Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Richardson Buick GMC Cadillac

Midland, MI

4.6
159 Reviews
Call Dealership (989) 374-7000

2400 N Saginaw Road

Midland, MI

48640

Directions

By Type

159 Reviews of Richardson Buick GMC Cadillac

November 25, 2023

I noticed an oil smell a day or two after service, so I decided to check the oil level. It was overfill yet again. This is the 6th time in the last 10 oil changes that it has been overfilled. I have made t More

by Fishongetthenet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greggory Schramm is on the paperwork.
Report | Print
Nov 25, 2023 -

Richardson Buick GMC Cadillac responded

Fishongetthenet, My name is Aaron Erway, I am the General Manager at Betten Baker. Thank you for sharing your experience. On behalf of the dealership, I am sorry about this. I'd like to opportunity to speak with you, please call me at (989) 631-1444. 10 oil changes could take up to 3 or more years and to fill overfill your oil 60% of the time just does not seem right. That being said, anything is possible and I'd like to speak with you and make this right. Please contact me at your earliest convenience.

November 24, 2023

Fast For an oil change not much more to be said Appointment made on line. Received email that someone would be in touch. No response. Called several days later to confirm. Gentleman said it was in More

by JMBILLINGSLEY
Recommend Dealer
Yes
Employees Worked With
Don't know, visit was for oil change
Report | Print
Nov 30, 2023 -

Richardson Buick GMC Cadillac responded

Hello, we are concerned to hear about this experience and will ensure it is brought to the attention of management. Thank you.

November 21, 2023

Our transaction with our dealer went smoothly and answered all our questions regarding buying my vehicle. More

by MYLIN1951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Anzalone, Nick Wyman
Report | Print
Nov 29, 2023 -

Richardson Buick GMC Cadillac responded

Hello! Thank you for this feedback! We are so glad the transaction was smooth and informative! We hope you enjoy your new ride!

November 21, 2023

The service was great and the people were so courteous it was so nice to have such customer friendly staff. More

by ButzinJ
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson, Dawn Johnson
Report | Print
Nov 29, 2023 -

Richardson Buick GMC Cadillac responded

We love to hear the staff was so friendly! Thank you for taking the time to rate and review us!

November 18, 2023

Fast, courteous, friendly and informative They took care of my vehicle needs in record time. Christian was extremely helpful and courteous More

by naboos2000
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn, Christian Pangborn
Report | Print
Nov 29, 2023 -

Richardson Buick GMC Cadillac responded

We are so happy to hear the service was fast, courteous, friendly, and informative! We are glad Christian was so great! Thank you for this feedback!

November 16, 2023

I received fast, complete service with a thoroughly professional, knowledgeable, and pleasant service representative! Thank you! More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn
Report | Print
Nov 21, 2023 -

Richardson Buick GMC Cadillac responded

Lisa, we are so happy to hear the service representative was professional, knowledgeable, and pleasant! We appreciate the feedback and look forward to working with you again in the future!

November 11, 2023

I had thought I had a 10:15a appointment but it was actually a9:00a appointment but Christian got me in & took care of my car More

by Nstuart27
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn, Christian Pangborn
Report | Print
Nov 14, 2023 -

Richardson Buick GMC Cadillac responded

We are happy to help! Thank you for sharing this review with us!

November 10, 2023

Dawn has always been so helpful. She’s also very personable and knowledgeable about her job. More

by Bdhagler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
Report | Print
Nov 14, 2023 -

Richardson Buick GMC Cadillac responded

We are so happy to hear your experience with Dawn was so great! Thank you for sharing this review with us!

November 08, 2023

Quick and easy. Prompt service, nice customer lounge. Professional and congenial. I will be back. More

by Footballrefmbt
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn, Christian Pangborn
Report | Print
Nov 14, 2023 -

Richardson Buick GMC Cadillac responded

Thank you for this feedback! We're looking forward to working with you again!

November 07, 2023

I hate the fact I cannot switch the television in the customer lounge room! The service people are courteous . Car goes in for service in a timely fashion. More

by crazywanda1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Pangborn
Report | Print
1
2
3
...
16