodge

AVOID AT ALLLLL COSTS Called the day before to make an appointment for warranty work needed. Talked to Lester and set the appointment. When dropping the car off I went ove Called the day before to make an appointment for warranty work needed. Talked to Lester and set the appointment. When dropping the car off I went over the issues with Lester and he advised me he would call me later on with an update, and if they needed to keep the car overnight for warranty work, they would provide a car for me to drive covered by warranty. He called me early afternoon and told me they got all the parts ordered to fix everything except for the headlight issue because they are aftermarket HID lights. Then told me he would set up the rental and told me to go to enterprise at Arapaho and Custer and everything would be set up. I got to enterprise later on, and they wanted to charge $50 dollars on a credit card. Which I did not have, so it would have been $250 on my debit card. I called Lester and asked him why he didn't tell me this when I dropped it off or when he called, and he said he doesn't control what they do but all he can say is they are taking care of the warranty work. So I told him I would have to come pick up the car and bring it back next week. He advised me that it's probably all torn apart. I told him it either needs to get out back together or I need to speak to the service manager, to which he chuckled and said OK. I arrived about 15 minutes later, my vehicle was on the service drive. I stood and waited for someone to acknowledge my presencse standing in front of 2 other advisors and finally walked inside. Cashier did not have paperwork and had to call Lester. Then told me there was no paper work because the tech hadn't storied it out yet. I asked for something telling me what they did/found and was told it would be emailed to me. Have not received it yet. I got in my vehicle and noted the mileage seeing they had obviously not test driven the car because the mileage was .1 mile further than when I dropped it off. So when he told me they did an update for the rough shifting concern, they didn't verify that it existed nor verify that it was fixed. I then called in to speak to the service manager and the receptionist told me immediately that he was not available and offered to let me talk to someone else in service. I asked her how she knew so fast that he was unavailable, she told me that he's been in a meeting for a while. Also a lie because I saw the service manager in his office no more than 5 minutes prior. Asked for a direct number to service and she advised me there isn't one I would have to call her back. Wasted a day without my car, was lied to, laughed at, and was told something's were done which I have no proof of. I understand it is dodge and I don't expect to be treated like a high dollar customer, but common courtesy and honesty is expected. Update: 6-4-15 Spoke with the Service Manager Steve, and he apologized for all the troubles and miscommunication. Offered sympathy for the less than exceptional service I received and told me he would make it right. All the parts have been ordered. He has reserved me a loaner vehicle for next week when it is convenient for me to drop off. Update 6-11-15 Dropped vehicle off yesterday to have everything completed. Paper work is very vague on what was done with the "update." Does not mention what it was for. Did not even put on the RO my other two complaints: 1) the radio volume function. 2 ) Transmission hard shifting. Also if the update was for the transmission function, like they say, the vehicle again was not driven to duplicate or verify repair. Also A/C is still not functioning properly. A/C does not remain cold when coming to an idle. Again obviously this was not verified to be fixed. Very obvious issue. Completely dissatisfied. Would like a call from the GM to see how he plans on fixing my car. This will be the 3rd trip for the same issue and attempted repair. More

Great car buying experience Very friendly, fast, and efficient car buying experience. Would definitely recommend buying from here. Big Mac and Deno Moore were awesome and actuall Very friendly, fast, and efficient car buying experience. Would definitely recommend buying from here. Big Mac and Deno Moore were awesome and actually very fun to be around throughout the whole process. On top of the great service I got a great truck for a great price. More

Great Experience!!!!!!! Deno Moore in used cars did a superb job in helping our parents trade-in their old pickup truck and place them in a new pre-owned car that is much eas Deno Moore in used cars did a superb job in helping our parents trade-in their old pickup truck and place them in a new pre-owned car that is much easier for them to get in/out of. Thanks for making it a great experience! More

BEST DEALERSHIP EXPERIENCE EVER!! The entire Sales, Service and Parts team at Richardson Chrysler Jeep Dodge Ram represent this dealership with the utmost professionalism and respect i The entire Sales, Service and Parts team at Richardson Chrysler Jeep Dodge Ram represent this dealership with the utmost professionalism and respect in every aspect! All of my experiences with Richardson CJD have been nothing short of fantastic! I just purchased my sixth vehicle at this dealership, and once again, I couldn't be happier with the overall experience! Everyone from my salesman, to the new car manager, to finance managers were all honest, professional and empathetic to my needs and wants in order to structure the best deal possible. Ultimately, I drove away with another brand new truck that met all of my needs plus a whole bunch more that I didn't even ask for, all at less money than I anticipated paying! THANK YOU, Shack, Roger, Brian and Richardson Chrysler Jeep Dodge Ram team!! Keep raising the bar the way you do! Customer for life, - James M. More

sweet deal with sweet people included They were awesome. I came to them on a fluke after visiting several other dealers. The team was courteous and nonpushy. I knew what I wanted and the They were awesome. I came to them on a fluke after visiting several other dealers. The team was courteous and nonpushy. I knew what I wanted and they help to get it. Everything was pretty effortless. I haven't experience this before in the car buying process. My last car it was drama. They were personable and geninuely interested in getting u what u want/afford. I will be back in 5 yrs. I encourage you if u haven't to stop by and experience what I did. More

Terrible Experience...Stay Away This was the worst experience in attempting to purchase a car that I have ever had. Danny the individual who is over the used car inventory is dishon This was the worst experience in attempting to purchase a car that I have ever had. Danny the individual who is over the used car inventory is dishonest (and that's putting it mildly). Beware if you deal with this dealership because it is exactly like all the terrible experiences and stories that you have heard about regarding used cars. They are truly "Used Car Salesmen" and try to sell you junk and then try to hike the price up when you catch them. I found them to have no sense of being honest or square dealing. The owner or GM is no better as he thinks everyone is trying to get a deal and that they should be happy if they have their time and money wasted just to end up with said deal. This dealership fails to realize that not everyone is trying to get over on them and that they should not try to take advantage of people. Sometimes people just want to be fair and to be treated like a customer. This establishment seems to think that they are the only game in town and that they are doing you a favor by taking your money. I went in to purchase a car for my daughter and the car they had advertised as a automatic was...you guessed it...a manual. I said that I didn't want that vehicle but before I could leave they said they had an automatic of the same make that came in on trade. They tried to sell it to me for 4,000 dollars over the trade they gave the previous owner. How do I know, you ask? He was still there and I spoke to him. He disclosed that the car was a buyback (lemon) in CA which the dealership did not disclose immediately (they did later). He also told me that the check engine light was intermittently coming on and off. I was still interested in the car and I made the dealership a fair offer of $2000 above the trade in value that they gave the previous owner (that they [Danny] accepted) with the caveat that I wanted to have the car checked out by a 3rd party. I did and it cost me $119 just to find out that the car needed about $2000 of repairs. When I took it back to Danny to have a conversation about the issues. He didn't want to come off the price and simply wanted me to pay for parts and have them do the labor (which is nothing to them because the mechanics are employed by them). When I said "no" I was basically stuck to eat the $119. I then spoke with another manager who said that it was explicitly communicated that the car in question was not to be sold at all and he had no idea why the salesperson and Danny showed it to me. He also told me flat out that he was not going to refund my money (later he said he would). The whole experience was a "cluster" and I wasted 4 hours. I ultimately wanted to talk to the owner/GM Shannon Ashford and he seemed unconcerned about my experience and basically doubted that I was telling the truth about Danny's behavior, stating "Danny was here when I got here...Thats hard to believe.. not him". He also said that having a $1000 dollars knocked off the car was worth my bad experience and that should have made it worth my time. Then he asked me in a condescending manner did I understand like I was some idiot. At that point I knew that he didn't care at all. He thought I wanted something from him when all I wanted was for him to listen. I decided at that second that even though the price they were giving me was a good price after all the lies and deceit...I decided to walk away because I couldn't live with myself if had given those shady characters one red cent of my money (Never give your money to people who treat you poorly). I am a firm believer in that besides I have kids and how could I raise them or teach them this valuable virtue if I caved in!!!! Your dignity is more important than any amount of money!!! I am telling you that this establishment will take advantage of you or they will strip you of your self worth and dignity by treating you like dirt while working under the guise that they are doing you a favor....unbelievable!!!!. You should stay very very very far away from this dealership. I hate writing reviews but this place is so bad I had to warn people. Buy at your own risk and know whatever deal you think you're getting....you're NOT because they are ripping you off. I get that they want their margins to be high and make as much money as they can but these are certified rip off artists and Danny is the worst and on top of that he's the one in charge of the inventory (so he says) and he sets the price. Again, I can't be more clear when I say stay clear of this place. Wolves in Sheep clothing. More

Best car buying experience After going to several Dodge dealerships, my husband and I were able to get the help we needed at Richardson Dodge. The experience was awesome and all After going to several Dodge dealerships, my husband and I were able to get the help we needed at Richardson Dodge. The experience was awesome and all of our expectations were met. I will definitely buy my next vehicle here. Thanks for making our car buying experience great. Nicole More

Awesome sales team My sales team (Stephen Ripley/Deno Moore) went out of their way to get me the deal I wanted. I am demanding and hard to please and they worked very ha My sales team (Stephen Ripley/Deno Moore) went out of their way to get me the deal I wanted. I am demanding and hard to please and they worked very hard to make me a customer. I am very pleased with the car purchased and the deal. Thanks guys!!! Will recommend you to friends! More

Friendly, Quick, Easy and Great Deal! I had the absolute best experience purchasing my new to me 2014 Chrysler 300 today! From my sales person, Jessica and her manager to Alex in Financing I had the absolute best experience purchasing my new to me 2014 Chrysler 300 today! From my sales person, Jessica and her manager to Alex in Financing; this group was top notch! I did a lot of research about my trade, credit/financing and vehicle options online before I went into the dealership, which always helps, but this was my first test drive and first time at RCJD and my entire visit and purchase took less than 2 hours with barely any 'negotiating.' I would highly recommend this dealership and this car! I love all the extras that come standard on the 300; this is truly a luxury car at a great price! More

Greedy We stopped in Richardson dodge on the way to another dealership to look at a new 2015 challenger. We decided we liked the car and would work out a dea We stopped in Richardson dodge on the way to another dealership to look at a new 2015 challenger. We decided we liked the car and would work out a deal. Head over to the finance department (a pre fab trailer) to talk with the Manager Matt. He seemed on the shady side, but I'm not one to judge a book by it's cover. They run all of our numbers and come back with an interest rate that was too high. We politely said "no", and then they tried to get us to "buy down our interest rate". We declined and decided to go to Bonham Dodge. I'm so glad we did. We were in and out of Bonham with a done deal in less than 2 hours. We spent about 5 hours at Richardson and got no where. We got a 3 percent less interest rate at bonham from the SAME bank Matt at richardson said was higher. Come to find out Richardson was also given the lower interest rate, but they add a few more percent on to it to make more of a profit. So not only did we save $4,500 on the car, we got more for our trade, AND got the interest rate offered from the bank without the greedy dealership adding to it for more profit. I'm thankful we were smart enough to see through their crap. They lost a sale due to greedyness. I'd recommend Bonham Chrysler Dodge any day. Ask for Dennis Stewart. He's actually a FULLTIME minster, but it doesn't pay his bills so he sells cars on the side. A VERY HONEST man!!! Will do business with Dennis again in a heartbeat! More