Reliable Nissan

I'm a returning customer I was a returning customer only because the service provided wasn't done correctly the first time...or the second time...or the third time. I was a returning customer only because the service provided wasn't done correctly the first time...or the second time...or the third time. More

Unprofessional Service, Emplyees and Management Took my car in for my sensors to be replaced for an emissions test to pass on a 240SX Nissan car. 2 days later they tried charging me $2000 because th Took my car in for my sensors to be replaced for an emissions test to pass on a 240SX Nissan car. 2 days later they tried charging me $2000 because they took my engine apart because my check engine all of a sudden went on. (No I did not pay this) I gave them no permission for that other than to replace sensors. I asked to speak to the manager and he couldn't give me a reason on why they took my car apart. Therefore we were sent home with a bigger problem because now my car shuts down at every stop and my sensors were STILL NOT replaced! Paid $136 for diagnosis only! Not only will my car not pass emissions test, now it dont even drive correctly!!! Poor poor service!!! Never ever take your car here for service!!!! - Mike Apodaca More

Dishonest. At first, I just hated the sales side, but I have come to despise the service side, too. I would not buy another vehicle from this dealership or reco At first, I just hated the sales side, but I have come to despise the service side, too. I would not buy another vehicle from this dealership or recommend it to anyone. They lie chronically and do not stand behind their products. The Armada I purchased is a lemon. I believe they lied about the vehicle's history and problems when I was considering it. It was used but supposedly still under warranty. The engine has been good, but a lot of little things are broken and too expensive to get fixed; for example the console just fell from the ceiling on the inside and the electronic locks are failing. This car is not old enough and was way too expensive to be so poorly constructed. Also, the service department seriously dented my car in the shop and refused to take responsibility for it. I am currently seeking another place to get my car serviced. More

Worst sales experience of my life...hands down I was planning on buying two vehicles from this dealership, since I've always been a Nissan faithful and they are conveniently located. This all start I was planning on buying two vehicles from this dealership, since I've always been a Nissan faithful and they are conveniently located. This all started about a month ago and I was planning on buying a 370Z and a Frontier. I began by inquiring about the 370Z. I worked with an Internet Sales Manager, Jason Emrickson and his manager Kasey Flowers. After some searching, they told me that they located a Z that fit the bill, but that they would have to transfer it from another on-shore storage location. At first I was thrilled and grateful that they were working with me in locating and transferring the vehicle. I then paid a $1000 deposit on the vehicle, in good faith, but sight unseen. I was perfectly ok with waiting a few weeks, even a month, and assumed I would get some updates from these two on the vehicle and status of the transfer, but nothing was forthcoming. Days went by, then weeks, and I asked maybe a dozen times for basic updates on status. They could not or would not even provide such basic information to me as the VIN of the vehicle, or ANY information or status updates, such as where it was coming from or even a rough ETA on when it might be arriving at the dealership. Eventually I simply ran out of patience and had them refund my deposit. To this day I still do not have any proof that this vehicle they talked about even exists. I went to the dealership in person to get my refund. Even after this whole mess, Kasey Flowers could not even have the basic courtesy or professionalism to issue an apology for the inconvenience. He has to rate as the worst, rudest and most unprofessional car salesman I have ever had the misfortune of dealing with. My suspicion is that Mr. Flowers lost all interest in dealing with me, once he realized that I was not driving a vehicle off the lot and that I was not going to finance, but buy cash. What a waste of my time this has been... I do feel sorry for some of the other salesmen and staff there as I'm sure there are some nice people working there, also based on other reviews. But my experience is enough to put me off for life. I would not even trust "Reliable" Nissan to perform a basic oil change on any of my vehicles, as bad as this experience has been. I would gladly drive up to Santa Fe or even go out-of-state, to steer clear of this mess. I will NEVER deal with this dealership again, even if it's the last one left on the planet. P.S. I've since called a dealership in CO and was able to secure the 370Z I wanted, by means of a quick 10-minute phone call. What a pleasant surprise and good customer service, after the Reliable Nissan disaster. More

Outstanding customer service! I purchased my car from Abdul Kebe and he is truly an outstanding sales person. Very personable, and extremely patient. I would definitely recommen I purchased my car from Abdul Kebe and he is truly an outstanding sales person. Very personable, and extremely patient. I would definitely recommend him to all my friends and family! He's a 10+++++! More

More than Reliable I have purchased my last two vehicles from Reliable Nissan & I will not go elsewhere. The staff is very friendly, knowledgeable, and willing to go th I have purchased my last two vehicles from Reliable Nissan & I will not go elsewhere. The staff is very friendly, knowledgeable, and willing to go the extra mile for their customers. I love that I can call Brandon Baca & tell him what I'm in the market for. When I arrive he has a nice selection & deals lined up. More