Reliable Hyundai

Wife had interest in a new Palisade so we went to our local Hyundai dealer Reliable Hyundai salesperson Ray was very knowledgeable on the vehicle and answered all her questions and set the expectations local Hyundai dealer Reliable Hyundai salesperson Ray was very knowledgeable on the vehicle and answered all her questions and set the expectations for the sale telling us multiple times they eager to make a deal and had extra discounts this coming Saturday We explained we had 2 trades and what they were a Subaru and a Toyota Ray says ok we’re anxious to make a deal do to our extra discounts this Saturday We told Ray when we would be available to bring in both trades Saturday Test drove vehicle while our trades were being evaluated Ray continued to answer our questions about the vehicle Ray also bragged about how many vehicles the dealership sold today and was eager to make a deal today due to our extra Saturday discounts After our test drive back in the office is where things went south We have NEVER been so INSULTED and DISRESPECTED as a customer our entire lives When the # were presented to us selling price was window sticker price trade values were $8000 less than other dealerships plus there was a $3000 charge figured in for some protection plan that was never discussed So the extra discount Ray assured us was available on Saturday never materialized And we were never offered the rebate or financing option that Hyundai shows online Other than product knowledge Ray lied to us about everything because he set the expectation for the Saturday sale We say no deal Ray starts to become a little combative and wants to make a deal but Ray at this point you have not even tried to earn our business Told Ray we were pissed and would not believe another Word from Ray Told Ray we would be going to Fletchers on Joplin Ray just could not understand why we would walk away from Reliable Hyundai Since we are local and drive 100 miles to Joplin Ray what we need you and Reliable Hyundai to understand is you insulted us and disrespected us as customers We did not just fall off the turnip truck I was on retail for 27 years and my wife in banking for 37 years so I think we understand the process We can buy a vehicle anywhere You all have proven that you have nothing to offer us so we will be going elsewhere More

Worst experience buying a car, but it turned out to be a good thing. The dealership totally screwed us doing things you expect from a shady used car dealership. Definitely learned a hard lesson. Fortunately good thing. The dealership totally screwed us doing things you expect from a shady used car dealership. Definitely learned a hard lesson. Fortunately, my contacting the national and international headquarters got their attention, and we were able to get out of the bad deal. Will never do business with them. Once bitten… More

Purchased new vehicle and traded my Subaru, after so many emails, text, picture and phone calls decided buy the car, gave a $500 dollar deposit order the new Subaru Crosstrek, new Subaru was $35,560 the trad emails, text, picture and phone calls decided buy the car, gave a $500 dollar deposit order the new Subaru Crosstrek, new Subaru was $35,560 the trade for my Subaru was $28,000 plus $6,000 money difference, I asked when the new Subaru come in will it everything still the same they said no problem, when the new Subaru came in I drove 3 hr to pick it up the price changed a additional $8,000 more I made an appointment with my sales person when I showed up it was his day off. Someone else helped me and they had no clue what was going on, the manager came, and he had no idea what was going on and they told me the price would be $8000 more and there’s nothing they can do to help me. Meanwhile they have my money and I have the invoice and or ordered information that was email to me and have my deposit for the new Subaru I am not getting. And 6 hr driving and 1 hr in the dealership. I don’t recommend this place to any one. I don’t recommend this place to anybody the most unprofessional dealer I’ve ever been to More

I purchased a 2024 Hyundai Santa Cruz 3 weeks ago and had an absolutely amazing experience with Reliable Hyundai. My sales advisor, Noah Waller was incredibly professional, knowledgeable, and helpful through an absolutely amazing experience with Reliable Hyundai. My sales advisor, Noah Waller was incredibly professional, knowledgeable, and helpful throughout my vehicle purchase process. When I picked up the vehicle, he took his time to walk me though all the safety, vehicle operation, and media features which i found impressive. I highly recommend Reliable Hyundai and will return when its time for my next vehicle purchase! More

Everyone was welcoming and helpful. The temp outside was 100 degrees, but everyone was alert and upbeat. Our contact person, Bryon Edgerton was on the ball from start to finish. He The temp outside was 100 degrees, but everyone was alert and upbeat. Our contact person, Bryon Edgerton was on the ball from start to finish. He was so pleasant and patient in showing us all the buttons and knobs of the car's dashboard. One can tell that he really knows his stuff. More

Went to have oil change at just short of 17,855 miles on my 2020 Hyundai Tuscon, which is supposed to be included but i was charged $37.95. They told me at 12K miles I was supposed to change fuel filter bu my 2020 Hyundai Tuscon, which is supposed to be included but i was charged $37.95. They told me at 12K miles I was supposed to change fuel filter but that was never mentioned any other time I had an oil change. I purchased an extra warranty to cover the electronics in the car. The USB for the android auto has a short so it works then cuts out. I have a brand new Google Pixel 6 and the cord they gave me when I purchased the car. They tried to tell me it was user error, which how can that be? If I have the cord they gave me and new phone and the android auto cuts out and doesn't stay connected how is that user error? I confirmed with another automotive professional that that is definitely not considered user error at all. That is a defect! I tried to call the store to speak with the general manager regarding my experience. The man whom answered the phone said the general manager was a very busy person and wouldn't take my call. If this is the type of business they operate here, I don't ever see myself doing business with them again! The fact the dealership leadership wouldn't speak to me at all is a clear sign to me that customer satisfaction and honoring what you say and sell is not at all how they operate. More

I purchased a 2018 Optima at the dealership this spring. Within a week of owning it began missing. sputtering etc. The car uses oil which when purchased the tail pipe was clean, and they stated a good ca Within a week of owning it began missing. sputtering etc. The car uses oil which when purchased the tail pipe was clean, and they stated a good car. It uses 3/4 quart of oil per 1000 miles driven. Synthetic 5w20 . Not acceptable . When purchases was promised 2nd key told it only had one when they got it. Lie. After sitting in their service lounge for approximately 2 hours and no one touching the car. They produced a second Kia key fob identical numbers to mine. When in financing I was told in order to be financed I had to purchase gap and extended warranty policy which when the lender called to verify all loan information they said it was not required for the loan to go through. When called for appointment to get the second key I was given the run around put on hold numerous times flat out basically called a liar when I mentioned that they were paying for it by the service manager used car manager. My interaction with this dealer has by far been worst ever experienced. And I worked in automotive dealership industry for many years and many lines in service, dealer requirements, and owner loyalty customer service. By far this dealership ranks at the bottom of the mark for customer /ownership trust, they are shady as ^xx. The people act like you are asking for a miracle if they must lift a finger. They send out no surveys as I am sure they do not need another negative mark on their customer approval /satisfaction. Very unprofessional poor telecommunications poor people skills poor customer treatment both in sales and service. Untrained staffing as was set for appointment on wrong day of week two times. Just overall poor poor ungrateful rude service by all dealt with to date More

I have NEVER been treated so poorly by ANY dealership. I am a CASH buyer. The process should have taken 1 hour at the most, but instead I was harassed into financing part - which I'll pay off with the first am a CASH buyer. The process should have taken 1 hour at the most, but instead I was harassed into financing part - which I'll pay off with the first bill - and brow-beat while they tried to talk me into an extended warranty. The finance manager didn't like my emphatic NO answer and huffed out of the room. I had already signed the agreement, or I would have walked out without a purchase. More

Worst experience out of my 40+ car purchases. Worst car buying experience so far! Know what you are getting yourself in before you do any business with this dealership. This dealership is owned by Worst car buying experience so far! Know what you are getting yourself in before you do any business with this dealership. This dealership is owned by Berkshire Hathaway, and so is their warranty company, so this place is used solely to push their protection plans down your throat. I will say, that our salesman, Nathanael, was great to deal with. Very friendly and professional, and made this stage of the process as easy as possible. If you do decide to roll the dice on this dealership, definitely ask for Nathanael. Unfortunately this isn't where our experience ended. We then had the pleasure of dealing with the "business manager" Darell Biri. This guy managed to completely ruin the excitement of buying a new car. First, we were informed several times that we were being recorded in his office, which wouldn't be a huge deal but then a couple of minutes in I was asked to say my social security number and birth date out loud, this can't be an acceptable practice. Then comes the protection plan sales pitch. After being read the riot act for 10 minutes of what all can fail on a car and why a factory warranty (which the truck still had) is worthless, he then begins to try and sell me on this miracle protection plan which covers everything under the moon, for a small price of $100 more a month. After about another 10 minutes of his pitch, I informed him that I fully understand if he has to present this to me (because we are on camera), but I'm not interested in a protection plan. His demeanor totally changed at this point and he became extremely aggressive. After telling this guy no for the 6th or 7th time, my wife finally stepped in and told him that it was in his best interest to move on to the next step of paperwork. He dismissed my wife and continued trying to intimidate me into buying his miracle protection plan. He even threw his hands up in the air and said "what am I missing here"? I quit talking at this point I was so frustrated. I let him finish his 20 minute speech about why I'm crazy for not getting a warranty from him, signed my paperwork, and left as quickly as possible. I would never buy another vehicle from this dealership, nor would I recommend anyone go through what I did to buy a vehicle. It's guys like Darell Biri that make people hate dealing with dealerships, and he's about the scummiest guy I've ever dealt with in the 40+ cars that I've purchased. More