Reliable Hyundai

We are from the St Robert area and own a Hyundai Sonata. This can be a problem when it comes to service if you live far from the Springfield area. The first couple times we tried to arrange for a loaner car This can be a problem when it comes to service if you live far from the Springfield area. The first couple times we tried to arrange for a loaner car to enable us to get around while the car stayed in the shop all day. This did not work out in part I believe because we did not get to speak directly to Mark Mahoney in person. However, my faith is restored! Although we were not able to get a loaner this service trip and needed to take two cars, Mark was great. He was very sympathetic to our plight and our rational for a loaner when we do have to make the 200 mile trek. He assured me he would work personally with me in the future on a loaner. Mark discussed my cars issues and quickly informed me that there were also two recall repairs needed ( I was not aware) and made sure all my issues were annotated. When I came to get my car Mark briefed me and made sure I understood everything that was done or would require a wait for parts to come in, when they would arrive etc. He took me out to my car which had been washed, filled up with gas for the inconvenience with needing to drive two cars for 400 miles. I have to say I had a great service experience and am fully satisfied. So thank you Mark Mahoney for what turned out to be great customer service, Jim More

My husband & I (Carroll & Kathleen) We just moved here from the west coast & we just LOVE, LOVE the people here at RELIABLE IMPORTS in Springfield, MO. The customer service people & service departme here from the west coast & we just LOVE, LOVE the people here at RELIABLE IMPORTS in Springfield, MO. The customer service people & service department are the BEST we have had the PLEASURE to meet & work with. Mark Mahoney in the service department is OUTSTANDING. They do not OVER CHARGE you or give you a line that you need to service this or that, because it is time. They check your vehicle out completely & when they see a problem or not a problem, they point it out to you & give you a reasonable opinion of what should be done or NOT DONE. Thank you Mark Mahoney & everyone else at Hyundai. We even checked out new cars, just to pass some time while waiting & we did not feel PRESSURED by salesmen at all. I've talked with Tiffany & Kimberly one the phone & these two young ladies were also so very friendly & helpful. AGAIN......Thank you "MARK", Tiffany, Kimberly & sales department people for a great EXPERIENCE!! More

After buying a vehicle that has obvious previous water damage at one of the engine components I took this car back to see if they would honor the 100,000 mile 10 year power train warranty that came with t damage at one of the engine components I took this car back to see if they would honor the 100,000 mile 10 year power train warranty that came with the car. They were insistent that internal engine components that aren't exposed to water rust naturally though never exposed to water. THIS PLACE NEITHER HONORS THE WARRANTY THAT THEY GIVE YOU, NOR ARE THEY HONEST PEOPLE. If you buy a vehicle from this company you will regret it. More

I always take my Mazda to Reliable Imports to be serviced. I appreciate the personal attention that especially Jason Gaddy gives, but all employees in the Mazda service department are professional a serviced. I appreciate the personal attention that especially Jason Gaddy gives, but all employees in the Mazda service department are professional and helpful. I rated a 4 out of 5 for price because the oil changes are a bit more expensive here than at the chain stores, but the personal overall care they give to my car is worth the extra price to me. I think price for major work is comparable to other dealerships/service shops. More

My first visit to Reliable Hyundai was for a pesky rattle in the trunk at 2800 miles,they earned my businees when they found the rattle & fixed it. Now 75,000 miles later these same guys are still helping me in the trunk at 2800 miles,they earned my businees when they found the rattle & fixed it. Now 75,000 miles later these same guys are still helping me with my service. i have never had an issue getting my problems addressed as soon as I pull in. Mark, Brandon & the entire Reliable Team have earned my trust. The guys that greet me when I pull in make me feel welcome. The popcorn is always popping in the lounge, the shuttle service, the free car wash & vacuum everytime I go there. Sometimes I just drop in & they wash my Sonata for me for free. Great People! Great Service! More

Jason and Dan are fantastic. We wouldn't think of going anywhere else to get work done on our Mazda. They have been going to them for over 10 years. anywhere else to get work done on our Mazda. They have been going to them for over 10 years. More

LIARS!! I have sooooo much to say but too pissed to say it right now! Quick comment- car is less than 2 months old. Bought car from Fletcher in Joplin. LOVE FLETCHER!!! GO TO FLETCHER!! The battery was bad it right now! Quick comment- car is less than 2 months old. Bought car from Fletcher in Joplin. LOVE FLETCHER!!! GO TO FLETCHER!! The battery was bad, took it to reliable, they installed a OLD battery that was much smaller than the original and didnt tell us. My husband installs batteries on cars for a living and knows what if should have. Then the carpet is ripping under the front seat. Took it to reliable, they said it looks to have been cut by a box knife when the dealership removed the plastic from the carpet. They wont replace and said we have to take the car to Fletcher. Lie! The plastic on the carpet doesnt get cut out. It pulls off. I called Fletcher and told them of the issue. They are more than happy to fix it and even offered to call reliable on our behalf. We said no that was not needed as we are making a formal complaint with Hyundai motor company about reliables dealership and service department. DO NOT GO TO RELIABLE IMPORTS. SAVE YOURSELF A HEADACHE AND GO TO JOPLIN!! More