Reliable Nissan

It was perfect. I was greater by employees instantly asking how my morning is and I was also taken to my appointment area so fast. I was greater by employees instantly asking how my morning is and I was also taken to my appointment area so fast. More

It was fine. Diego was great and respectful and professional . While I was sitting with him I heard others around using foul language. Which in my opinion is unpr Diego was great and respectful and professional . While I was sitting with him I heard others around using foul language. Which in my opinion is unprofessional. More

If I could give 0 stars I would. I used the Nissanusa.com website to build my "dream car". This is likely the last brand new car we'll buy because I work from home & hubby just retir I used the Nissanusa.com website to build my "dream car". This is likely the last brand new car we'll buy because I work from home & hubby just retired. We don't drive a lot any longer. Because of this I wanted exactly what we wanted because we've always compromised in the past - either on color, features, or something. After finishing my build online it was sent to the 2 local Nissan dealers. Reliable was all over me like a bad rash. I made it clear to the 1st person I spoke with that I am NOT purchasing a vehicle until after the beginning of 2024 AND not until they had a vehicle EXACTLY as I wanted on their lot and that it was a WANT and not a NEED so even if it took 6 months, I was planning to wait. Within 3 days I'd heard from 5 people from their dealership. I told each of them the exact same thing I stated up in the paragraph just above. Almost word for word. This soon became a total of 21 contacts per week via email, text, and phone calls. It was a constant bombardment. The "internet manager" even emailed me and when I sent an email stating what I did above, I heard nothing. I asked in that email that she tell her staff NOT to keep contacting me. It didn't stop. One of the "internet managers" began to text. She was particularly unimpressive and after I responded to the internet manager's email (that I mentioned above) I got a text in all caps saying: WHAT HAPPENED????? I wrote back and said nothing, why? No response. Tacky and very unprofessional. I even got a call at 8 am on a Saturday morning where the salesperson said hi it's --- (name removed) and nothing else. I said umm, do I know you? The person went on to inform we they were with Reliable Nissan. I think a person representing a business ought to say hi, this is so & so with XYZ business and NOT call at 8 am on a Saturday! This went on for 3 weeks and I asked each person to quit contacting me, that I had had enough. It didn't stop. The executive manager, Dominic Salazar, emailed me asking what else they could do to earn my business. I replied telling him how I felt beseiged and that they need to organize it so one person is contacting potential customers so that they don't feel like I do and that 3 - 6 months means just that and that when asked to stop contacting a person, they need to stop. I never got a response. Extremely unprofessional behavior from the executive manager of the business who is also a part owner. I eventually had to block their numbers on my phone, on my text messages, and all of their emails from my Gmail account to get the constant bombardment to stop. The other Nissan dealer in town - Melloy - what did they do in response to my build being sent to them? They called once and emailed once because I told them what I told Reliable. Melloy respected my privacy and my wishes. I recently found my dream car, exactly matching my build at CarMax with 6k miles on it for a savings of $10k over the new price and purchased it through them. If I hadn't, I'd have gone with Melloy because they were respectful and didn't push themselves on me once it was clear I wasn't going to purchase just anything. If you're considering purchasing here or even looking here, I'd run far, far, away. More

Great They were honest about the work that was done. We will return for future service. We will return for future service. More

It took 4 hours that was a long time, and then I got home and they still haven't.The notice is off of my car so it's still popping up that it needs maintenance.I live out of town and they still haven't.The notice is off of my car so it's still popping up that it needs maintenance.I live out of town More

Friendly and he was very knowledgeable upon the needs of my Nissan I thought my experience with Reliable Nissan was exceptional and would recommend any Nissan owner to Reliable Nissan my Nissan I thought my experience with Reliable Nissan was exceptional and would recommend any Nissan owner to Reliable Nissan More

Very knowledgeable and helpful person. Answer all my questions. Mr. McCracken is very good at communicating with people. Answer all my questions. Mr. McCracken is very good at communicating with people. More

Wonderful and kind gentleman. Always smiling. I worked with us. Love the experience. I'll go back again Always smiling. I worked with us. Love the experience. I'll go back again More

The time could have been quicker, but I was pleased with work performed I'll be back again work performed I'll be back again More

Other employees were not very helpful or friendly at all. Richard was very nice. Part man was also friendly and helpful Richard was very nice. Part man was also friendly and helpful More