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Richardson Buick GMC Cadillac

Midland, MI

4.6
158 Reviews

2400 N Saginaw Road

Midland, MI

48640

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158 Reviews of Richardson Buick GMC Cadillac

July 22, 2023

Loved working with Parker. He is very knowledgeable and super helpful. I would recommend Parker and Bitten Baker More

by Rickhumphrey57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Murphy, Parker Anzalone
Jul 24, 2023 -

Richardson Buick GMC Cadillac responded

We appreciate your review and recommendation, Rick! Thank you!

July 20, 2023

I’m always greeted with a smiling face, offered something to drink. My wait for a oil change is never too long and employees there are very nice! More

by paula.mapes63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn Johnson
Jul 21, 2023 -

Richardson Buick GMC Cadillac responded

Thank you for your review and feedback, Paula! We can't wait to have you back!

July 20, 2023

Employees are always very professional and helpful. That is why I return there! Thank you for great service More

by PMVRALKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherry in Service
Jul 21, 2023 -

Richardson Buick GMC Cadillac responded

We look forward to having you return again! Thank you for your review!

July 19, 2023

I was able to get service on my vehicle right away. I am very satisfied with the way I was treated as I waited for my vehicle. I was treated as a valued customer. More

by FEMA5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department.
Jul 21, 2023 -

Richardson Buick GMC Cadillac responded

This is great to hear because you ARE valued! Thank you for sharing your review!

July 17, 2023

They gave me a great price on my trade-in, had all my paperwork ready to go when I arrived, and made the transaction as efficient as possible. More

by KH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Smith, John Murphy
Jul 17, 2023 -

Richardson Buick GMC Cadillac responded

This is what we aim for! Thank you for sharing this review with us!

July 15, 2023

Handy courteous helpful for whatever your car needs pleasant to deal with clean building lots of parking and this is a stupid part of a rating for a good dealership More

by Tooldtocare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn, service writer
Jul 17, 2023 -

Richardson Buick GMC Cadillac responded

Thank you for your review - we appreciate the time it takes to fill out!

July 15, 2023

Dawn in excellent however, the service tech that does the oil changes needs to be a lot more cautious with his Orly gloves. There were fingerprints and oil smudges all over the dash of the vehicle. When it w More

by osowskibob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dawn I service was excellent!
Jul 17, 2023 -

Richardson Buick GMC Cadillac responded

Thank you for bringing your concerns to our attention - we will ensure they are shared with the management team to be addressed. We are glad to hear, however, that Dawn was able to take great care of you. Thank you for your review!

July 14, 2023

Very nice clean no wait and the staff very professional and friendly. Waiting room very clean and coffee and water is very nice! More

by 5419LMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealing with the service dept
Jul 14, 2023 -

Richardson Buick GMC Cadillac responded

We appreciate you sharing this kind review with us - if there is anything we can do to improve your experience moving forward, please feel free to reach out!

July 14, 2023

I noticed that your oil change/inspection/tire rotation was the same price as other GM dealerships at $79 dollars. Without a discount coupon I will be seeking other ways to service this vehicle! More

by WHALL34194
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mesha Mortensen
Jul 14, 2023 -

Richardson Buick GMC Cadillac responded

Thank you for your feedback - if you're interested, we regularly post service coupons on our website and would love for you to check them out!

July 14, 2023

Dawn was the best service writer ever. Very customer focused and easy to work with. More

by TECASHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn in service
Jul 17, 2023 -

Richardson Buick GMC Cadillac responded

Thank you for sharing this review - we think Dawn is pretty great too, and we're glad to hear she was able to take care of you!

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