Renton Chrysler Dodge Jeep Ram

Adrian helped us purchase our 2012 Jeep Liberty. Overall, he was friendly, patient and helpful. I could tell he was relatively new to Jeep products (he referred to the SkySlider feature as something else), b he was friendly, patient and helpful. I could tell he was relatively new to Jeep products (he referred to the SkySlider feature as something else), but he didn't pretend to know things that he didn't; when we asked something, he would take the time to make sure he had the right answer for us instead of giving us a "oh sure!" kind of answer. He was not overly pushy or aggressive, which went a long way for us. When we made a comment like "we don't care what the monthly payment is until we determine the price of the car itself", he listened, accepted that and transitioned to the next stage of the transaction. And I guess that's what it comes down to: when we said something, he listened to what we said and respected it. When we stated features or options we were strong on getting, he would ask confirming questions like "would you consider this color if I could give you a better price" or "would you consider this option if you could have the car today", but he never tried to continue or hard sell us on something we had already ruled out and never tried to tell us what we did or didn't want. We came and left the lot three times over two weeks in our search and Adrian made us feel welcome to browse without a lot of pressure on "what can I get you to drive off the lot TODAY!" When we were ready to leave the lot in our earlier visits, there was no uncomfortable pressure to stay and deal. The only calls we received from Adrian between visits were when he had a line on a vehicle that exactly fit within the parameters we left with him. He was patient and generous with his time, and definitely earned our recommendation and repeat business when we are again ready for a car. More

Lorenzo deserves a round of applause. He had worked a very long day when we came in at the very end of the day. He gave me a price on the phone and everything was exactly how he promised! Totally honesty very long day when we came in at the very end of the day. He gave me a price on the phone and everything was exactly how he promised! Totally honesty and complete efficiency and no-nonsense sales. And now I have the best car of my life at the best price I've ever experienced. My family wants to give Lorenzo and big and grateful "THANK YOU"!!! I would send all of my friends and family to work with Lorenzo because they will get courteousy, honesty, efficiency, and great attention to detail. In short, they will be treated very well Sincerely, Lydia Nor-Happy in a My Jeep! More

I went into Lithia very late on a Saturday evening, about 45 minutes before they were due to close and Jason and Al could not be more than gracious. They were friendly, knowledgeable and were able to help 45 minutes before they were due to close and Jason and Al could not be more than gracious. They were friendly, knowledgeable and were able to help me out immensly. They did everything they could to help me out and when I came back the following Saturday to make the purchase, they helped me out in getting me through the purchase, even with my own hassles. Thoroughly recommend them! More

Hector was friendly and helpful, even with the inclement weather raining during the visit. He was patient and answered all of my questions that I had for him. weather raining during the visit. He was patient and answered all of my questions that I had for him. More

I used to think this dealership was mediocre at best mainly which is very unfortunate because I bought my car for an "x" amount of dollars there a few years ago. This visit changed my view. I brought mainly which is very unfortunate because I bought my car for an "x" amount of dollars there a few years ago. This visit changed my view. I brought my car in last Monday, May 21, 2012 around 11:30AM or so for an oil change and when I walked in, I was for the first time ever greeted by an employee of Caucasian decent dressed in a white dress shirt and black slacks and he told me he'll be with me in a min. After the wait (which wasn't long at all) he said, "Come on down, Sir." I smiled and told him I need an oil change. He looked up my info but struggled a bit. Turns out he was a new employee and that day was his first day so he was still getting used to the computer system. Then he asked for help and this woman (don't remember her name)well-dressed smiled said, "Welcome to Lithia, Sir" we'll find your info in just a second. She helped the "new guy" (don't know his name) and they found my info. He put the service tag on my rear-view mirror and said it would be about 30-45mins. I said no problem and played on my iPhone (go figure, eh?). Fifteen minutes later, a guy in black polo shirt named Jayme Mayfield came up to me and told me while they checked my tire pressure (Didn't know they even did that) and he said my front right tire has a nail in it. I was shocked and told him that explains why I've been inflating my tire about once a week. Worried about the cost, he said his crew will fix the flat free of charge and make sure all my tires are properly inflated. I told him thank you very much. He smiled and said, "No problem." I was reading a magazine and this other woman walked by to get something to drink and she saw me and she said, "Hello, Sir. How is your day going?" I smiled and told her just getting my oil changed. Then she shook my hand and introduced herself (forgot her name unfortunately) and said she works for the dealership as well but in a different dept. We chatted for a bit and I told her I bought my car here a few years ago. She said she's very happy to hear that and it was nice meeting me. Then she went back to work. Even an employee who wasn't serving me directly acknowledged me with a glowing smile and chatted for a few :) When my car was finished, Mayfield said went over my vehicle report and told me my car is in top shape, the oil has been changed, flat has been fixed, all tires have been properly inflated and they topped off all my fluids. I was surprised and asked even the fluids?? He smiled and said, "Yes Mr. Nelson. ALL of the fluids." I told him I've been getting my oil changed here for years and the service dept would say "We don't do that here." Mayfield stated we check everything under the hood and top off anything even if it's half-way filled. Mayfield added that things have changed here and so far it's been really good. I told him I agree. I told him I think this is unfortunately the first time I've ever received excellent customer service from the dealership. Mayfield said he's very sorry to hear that this was the first time receiving this kind of service regardless if I bought my car here or not. Mayfield went on to tell me that my tires will need to be changed sometime this summer and even had a service employee check my tire size. Then he gave me a good choice (kinda steep in price) of a set of tires that are designed to handle snow and sleet. I asked if he was the Service Supervisor and he smiled and said, "Supervisor or not, everyone treats everyone here and especially our customers with respect." I've never heard that before from anyone working customer service in any field. I know this is a lengthy review but I promised Mayfield I would make every effort to mention that he, the dept, the dealership and, of course, the service crew have done an excellent job with even the smallest detail of my visit. Thank you Mayfield, the new guy, the lady who helped the new guy, the lady who briefly chatted with me, and the service employee who went to check my tire size for such a great visit and service :) More

Looking for a new vehicle and decided to give a call. Lorenzo answered and was a big help from the beginning to the final purchase. We arrieved and went with a Journey instead of a Patriot. Lorenzo did n Lorenzo answered and was a big help from the beginning to the final purchase. We arrieved and went with a Journey instead of a Patriot. Lorenzo did not pressure us on choosing and test drove both. This was a second purchase at Lithia of Renton. Plan on buying a charger/challenger on our next visit (couple of years). Thanks again! More

Went to the dealership intending to just test drive. Alan worked with us to get a price we felt good about and was a get some extras thrown in as well. We would work with him again. worked with us to get a price we felt good about and was a get some extras thrown in as well. We would work with him again. More

The salesman I dealt with was Al Whitaker. I instantly liked the way he handled himself with me. He was friendly and didn't put pressure on me at anytime during the buying process. He was professional a liked the way he handled himself with me. He was friendly and didn't put pressure on me at anytime during the buying process. He was professional and helped me choose the vehicle I was looking for. I appreciated his honest approach to selling cars and that relaxed feeling made the buying process very enjoyable. I also dealt with Steve Fox the new General Manger. He was outstanding and took care of all my needs. One of his strengths is communication and he kept me updated during the whole process with e-mails and phone calls. I feel the dealership is in good hands with Steve Fox leading the team. I will recommend this dealership to anyone that asks and steer them to Al Whitaker and Steve Fox to take care of them. Thanks for the great service. More

Lorenzo gave me great service, and I am very pleased with the Jeep Wrangler I purchased. I had no reservations about moving forward. The rate and payment were what I was expecting, there were no surprises. the Jeep Wrangler I purchased. I had no reservations about moving forward. The rate and payment were what I was expecting, there were no surprises. They even had the oil changed on my Jeep Commander while I shopped around on the lot. The great service and vibe will keep me coming back, and I will refer any friends who inquire about my Jeep to Lorenzo Johnson. Jarod Kortman was also very helpful, and assisted in several stages of the process with an easy demeanor and confident, low pressure feel that helped me to continue shopping until I found the right vehicle for me. Thanks Lorenzo! More

I set up an appointment to look at a pre-owned vehicle over the phone. Jason was on time and had the vehicle ready for s test drive. He was very knowledgeable about the vehicle I was interested in and o over the phone. Jason was on time and had the vehicle ready for s test drive. He was very knowledgeable about the vehicle I was interested in and other models as well. I was out the door in under 2 hours with the vehicle. Jason's professionalism made the exprience easy and quick. I would definitely recommend to friends and family! More