Richardson Chrysler Jeep Dodge

Excelling service I was sold a vehicle by Steven Fields. He is one of the best car salesmen I have ever met. He is very sociable, knowledgeable, and generous. I got a g I was sold a vehicle by Steven Fields. He is one of the best car salesmen I have ever met. He is very sociable, knowledgeable, and generous. I got a great deal, and great interest rate. I was in and out within 2 hours, and I believe Steven is very honest and reliable. I can not recall the name of my finance associate, but I'm sure Steven would be able to retrieve the file. My finance associate was sociable and knowledgeable as well. Richardson Chrysler is an excelling company. The only thing that could have been better was if I was given the vehicle! More

When a deal isn't a deal I wouldn't buy here again. At first, I was happy with the sales process. The salesman seemed to be informative; and I even wrote positive reviews on I wouldn't buy here again. At first, I was happy with the sales process. The salesman seemed to be informative; and I even wrote positive reviews on multiple sites based on my immediate experience. Unfortunately, the dealership deceived me into signing a deal under the pretense that my financing was approved (it wasn't). Then they told me that it was conditiona (meaning that they had a contract from my side...but owned the car). Apparently, I was on the hook to buy the car if they decided that they wanted to sell me the car in the next 30 days. Essentially, they locked me into doing business with them without disclosing that the deal was not finalized. After talking to Max (Internet manager), I got the distinct impression that I was about to become the victim of YoYo financing. Max pretended not to know what Yoyo financing was and said that he would have the police out to pick up MY CAR that I signed the bill of sale upon! When I showed up at the dealership to confront Max, he wasn't there (allegedly). Shannon (The GM), did a good job of trying to smooth things over...and eventually the financing was complete. However, this should not have been an issue. If you sign a bill of sale --- you should own the car and any contingencies should be clearly spelled out to the buyer. To make matters worse, even after talking to Shannon; I was promised better communication from the dealership from that point forward. However, the Finance people would not return friendly calls or emails that I sent to them (simply asking for confirmation that they got the documents that I sent). It really makes you wonder what is going on when the head of the place tells a customer and the finance manager to keep good communication flowing and they can't spend ten seconds to say "got the documents"... particularly after multiple requests to do so. I'm also upset that when I was happy with Richardson that I was told that I would be receiving a survey and was asked to give "five stars"... however... when it became clear that I wasn't happy... no survey was sent to me. UPDATE: I saw that Richardson Jeep responded to my review. Here is what they did not respond to: Why didn't the Finance person get back to me after repeated attempts and being told by the GM to do so? Why wasn't Max Millender fired for trying to bully, intimidate and lie to a customer? Why didn't they ensure that I would get the chance to submit a review of their dealership to Chrysler? If someone at Richardson sees this, I'd like to have that survey. More

Overall Great Experience Aaron Montgomery is phenomal! If you visit this dealership, please request him. As a first time buyer I was initially hesitant about the car buying pr Aaron Montgomery is phenomal! If you visit this dealership, please request him. As a first time buyer I was initially hesitant about the car buying process. Aaron went above and beyond to not only meet my needs, but to assure that I left the dealership with a piece of mind. Highly recommend this dealership and Aaron. More

Great experience, smooth transition. Great experience from finding my car online to driving it home. All inquires and concerns were dealt with promptly by Richard Ford, which was well app Great experience from finding my car online to driving it home. All inquires and concerns were dealt with promptly by Richard Ford, which was well appreciated since we are not from the area. More

Don't bring your vehicle here. I don't write reviews often, but I felt this joke of a dealership needed one. How do you give zero stars?! Seriously, worst. Experience. Ever. I broug I don't write reviews often, but I felt this joke of a dealership needed one. How do you give zero stars?! Seriously, worst. Experience. Ever. I brought my truck in for my 10:30AM appointment and waited around until 3:30PM to get it back. What were they doing to my truck, you ask? Changing my oil and (supposedly) inspecting it. That's it. I asked multiple times what the status was and every time someone radioed into the garage and I got a "they're checking on it" OR "it'll just be a few more (hours) minutes." I finally found my service technician, Lester, who was sitting at his station browsing Facebook on his phone, and I asked where my truck was. He sent someone else to go get it (guess he was reading an interesting article) and I finally got my truck back, unwashed AND NOT INSPECTED, 20 minutes later. Seriously, complete and utter disregard for customer service here. Do not recommend!!!!!!!!! More

Avoid this place. dishonest. Left vehicle for service, next day was presented with recommended service work totaling over $3500.00! Many items on their list had just been complete Left vehicle for service, next day was presented with recommended service work totaling over $3500.00! Many items on their list had just been completed in the last several months! Their "report" stated that it "FAILED" all these items, when I questioned them further they claimed there was no record of any work having been done, even though it was done at another jeep dealership. Told them NO thanks. Ended up getting it repaired for less than $100.00 some where else. More

Replaced Good Battery $250 Un-necessary Service Dealer said battery had bad cell had to be replaced, $250 parts and service. I requested to keep my old battery (that's another story) and had indepen Dealer said battery had bad cell had to be replaced, $250 parts and service. I requested to keep my old battery (that's another story) and had independent service check battery (18 month old Interstate) and it was good. I charged and it is back in my car working great. Service Mgr will not make good on bad service saying their test was valid. No acceptance that it might have been a mistake and the proof is that that same battery, holds a charge and is back in the car. AVOID and if can't, get old parts and confirm that the part was actually bad to begin with. More

Satisfied customer I am thoroughly impressed with the staff and how they made every attempt to make my family and I comfortable. I found the exact Cherokee I wanted for I am thoroughly impressed with the staff and how they made every attempt to make my family and I comfortable. I found the exact Cherokee I wanted for a great price. Everything went smoothly and was quick and painless! Thank you to Duc, Murphy and Todd! More

Couldn't be happier!!! My salesperson Andy was so knowledgeable about each vehicle we viewed. On top of that, he made our car buying experience the best one yet! Even the ne My salesperson Andy was so knowledgeable about each vehicle we viewed. On top of that, he made our car buying experience the best one yet! Even the new car manager Roger was very kind and really listened to our wants and needs. My husband and I felt that thier outstanding effort to make us feel valued is something quite rare. We will most definitely buy more vehicles for here in the future. More