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Richardson Chrysler Jeep Dodge
Richardson, TX
240 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 240 reviews
November 10, 2017
BUY ELSEWHERE BUY ANYWHERE ELSE! I live in Houston, but drove to 3.5 hours to Richardson Jeep because they had the new Jeep Grand Cherokee color/package I was loo BUY ANYWHERE ELSE! I live in Houston, but drove to 3.5 hours to Richardson Jeep because they had the new Jeep Grand Cherokee color/package I was looking for. I drove my new Jeep straight home and parked it in my driveway. 1 day later, while driving down a residential street, the check engine light came on and the vehicle lost power. I took it to the nearest Jeep dealership where it remained for 35 days while they tried to figure out what was wrong with it. They told me they were in constant communication with Chrysler engineers to troubleshoot the problem, but got nowhere. Eventually, they decided to disassemble the entire front end and replace anything they thought might be the cause. After 35 days they gave the vehicle back and told me it was fixed. The next day, the check engine light came on again. I took it back to the same dealership where they kept it another 5 days. Immediately after the vehicle first broke (2 days after I bought it), I called Richardson Jeep. They refused to take the vehicle back. I continued calling them several times a week while the vehicle was being repaired asking for their help, but was offered none. One of their managers did offer to pay for my rental car, but they never followed through with it. I ended up paying about $1200 for a rental car. To date, I've received no reimbursement for the rental car, the 3 days I had to take off work to handle the repairs, or the ridiculous inconvenience of the entire incident. This is the 4th Jeep that I've bought, but I will never buy another. Just as importantly, I will never buy any vehicle from a Richardson dealership ever again. I bought a brand new vehicle from them that broke a day later and they provided next to zero assistance. They don't stand behind their vehicles and they will abandon you the second you pay them. BUY ELSEWHERE! More
by Matt M
Employees Worked With
Multiple
October 27, 2017
Outstanding Sales Service / Colleen Clark This past Saturday I stopped by Richardson Chrysler Jeep Dodge to test drive a Jeep Wrangler. I currently drive a Ram 2500 and have for the past 12 ye This past Saturday I stopped by Richardson Chrysler Jeep Dodge to test drive a Jeep Wrangler. I currently drive a Ram 2500 and have for the past 12 years. While I was driving by the Jeep’s with my window down the nice lady says sir can I assist you? I stopped and and Colleen Clark introduced herself and I pointed to the Jeep that caught my eye and she said would you like to drive it. It was a beautiful day and I said why not. Colleen took down some info and got the key and we went for a fun enjoyable ride! Colleen took the time to just find out what my interest was about the Jeep she was zero pressure and was very informative. She made it a very pleasant experience. When we were done she followed up with the typical questions again zero pressure. I told her I would have to sleep on it. Later that evening Colleen followed up with an nice text message and a day or two later with a phone call / voice mail. I called back and said when I decide that I would come back and ask for her. If you are reading this review please give Colleen a chance to earn your business. Thank you Colleen. More
by tobyharmon
Employees Worked With
I only worked with. Coleen Clark. I do not know who Nikki Van Doran is.
October 27, 2017
Buyer Beware---Pay attention! Great sales experience with Daniel but it quickly went south when I got turned over to the finance department. Very shady business practice that is l Great sales experience with Daniel but it quickly went south when I got turned over to the finance department. Very shady business practice that is likely the norm for them.........miraculously added on a service I still don't fully understand what it even is, while my payment didn't change. In other words, I was approved at a lower rate, of which they did not offer to me and lowered their overwrite to fit in an additional sale of a product that I didn't request. Very disappointing, but again, likely standard. Arrange your own financing prior to visiting a dealership...........lesson learned. I hope the additional $450 sale of "paint and seat sealing" for them was worth it. More
by TTU4LIFE
Employees Worked With
Daniel
October 07, 2017
Awesome experience! Very easy to deal with. I had an awesome experience today. I found the Jeep I wanted online made a quick inquiry, was immediately contacted and made a fast appointment. After I had an awesome experience today. I found the Jeep I wanted online made a quick inquiry, was immediately contacted and made a fast appointment. After a test drive and s few signatures I was out the door. Great experience. More
by CassieK
Employees Worked With
James
October 06, 2017
Great sales Great service. Shack was extremely helpful, very professional. Knew exactly what I was looking for, and was very friendly in the process. Highly recom Great service. Shack was extremely helpful, very professional. Knew exactly what I was looking for, and was very friendly in the process. Highly recommend this dealership. More
by Richardson2011
Employees Worked With
Shack
October 06, 2017
Excellent Service Richardson Chrysler went above and beyond to make this a pleasant experience and I couldn’t be happier with their exceptional service. Will come here Richardson Chrysler went above and beyond to make this a pleasant experience and I couldn’t be happier with their exceptional service. Will come here for all my vehicle needs More
by Wylie-ram
Employees Worked With
Jason King
October 06, 2017
Great.... Job well done... Up front & honest with customers Tera Mitchell Stegall is a Great Sales woman.. She get straight to the point... In and out...Great work. I would most definitely recommend her & the d Tera Mitchell Stegall is a Great Sales woman.. She get straight to the point... In and out...Great work. I would most definitely recommend her & the dealership to others. More
by DavisF
Employees Worked With
Tera Mitchell Stegall
October 04, 2017
Family feeling In 2013, looking to swap my Honda CR-V and eager to test a Jeep Wrangler as a new Jeep dealership was going to open few blocks from home but, upon del In 2013, looking to swap my Honda CR-V and eager to test a Jeep Wrangler as a new Jeep dealership was going to open few blocks from home but, upon delaying the opening date, I went to visit RCJDR on my last day working in Richardson and they immediately made me part of a family that it seems to last forever. At that time Shack (the account executive) and team no only made possible to let me go driving a brand new 2014 Jeep Grand Cherokee Limited (yes 2014 and it was June 2013) but also I was amazed to swap my Honda Accord for my dream car at the same time, a 2 doors brand new 2013 Jeep Wrangler. As of now I have driven 4 cars out of the dealer (GC Limited, Wrangler, 2 GC Overland) and my brother Shack is currently working to make 2 more wishes come true, a 2017 RAM Eco-diesel and later the redesigned Wrangler... I can't wait!. More
by RCJDR
Employees Worked With
Shack
September 28, 2017
Fantastic Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!+Fantastic.wonderful.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! VERY helpful.thoughfull.considerate. caring.good SERVICE time. Excellentalways kept me updated at all times.I trusted the entire staff.My hope wish came true. More
by Marsha L
Employees Worked With
KING,JASON
September 23, 2017
Car repair My experience with Richardson Chrysler Jeep Dodge Ram was incredible. From the moment I walked in I was greeted with excellent hospitality by Jason Ki My experience with Richardson Chrysler Jeep Dodge Ram was incredible. From the moment I walked in I was greeted with excellent hospitality by Jason King a service advisor at this location. He kept in constant contact with me throughout the entire process of getting my vehicle repaired keeping me updated with what was going on. I would definitely recommend this service center to all my family and friends in the future. Thank you again Jason for the great experience. More
by Chrisume
Employees Worked With
Jason King
