Richardson Chrysler Jeep Dodge

Fake online prices I was called by CDJR Richardson after checking prices on a new Pacifica limited through Truecar. The initial phone call was good and they sent a foll I was called by CDJR Richardson after checking prices on a new Pacifica limited through Truecar. The initial phone call was good and they sent a follow-up price email that matched what they told me over the phone that was good enough for us to drop everything and go see the car. The salesman I spoke to on the phone (Matt?) was unavailable so after a short wait we wear shown the car by another salesman who was a little on the short/rude side. He asked us the price that we were quoted and I had me forward him the email. At this point I told him we would NOT be asking for any more discount than what was emailed. We set-up an appointment on the following weekend to evaluate the trade-in vehicle. We received two offers on the trade-in on the same say. Richardson Chrysler offered more than $1,500 less on the trade-in than the next best offer. WORSE, the price of the Pacifica has increased by more than $4,000 because there was a mistake where the discount offered was on the wrong MSRP. They gave us a sticker price that did not match the sticker we were able to download on the VIN from Chrysler's website. They showed us an invoice for the car that had duplicated charges on it. In trying to close the deal they claimed to offer an additional discount but removed another discount for the exact same amount. Finally, they tried to add $1,095 in destination fees on top of the MSRP sticker price and other dealer adds even though destination fees are included as a line item on the sticker. They also withheld the rebates we already knew about and told us they would charge us MORE to use our Chrysler supplier discount (Employee Discount). We did not purchase from them on that day. Our previous lease provider has a relationship with this dealer and tried to convince to lease the same VIN through them and gave us the true invoice amount proving that the invoice and sticker we were shown were doctored. We noticed that the quote we originally received was the same to the dollar as a competing dealer. We called the other dealer and were offered an itemized sheet for the car greater than we could've imagined. 1% below their invoice (which was lower than Richardson Chrysler's for a car with more features) and then they gave us $2,000 in rebates AND 0% financing free Tint, and transfered the car 250 miles to get it from another city. All this with no dealer adds, and no pressure on GAP or Service Contracts which I declined. They also gave even more on our trade-in! Do not do business with CDJR Richardson when Meador is in the same metroplex. CDJR Richardson is still sending out the "erroneous" offer on this Pacifica. More

Awful Everyone who works here lacks any sense of customer service. I should've looked at the reviews online. Sleezy, overpriced, lying dealership. Don't was Everyone who works here lacks any sense of customer service. I should've looked at the reviews online. Sleezy, overpriced, lying dealership. Don't waste your time. More

Great deal Great price on a great used car. Juan and Al worked with us to get us closer to a price we were happy with. We felt like we made a great deal. Great price on a great used car. Juan and Al worked with us to get us closer to a price we were happy with. We felt like we made a great deal. More

Happy young man My son called in and spoke to Fred. He had tried to get a car for a couple of weeks and other dealerships weren't interested in helping him since he's My son called in and spoke to Fred. He had tried to get a car for a couple of weeks and other dealerships weren't interested in helping him since he's young with little to no credit. Fred didn't see all that but had him go in, test drive the car and begin the process. My son had an ace in the hole with me as a co-signer. Because Fred didn't see him as a dollar sign but treated him with respect, we gave them our business. The staff here is great! More

Easy easy easy Visited the dealer website for pricing, called and spoke to a sales associate who sent me the details on the vehicle that I wanted, turned out that I Visited the dealer website for pricing, called and spoke to a sales associate who sent me the details on the vehicle that I wanted, turned out that I wanted extra features than the vehicle listed. Sales team assisted in finding similar vehicles that matched what I wanted. Went to dealership, test drove the truck, and was instantly able to start the paperwork. Painless process from start to finish. More

Satisfied Great Customer Service in a timely manner and they make sure you get what you came for while making sure They keep you comfortable while you wait Great Customer Service in a timely manner and they make sure you get what you came for while making sure They keep you comfortable while you wait More

Awesome Place to shop Can not say enough on how professional Jamaal Alexander was being transparent and providing information to my girlfriend on her car purchase. Real goo Can not say enough on how professional Jamaal Alexander was being transparent and providing information to my girlfriend on her car purchase. Real good people to work with. More

Super Star Brian C is the greatest, easy and fun to deal with! HE has all the knowledge to make the process painless. Love my new Jeep Brian C is the greatest, easy and fun to deal with! HE has all the knowledge to make the process painless. Love my new Jeep More

Great experience! Dealership made us feel comfortable from the time we walked up the steps until we drove off of the lot with our new Jeep! They have the customer cent Dealership made us feel comfortable from the time we walked up the steps until we drove off of the lot with our new Jeep! They have the customer centric business mindset that I enjoy working with. I definitely recommend this dealership. Ask for Jamaal! More

Wrong service Customers have to check with others dealers for the appropriate service! I spend more than 5 hours waiting for a wrong service! So now I have to look Customers have to check with others dealers for the appropriate service! I spend more than 5 hours waiting for a wrong service! So now I have to look for another Dodge service center More