Richardson Chrysler Jeep Dodge

Professional and friendly people I got the car I wanted, I got a fair deal on my trade in, I always felt I was important as a customer to them. I met with several employees; Todd, Ste I got the car I wanted, I got a fair deal on my trade in, I always felt I was important as a customer to them. I met with several employees; Todd, Steve, Max and there was no mismatch in their messages or how they all dealt with me. I will be back when needed since they all gained my trust. More

Another Awesome Purchase! Wanting to move into a larger SUV, my internet and dealer visit search began. Thinking that the further outside of DFW I ventured, the more economical Wanting to move into a larger SUV, my internet and dealer visit search began. Thinking that the further outside of DFW I ventured, the more economical the Jeep Grand Cherokee would be, I was mistaken.. Simply stated, and exhausted, I returned to Richardson CJD and my previous salesman, Brian Collier specifically – because of his solid knowledge and clear understanding of where I was (honestly) budget-wise and what would and would not work for me. He and a gentleman name Duck (financing/ loan search) listened, understood and worked closely to get me the best/ workable monthly payment ideal for me and what I desire to drive. This is my 2nd purchase from Brian with RCJD which indeed, alone speaks volumes. And while this is it for the moment as I absolutely love my white Jeep Grand Cherokee Laredo with tan interior and its hint of luxury, I truly remain loyal to the Jeep brand and definitely this location. More

Awesome Sales Staff Both Justin and Todd made the buying experience wonderful.I had not planned on purchasing at the time. However, because of the efforts of these two, Both Justin and Todd made the buying experience wonderful.I had not planned on purchasing at the time. However, because of the efforts of these two, I found a great vehicle at a great deal. More

They will make it happen!!! Finally met a dealer that "WANTED to sell a car" and knew not to haggle over a couple dollars...They made it happen!!! The staff was helpful and knew Finally met a dealer that "WANTED to sell a car" and knew not to haggle over a couple dollars...They made it happen!!! The staff was helpful and knew that I was there to make a reasonable deal. They honored a "special" price I saw online from a previous month with no hassle. They even found me a better interest rate than my credit union was able to provide. My experience with Richardson Chrysler Jeep Dodge Ram was quick, painless and truly enjoyable. The folks there seem to really want to know how customer service should be. I would highly recommend buying a vehicle from this place. Ask for Steve Fields!!! ~~~~Proud owner of a Jeep Rubicon!!! More

Excelling service I was sold a vehicle by Steven Fields. He is one of the best car salesmen I have ever met. He is very sociable, knowledgeable, and generous. I got a g I was sold a vehicle by Steven Fields. He is one of the best car salesmen I have ever met. He is very sociable, knowledgeable, and generous. I got a great deal, and great interest rate. I was in and out within 2 hours, and I believe Steven is very honest and reliable. I can not recall the name of my finance associate, but I'm sure Steven would be able to retrieve the file. My finance associate was sociable and knowledgeable as well. Richardson Chrysler is an excelling company. The only thing that could have been better was if I was given the vehicle! More

When a deal isn't a deal I wouldn't buy here again. At first, I was happy with the sales process. The salesman seemed to be informative; and I even wrote positive reviews on I wouldn't buy here again. At first, I was happy with the sales process. The salesman seemed to be informative; and I even wrote positive reviews on multiple sites based on my immediate experience. Unfortunately, the dealership deceived me into signing a deal under the pretense that my financing was approved (it wasn't). Then they told me that it was conditiona (meaning that they had a contract from my side...but owned the car). Apparently, I was on the hook to buy the car if they decided that they wanted to sell me the car in the next 30 days. Essentially, they locked me into doing business with them without disclosing that the deal was not finalized. After talking to Max (Internet manager), I got the distinct impression that I was about to become the victim of YoYo financing. Max pretended not to know what Yoyo financing was and said that he would have the police out to pick up MY CAR that I signed the bill of sale upon! When I showed up at the dealership to confront Max, he wasn't there (allegedly). Shannon (The GM), did a good job of trying to smooth things over...and eventually the financing was complete. However, this should not have been an issue. If you sign a bill of sale --- you should own the car and any contingencies should be clearly spelled out to the buyer. To make matters worse, even after talking to Shannon; I was promised better communication from the dealership from that point forward. However, the Finance people would not return friendly calls or emails that I sent to them (simply asking for confirmation that they got the documents that I sent). It really makes you wonder what is going on when the head of the place tells a customer and the finance manager to keep good communication flowing and they can't spend ten seconds to say "got the documents"... particularly after multiple requests to do so. I'm also upset that when I was happy with Richardson that I was told that I would be receiving a survey and was asked to give "five stars"... however... when it became clear that I wasn't happy... no survey was sent to me. UPDATE: I saw that Richardson Jeep responded to my review. Here is what they did not respond to: Why didn't the Finance person get back to me after repeated attempts and being told by the GM to do so? Why wasn't Max Millender fired for trying to bully, intimidate and lie to a customer? Why didn't they ensure that I would get the chance to submit a review of their dealership to Chrysler? If someone at Richardson sees this, I'd like to have that survey. More

Overall Great Experience Aaron Montgomery is phenomal! If you visit this dealership, please request him. As a first time buyer I was initially hesitant about the car buying pr Aaron Montgomery is phenomal! If you visit this dealership, please request him. As a first time buyer I was initially hesitant about the car buying process. Aaron went above and beyond to not only meet my needs, but to assure that I left the dealership with a piece of mind. Highly recommend this dealership and Aaron. More

Great experience, smooth transition. Great experience from finding my car online to driving it home. All inquires and concerns were dealt with promptly by Richard Ford, which was well app Great experience from finding my car online to driving it home. All inquires and concerns were dealt with promptly by Richard Ford, which was well appreciated since we are not from the area. More

Don't bring your vehicle here. I don't write reviews often, but I felt this joke of a dealership needed one. How do you give zero stars?! Seriously, worst. Experience. Ever. I broug I don't write reviews often, but I felt this joke of a dealership needed one. How do you give zero stars?! Seriously, worst. Experience. Ever. I brought my truck in for my 10:30AM appointment and waited around until 3:30PM to get it back. What were they doing to my truck, you ask? Changing my oil and (supposedly) inspecting it. That's it. I asked multiple times what the status was and every time someone radioed into the garage and I got a "they're checking on it" OR "it'll just be a few more (hours) minutes." I finally found my service technician, Lester, who was sitting at his station browsing Facebook on his phone, and I asked where my truck was. He sent someone else to go get it (guess he was reading an interesting article) and I finally got my truck back, unwashed AND NOT INSPECTED, 20 minutes later. Seriously, complete and utter disregard for customer service here. Do not recommend!!!!!!!!! More