Richardson Chrysler Jeep Dodge

Runaround every time We bought two cars from this dealership on the same day, both with extended warranties. The warranties were sold as all inclusive, bumper to bumper c We bought two cars from this dealership on the same day, both with extended warranties. The warranties were sold as all inclusive, bumper to bumper coverage for 100k miles. The warranties were also supposed to include a free rental car if the dealership was going to keep your car for more than 30 minutes. Even an oil change at this dealership takes more than 30 minutes (in fact it averages about 4-6 hours for just an oil change). We have had no end of issues with these cars. One is a Dart and the other a Journey. The Dart has been especially troublesome. The main issue that I have with the service team is that they are perpetually 2-3 days "behind" and can't get to even diagnosing your car until you've let it sit in their parking lot for a few days. You can't schedule an appointment and come in to have your car diagnosed right then, no. You have to drop it off and then they give you this sob story about being understaffed and behind. This is a constant issue that I've had with them for YEARS and over the course of MANY service visits. They won't approve a rental until AFTER they've diagnosed your car. That means that you have to front the cost of the rental until they can finally get around to looking at the car that you SCHEDULED to be serviced. They are also either shady or untrained and will try to send you without a rental even if it's a factory safety recall that requires NO diagnosis at all. The fact is that it shouldn't be the customer that has to pay for the fact that they can't get their staffing problems straight and are constantly behind schedule. This dealership needs to resolve it's service issues and start honoring it's service appointment times with PROMPT service that embodies the spirit of the warranty agreements that they sell. They seem to have found a loophole in the warranty that they are exploiting so that they don't have to pay for rental cars. The other issue is that the warranty that they sold is only honored through THEIR service department unless you want to pay the $200 deductible fee to take it somewhere else. I actually had to do that once because they failed to diagnose and fix an issue 3 times in a row. I took it to another dealership and had it fixed correctly in less than a day, but it cost me $200. Bottom line, they are shady and try to avoid all costs at the expense of the customer. They struggle to properly diagnose issues. They are constantly late, understaffed and behind schedule. And they will ONLY work within the constraints of the warranty, so the warranty company dictates what they will and will not do to the car. They won't even TRY to diagnose an issue using basic common sense if the warranty company hasn't told them what to do next. More

Pleasurable, awesome😊 I had an awesome experience. I was looking to purchase a new vehicle and I found one online that caught my eye.. I went to a dealership in the Arling I had an awesome experience. I was looking to purchase a new vehicle and I found one online that caught my eye.. I went to a dealership in the Arlington/ fort worth area that had a semi good deal and drove good but the trade in wasnt sufficient .. Then, I went to my second stop which was Richardson Dodge Jeep Chrysler. As soon as i arrived on the lot i was greeted by a smiling Ms. Tera and she was a very hardworking young lady. She found the 392 hemi shaker scat pack on the lot that i wanted to see after much walking around and small talk. I, loved the car at first sight and knew it was the one i wanted. So, we went inside and met Mr. Roger which he's one of the sales managers. He was straight forward and had a let's get the deal done with no gimmicks or games. I've bought many cars, so i did my research before traveling to the lots and purchasing a subpar deal. . Mr. Roger worked hard to come to the best price and make sure i was satisfied. Mr. Brian also assisted in the deal by making the numbers and trade-in reach max value. Mr. Brian got me rebates that i didnt even know were on the table and made sure i got the car showroom floor ready. The financial manager Mr. William was also a great person at this awesome dealership. Mr. William made sure i understood even fine print on the contract and left no stones unturned. Normally when buying a car it's a tedious process and there are regrets after signing but i felt somewhat at ease. This dealership is truly a cut above the rest and I'll hopefully buy another from dodge jeep Chrysler Ram. More

Would not buy another MOPAR from anyone else! Went in to look at a new Ram listed on their website. Did not have any intentions of buying that day, I was selling my old truck to a friend and would Went in to look at a new Ram listed on their website. Did not have any intentions of buying that day, I was selling my old truck to a friend and would have to wait for the equity to be returned to me to use towards the new truck. They made it easy to work the deal at a price I wanted, beat my pre-approved rate of 2.7% by .25 of a percent. On top of that they were able to basically do an in and out deal on the old truck with my friend at a better rate than he was able to get through his CU. When I am in the market for a new MOPAR I will buy from Connor with no hesitation!a More

Brian Collier is the mam My sales man was just B.A. I told him what I need and he went to work. Did not have to do anything with the help of Alex Ortiz My buying experien My sales man was just B.A. I told him what I need and he went to work. Did not have to do anything with the help of Alex Ortiz My buying experience was great. Thank you Locos.. More

Efficient no hassle I purchased a vehicle at Richardson Dodge while in town from out of state. I worked with Sarah to find the vehicle I wanted and had my paperwork proc I purchased a vehicle at Richardson Dodge while in town from out of state. I worked with Sarah to find the vehicle I wanted and had my paperwork processed before I looked at the vehicle. When I arrived the vehicle was beautifully detailed and waiting for me to evaluate it via a test drive and independent inspection. When I decided to purchase, Tom and Alex were extremely efficient at processing my paperwork and getting me on my way. They were also were quick to follow up regarding any issues I may have had with the vehicle. My experience from beginning to end was no pressure, no hassle, efficient and personable. More

Awesome Greatest dealership ever. Our sales expirience was quick and easy no hassle didn't have to make extra trips, will certainly return. Tom and Todd were Greatest dealership ever. Our sales expirience was quick and easy no hassle didn't have to make extra trips, will certainly return. Tom and Todd were very helpful. More

Awesome people! Loved the way the treat you, almost like family, first time car buyer & the were very helpful got me exactly what I wanted. Overall awesome service! Loved the way the treat you, almost like family, first time car buyer & the were very helpful got me exactly what I wanted. Overall awesome service! More

Poor Experience I could not be further away from satisfied. Not only has this car driven poorly since I bought it, it has been into service already twice in four mont I could not be further away from satisfied. Not only has this car driven poorly since I bought it, it has been into service already twice in four months. The car itself looks good, but that is where it ends. It drives very sluggish, I can feel the gears slip in the transmission, which shakes the whole car, acceleration is delayed and sub par. I have already brought it in once because it was manufactured with a twisted seated belt, and the fabric or seat cushion material started coming away from the corner on the driver's side seat. My experience with service during this time was poor at best. Not only did I have to wait an hour for someone to acknowledge and help me, I had to watch them assist others that arrived after me during this time, and yes, I had an appointment. Today, the car, 4 months old, 6600 miles, just decided it wasn't going to start. So after I jumped it, the check engine light came on, and I could not shift out of 1st gear on my way into the dealership. And you want to know what the best part of all this is? On both visits to the service department, I am told they will need to check to see if these issues are covered by warranty! REALLY? The car is not even half a year old, has less than 10,000 miles on it, and this company needs to check if it is covered? REALLY? Then I am told that a rental may not be covered due to the nature of the issue? AGAIN? REALLY? They tell me Chrysler doesn't even cover car rentals! Every car at every dealer I have ever bought has covered this. That includes: Nissan, Volkswagen, Acura, Toyota, Mazda, Ford, Chevrolet, and GMC. This was never explained or mentioned to me during the car buying process or finance process. I would have never even considered buying a vehicle from this company or brand if that was the case. This is so far beyond ridiculous! It is no wonder I hardly ever see anything from this company on the street. I feel like an idiot who was taken advantage of and just cannot wait to get the xxxx out of this vehicle. So I am not completely satisfied. The only thing this has taught me is to never buy anything from this brand, company, or dealership again in my life, because if anything goes wrong, it may not be covered, and I probably won't get help at service, and probably wasn't even told about certain things that are and are not covered. I just wish I had my original vehicle back before I was stupid enough to do business and trade it in for this nightmare. I knew there was a reason I waited to fill out this survey. You all always try and rush buyers into this before the neglect and reality set in of how screwed they are from making this mistake. More