Richardson Chrysler Jeep Dodge

Beware. These people have no integrity. They scammed me out of $514.14 on a new car purchase. They gave me the price and sales tax amount in writing so th These people have no integrity. They scammed me out of $514.14 on a new car purchase. They gave me the price and sales tax amount in writing so there was no misunderstanding. I made a deposit. They said bring cashiers check for balance. I came from out of state with check. They increased price of car by $514.14 and decreased sales tax by same amount. I didn’t notice it and gave them the check. Of course I had to pay the extra 500 at the dmv. When confronted the sales person said they did nothing wrong because the total was the same as the original quoted total. By that reasoning they could have stolen all of my sales tax. Being from out of state my dmv just charged my for the shortage in the amount of sales tax the dealer charged me. It is a clever trick they use on out of state customers. The general manager will not talk to me. He is the father of the salesman and has apparently taught his son all the tricks of the car business. Stay away from these people. They all nice and friendly while they scam you. I guess I should be happy they didn’t steal more from me. I think they steal just the right amount so that they can stonewall you and you will eventually give up and just write a bad review. Then the manager responds and says he is sorry for the bad experience and we should discuss it. But he will not take your call. I have bought many cars in my life but never had a bad experience like this. More

Omar was relentless in giving up on my deal as I did not have great credit! But he did not give up and got me approved! He showed me everything about the Jeep I wanted, even what the 7 slotted grill means f have great credit! But he did not give up and got me approved! He showed me everything about the Jeep I wanted, even what the 7 slotted grill means for the military! That was pretty cool. I never knew that! Got my first duck from him too! IYKYK More

We had a great existence purchasing a used Jeep Wrangler 4xe from Richardson CJD. Iyad, our salesperson, was professional and did a great job the entire purchase. We will buy from them again,, and I encoura 4xe from Richardson CJD. Iyad, our salesperson, was professional and did a great job the entire purchase. We will buy from them again,, and I encourage you to see then FIRST when you are looking for a new/used vehicle. More

15 minutes ago New Buyer beware. If you're looking for a Chrysler product, buy it anywhere else, but Richardson, Chrysler, Jeep and Dodge ram in Richardson Texas. Because these peopl If you're looking for a Chrysler product, buy it anywhere else, but Richardson, Chrysler, Jeep and Dodge ram in Richardson Texas. Because these people have no integrity whatsoever. They lie and abuse the trust of their customers. The general manager's son Dylan Easton is one of the biggest lying pieces of human waste that you could ever run across. Truth be known he's just like his daddy because the nut never falls far from the tree. Bought my wife a 2023 Dodge Challenger RT and paid cash. Gave these charlatans a $40,000 cashiers check. There were a few things they were supposed to attend to so I took the car to them. They had the car over a week and lying Dylan Easton told me it was all fixed and looked great. When they delivered the car to my home what lying Dylan said was fixed and looked great hadn't even been touched. To top it off the week they had the car they ran the toll tag up $38 evidently out running around burning my wife's gas and toll tag account. Then there was an issue with the car running rough. They said they'd found no problem with it. So I took it to a dealership here in Grapevine Texas. They put in on diagnostics and found a misfire and discovered it needed a new camshaft a $6000 fix. Beware of Richardson Chrysler Dodge Jeep Ram in Richardson Texas. Unscrupulous liars ripoff artists and low grade management. If you trust these people you're making a huge mistake More

Don't use this dealership. They are not honest. Made an appointment to bring in my 2022 Wagoneer (also a very troubled model) at 7:30am on a Tuesday morning. Principal work nee They are not honest. Made an appointment to bring in my 2022 Wagoneer (also a very troubled model) at 7:30am on a Tuesday morning. Principal work needed was an oil change and the rear tailgate would not auto-shut. Never received an update call over the three days so I called three times myself, each time being told it was with a technician. Finally realized they were lying to me and I went and picked up the car on Thursday afternoon. The invoice says "not enough time to address the concern". Do not bring your car to this dealership and don't buy one of these over-priced Wagoneers. More

Christina was awesome. We went there yesterday and today to get the oil changed in both of our vehicles We went there yesterday and today to get the oil changed in both of our vehicles More

Christina is an awesome service tech. She doesn’t push us into anything we don’t need. We always make sure we get her. Thank you Christina. She doesn’t push us into anything we don’t need. We always make sure we get her. Thank you Christina. More

Stay away unless you want to buy a broken car and get no help from anyone after the sale. To start, the preowned manager Alex will lie to get you in, or he truly doesn’t know what he’s doing. Bought a Certi help from anyone after the sale. To start, the preowned manager Alex will lie to get you in, or he truly doesn’t know what he’s doing. Bought a Certified Jeep Grand Cherokee and shortly after found out motor mounts needed to be replaced and oil change was not done. I have texts from the sales person saying was done and no issues. Spare tire tools were not the right set so had to pay $300 for a tow since I couldn’t put my spare on. Told the sales guy he said sorry it’s used and have to buy right see if I want one. They owe me a second key and make it extremely difficult to get. Only time can do it is Tuesday at 2-3 in the afternoon. Working a normal job and hours makes that difficult. They won’t let you do it at another Jeep store bc they want to use 3rd party to cut costs. Wonder what else they do to cut costs when recon pre owned cars. Trade they try to get you, got $2000 more at Carmax. I’d highly recommend going to Carmax and not trading in and honestly just go to any other Jeep store than here. When my plates came in the refused to mail them to me. Sent a note to the DMV making them aware of the stores tactics. Reached out the GM via call and email, nothing back lol but doesn’t surprise me after this terrible experience. Sales guy I won’t mention bc he’s new and doing what his managers say. Advice to sales guy, find a better run store. You’ll make more and have better customers that come back and send referrals. This place is a one sale burn you store. Hope this can help save someone else down the road. Just find another Jeep dealer. This message also going to Jeep corporate and BBB. More

We purchased a brand new Jeep Gladiator Rubicon around 8/2023. We were told we had free oil changes and tire rotations for 3 years. Well everything was going well until this month, 1/2025. We live in sher 8/2023. We were told we had free oil changes and tire rotations for 3 years. Well everything was going well until this month, 1/2025. We live in sherman Texas and take our truck to freedom dodge in sherman rather than going to Richardson for our oil changes and tire rotations. As usual i took the truck in and dropped it off for service. Received a call from the service department saying that we used our last “free oil change last time we took it in.” I told the girl at the desk that was incorrect, we were promised free oil changes and tire rotations for 3 years. So she said she would check with Richardson for those details. An hour later still no call back from the Richardson dealership, so i just took my truck and went home. I called the Richardson dealership and spoke with the service department and was told “no you don’t have that package since the jeep wave expired.” Well knowing what i was told when i purchased the truck and that dealerships would never lie. I called them 1/13/25 and was transferred to the GM of the dealership. I left a message around 0930 and still hadn’t heard back from him by 1700. So i called him again, and left another message requesting a call back. Still haven’t heard back from him. So apparently this dealership does lie and then they avoid returning calls. I don’t believe i will use them in the future. This was our second gladiator to buy from them, and probably our last. More

Amazing customer service I’m extremely impressed with the quality of work this dealership has to offer quality of work this dealership has to offer More