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Reliable Nissan
Albuquerque, NM
1,014 Reviews
Reliable Nissan is Albuquerque's Premier Dealer for New Nissan Cars and Quality Used Cars. Reliable Nissan proudly serves our neighbors around the entire Albuquerque area. Reliable Nissan prides itself on outstanding customer service, and we honor Dealership Employees who excel in Nissan Sales customer satisfaction. Reliable Nissan continues to work daily on providing every customer with the finest customer service experience attainable. Reliable Nissan grows stronger every day with new customers. We are always striving to excel in Nissan Sales and Nissan Service and Nissan Parts. We look forward to providing each customer with a unique & personalized touch that puts us among the top Nissan Dealers in the Albuquerque area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 5:00 PM
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:30 PM
Sunday Closed
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Showing 1,014 reviews
November 24, 2010
Came in today after we had purchased an Altima from them about 2 months ago. We came in to cancel their so called "Maintenance Plan" which technically only includes three oil changes a year, and a set of fr about 2 months ago. We came in to cancel their so called "Maintenance Plan" which technically only includes three oil changes a year, and a set of free windshield wipers for $2000. Now the plan when it was explained to us included wear and tear with it; however, we did our own investigation and found out it didn't! It is clearly written in the papers, and luckly for us, we were able to attempt to remove this price tag off of our total price. Now we passed by the dealership to have them sign some papers to get this plan removed from our total. We spoke with Paul who had one of his sales reps go out and get the miles on the odometer. When they came back in, Paul rudely asked me why we were removing the plan. I told him "she wanted to", in return he tells me that it is not a good enough reason. Wait a minute, is it up to these total monsters to make the decision for the consumer? I highly doubt it. I made him sign it, and made him give me a copy. He claims it will take 4-6 weeks for this process to be completed, little he knows, I have this documented and I am jut about ready for a nasty law suit if this is not completed. I made sure a witness came along with me to confirm his own words. When we were about ready to leave, Pauls has the nerve to stop me and ask me why we submitted a review about the dealership instead of speaking directly to them. In his own words "Why didn't your fiance come in and talk to us, and instead bash us all over the internet?". I am sorry Paul, and I hope you read this; she is entitled to her own opinion, and matter of fact you need to learn how to speak to your customers rather than attempt and place them under the spotlight when they are in your domain. I will file a complaint tomorrow morning with Nissan, and do the same with the BBB. I am not going to let this situation pass by as you sit their and target simple buyers. Stop calling my fiance as well, as she is highly fed up with your daily rude awakenings trying to get her to change her review in order for you guys to make more money. In other words, we did not give you 10s as you have requested, we plan on simply reviewing this dealership on every possible dealer website, including all local and national car forums. We know the internet, in a similar way that you know cars, we are here to give the public what they need; the truth. If you want to apologize for your rudeness, please do so, my phone number is 505-730-5633. If you think your approach was by un-professional, childish and overall rude, then I will accept an apology. Otherwise, it is a battle for people to see what Reliable Nissan is capable of if you don't get down to the full details with them. Watch out buyers, I highly recommend visiting Meloy Nissan on Lomas for your next purchase. I am doing so to buy my Armada this weekend. Buyer beware! More
by digzober
Employees Worked With
Paul
November 19, 2010
I came in to the dealer with a definitive idea of what I wanted to purchase if I were to purchase a new vehicle from Nissan, I was somewhat skeptical of being able to get what I wanted for the price I was w wanted to purchase if I were to purchase a new vehicle from Nissan, I was somewhat skeptical of being able to get what I wanted for the price I was willing to spend. Overall, I had a very good experience buying my new car, I got what I wanted and the people I worked with worked to make sure I was satisfied and everything fit into my price range. The only gripe I had is that I was paying for the car outright and did not have any intention to finance and I felt the Finance person I dealt with was a bit pushy at first, but I can hardly blame them as they are just doing their job and once it was established that I was not will to finance something I can afford to buy up front, there were no other issues at all. More
by firemedic37
Employees Worked With
Jared Taylor, Jared Taylor
November 09, 2010
Don was great in working with us. The start of the deal was a little shaky, and we almost left. The terms presented were ridiculously high, so in the future it might be advantageous to find out some inform was a little shaky, and we almost left. The terms presented were ridiculously high, so in the future it might be advantageous to find out some information first, such as credit history before putting out such a ridiculous initial offering, but Don was willing to work with us and asked for our patience before continuing, but it worked out in the end. Also, one note is the finance person Craig did a great job explaining all the warranties and programs available, but quite frankly it was too long, and we've been through all this before. However, when we left we felt like we were treated very well, and very fairly, and we got a great vehicle. More
by reparmelee
Employees Worked With
Don baca
October 11, 2010
Great operation to work with and great people as well. More than pleasant and agreeable. I've been buying cars for years and this is the best experience I've ever had, bar none. That means the trust fac More than pleasant and agreeable. I've been buying cars for years and this is the best experience I've ever had, bar none. That means the trust factor locked in, a rarity on car lots. And the services don't end when you drive off the lot. That means confidence. Looking for a used Nossan, go to Reliable, They won't disappoint. More
by Jano
Employees Worked With
R. Scott Lewis, R. Petty, Aboulcar Diawara, Scott Lewis
October 07, 2010
Cory was great. I have been looking to get car for the last year an he picked out the car of my dreams. I am so happy. An the process once we found her was so fast an simple. Cory made sure i got the car last year an he picked out the car of my dreams. I am so happy. An the process once we found her was so fast an simple. Cory made sure i got the car i wanted at the price i could handle. Thank you so much Cory, an Nissan for being the best. Megan More
by megg2006
Employees Worked With
Cory Kapahulehua
October 04, 2010
Everyone in the dealership with which we had any contact, from sales to service, was incredible. Joe Wasserman went over and above to get us the best deal on our vehicle. We would recommend him and this de from sales to service, was incredible. Joe Wasserman went over and above to get us the best deal on our vehicle. We would recommend him and this dealership to any of our friends. Craig, in finance, explained every piece of paper we had to sign and went in to detail as to the pros & cons of our service contract. We have bought a lot of cars in our lifetime and we must say, this was the best experience ever. More
by medman
Employees Worked With
Joe Wasserman, Joseph Wasserman
September 25, 2010
Cory was a plesure to work with. He was very patient and Cory was a plesure to work with. He was very patient and not at all high pressure. If you find your self at Reliable Nissan ask for Cory. We are pl Cory was a plesure to work with. He was very patient and not at all high pressure. If you find your self at Reliable Nissan ask for Cory. We are pleased with our 2003 Altima. It was exactly what we were looking for and look forward to years of reliable transportation. More
by stlfan.1
Employees Worked With
Cory
September 18, 2010
Reliable Nissan was a great place to buy a car & I would definitely recommend them. I bought many new vehicles & this was one of the better experiences I can think of. First the dealership has a great selec definitely recommend them. I bought many new vehicles & this was one of the better experiences I can think of. First the dealership has a great selection of vehicles to choose from, next they are not a "car museum" looking to just put cars on display but a dealership that will work with you to get you an excellent overall deal & put you in a car. My wife & I just bought a new 2010 Nissan Versa on 9-14. Our salesman was Cory & the Manager on duty when we purchased was John. Both were very friendly & we were able to negotiate a deal in a reasonable time frame. The finance department at Reliable was also professional. We were told our options (extended service contract, gap insurance, etc.) & given the freedom to decide what we did & did not want/need. There were a few minor details we were not able to address on the night we purchased that the dealership took care of promptly within a few days. I even realized that the five-piece floor mat set was missing just yesterday morning (9-16) & drove to the dealership and talked with another manager (Scott) who checked into, acknowledged that my vehicle should have had these mats (listed on vehicle sticker) & went ahead & ordered them for me at no charge. You even get, at this time, 2 years of maintenance included with most new vehicle purchases! Cory has even called me a few times after the sale to follow up on our how we liked the car & to insure we were fully satisfied with our purchase. Reliable Nissan's Sales Department is definitely a cut-above most other dealerships & I am confident their Service, Parts & Body Shop should also be a pleasure to work with given the pleasant people I have met while at the dealer. Definitely give Reliable Nissan/Chevrolet a first look when you need a new or used vehicle, I know we will be back! More
by gkpiller
Employees Worked With
Cory, John, Kevin, Scott, etc., Scott Lewis
September 17, 2010
Working with this dealership was great. Cory helped me pick out a car that was in my price range and then worked with me on getting the best deal. He was very friendly and always made sure to check with a pick out a car that was in my price range and then worked with me on getting the best deal. He was very friendly and always made sure to check with a manager before making promises that he couldn't keep. Very honest! More
by eberg
Employees Worked With
Cory Kapahulehua
September 09, 2010
If you are looking for a sales person who will really work for you see Abdul Kebe. He treated us super good! He worked for us not the dealership. We had our financing in place before we went shopping. work for you see Abdul Kebe. He treated us super good! He worked for us not the dealership. We had our financing in place before we went shopping. This made things much easier. Because we had already done this the deal went very smooth. Abdul showed us exactly what we wanted to see and also gave us other options. We had dealt with this dealership before and it was as painless as possible. More
by TWilhoit
