Richardson Chrysler Jeep Dodge

Awesome Greatest dealership ever. Our sales expirience was quick and easy no hassle didn't have to make extra trips, will certainly return. Tom and Todd were Greatest dealership ever. Our sales expirience was quick and easy no hassle didn't have to make extra trips, will certainly return. Tom and Todd were very helpful. More

Awesome people! Loved the way the treat you, almost like family, first time car buyer & the were very helpful got me exactly what I wanted. Overall awesome service! Loved the way the treat you, almost like family, first time car buyer & the were very helpful got me exactly what I wanted. Overall awesome service! More

Poor Experience I could not be further away from satisfied. Not only has this car driven poorly since I bought it, it has been into service already twice in four mont I could not be further away from satisfied. Not only has this car driven poorly since I bought it, it has been into service already twice in four months. The car itself looks good, but that is where it ends. It drives very sluggish, I can feel the gears slip in the transmission, which shakes the whole car, acceleration is delayed and sub par. I have already brought it in once because it was manufactured with a twisted seated belt, and the fabric or seat cushion material started coming away from the corner on the driver's side seat. My experience with service during this time was poor at best. Not only did I have to wait an hour for someone to acknowledge and help me, I had to watch them assist others that arrived after me during this time, and yes, I had an appointment. Today, the car, 4 months old, 6600 miles, just decided it wasn't going to start. So after I jumped it, the check engine light came on, and I could not shift out of 1st gear on my way into the dealership. And you want to know what the best part of all this is? On both visits to the service department, I am told they will need to check to see if these issues are covered by warranty! REALLY? The car is not even half a year old, has less than 10,000 miles on it, and this company needs to check if it is covered? REALLY? Then I am told that a rental may not be covered due to the nature of the issue? AGAIN? REALLY? They tell me Chrysler doesn't even cover car rentals! Every car at every dealer I have ever bought has covered this. That includes: Nissan, Volkswagen, Acura, Toyota, Mazda, Ford, Chevrolet, and GMC. This was never explained or mentioned to me during the car buying process or finance process. I would have never even considered buying a vehicle from this company or brand if that was the case. This is so far beyond ridiculous! It is no wonder I hardly ever see anything from this company on the street. I feel like an idiot who was taken advantage of and just cannot wait to get the xxxx out of this vehicle. So I am not completely satisfied. The only thing this has taught me is to never buy anything from this brand, company, or dealership again in my life, because if anything goes wrong, it may not be covered, and I probably won't get help at service, and probably wasn't even told about certain things that are and are not covered. I just wish I had my original vehicle back before I was stupid enough to do business and trade it in for this nightmare. I knew there was a reason I waited to fill out this survey. You all always try and rush buyers into this before the neglect and reality set in of how screwed they are from making this mistake. More

Great Customer Service She had such a great personality! Her customer service was over the top. She is a natural at what she does. Definitely coming back to her for my nex She had such a great personality! Her customer service was over the top. She is a natural at what she does. Definitely coming back to her for my next purchase. More

Hail damage but they work a good deal I "bought" a new renegate with hail demage that nobody notice it until we where ready to take the car. The car is still there, we have not taking it. I "bought" a new renegate with hail demage that nobody notice it until we where ready to take the car. The car is still there, we have not taking it. we spoke with "roger" the manager and he basicaly told me that since we signed a contract already that they will fix it and I have to buy it. im getting a brand new car that need to fix? Well, if Im paying for a brand new car I dont want a "fix" car. The sales manager was very, very rude, he didnt let me talk on the phone! If you have a problem then thats when you will see the other face of this dealership! Stay away from this dealership!!!! I am the same perso that wrote the last review before this whole thing happen!!! 10/10/16 After all this reviews posted I got a called from Steven.. He worked a good deal on a new car. I did not wanted to keep the damage car and he was happy to help me. I am glad I found someone that care for what the customer have to said. Thank you for taking the time to help me fix the issue I was having with one of you employees. More

World Class Customer Experience From the moment I walked in till the moment I left I was constantly being asked if I was ok, did I need anything. I got there after 3pm and never ima From the moment I walked in till the moment I left I was constantly being asked if I was ok, did I need anything. I got there after 3pm and never imagined driving out with a car that same day. Bryan Collier was very helpful, very patient (I test drive a few cars), if he was sick of me he never showed it. The finance guy was very helpful and knowledgeable. I will recommend this dealership to anyone I know that is looking for a car. More

Great people, great service Just bought a car from them. Sales and financial staff were very helpful. It made for a great experience. Great selection and must importantly, the on Just bought a car from them. Sales and financial staff were very helpful. It made for a great experience. Great selection and must importantly, the one my wife wanted. More