Reliable Chevrolet

Very easy to work with, I think they went above & beyond to make me happy! to make me happy! More

They always treat me and my family well. Jordan and Damian went above and beyond. Thank you guys. Again. Jordan and Damian went above and beyond. Thank you guys. Again. More

On October 24th, 2025 I bought my daughter a new 2026 Chevy Equinox. Going over the pricing with the salesman I noticed a line-item DEALER ADDED ACCESSORIES for $499.00. I asked what this was for and was Chevy Equinox. Going over the pricing with the salesman I noticed a line-item DEALER ADDED ACCESSORIES for $499.00. I asked what this was for and was told for tinting the front two windows and putting on door guards. Right from the dealers showroom I called Glass Tint USA here in Springfield and asked what they would charge for tinting the two front windows, there charge $100.00 for both windows. You can purchase the door handle guards for $15.00 on the internet as I did. Reliable is charging me $499.00 for something that costs less that $100.00. This is an extra $400.00 PURE PROFIT for Reliable. I don't believe the salesman adds this line item I believe it is part of Reliable program and is put there by the Sales Manager and the dealership General Manager, after all these two people are paid on total profit of the dealership. The Federal Trade Commission states customers aren't required to pay for DEALER ADD-ONS if they don't want them. Go back and look at your paperwork to see if your worksheet has Dealer Added Accessories listed and if you can't find your copy Reliable would have a copy for you to look at. Go and get your REFUND. In my opinion this is a very DECEPTIVE sales practice and should be illegal. As they are shaking your hand and thanking you for your purchase they have there other hand in your wallet taking out hundreds of extra dollars for their PROFIT. More

My 2016 Chevrolet Equinox started pouring gas out all over the road so someone waved me down. I had my vehicle taken to a Meineke repair center at first. Because it was just 14 days outside of the 10-yea over the road so someone waved me down. I had my vehicle taken to a Meineke repair center at first. Because it was just 14 days outside of the 10-year / 150,000 mi warranty, I was told to ask for a Goodwill discount from GM. My vehicle only had 53,000 mi so was far under the $150,000 mi and then for it to just be 14 days outside of the warranty when there was a TPM bc they installed the fuel hose underneath the gas tank, which not only makes it more expensive to repair because they have to take out the entire gas tank to replace a hose, but it wears a hole in the hose. They said when I talk to them that they would do a goodwill discount but I would need to have it taken to a GM repair center so that they can make sure that was the issue. I had it towed to the "Reliable Chevrolet". They said they were busy so they would work it in when they had an opening but it might be a week. I called back a week later to see what the status was. They couldn't find my vehicle. They never bothered to register it in their system despite knowing it was coming, tow company giving them the keys, & it being on their lot. After denying they had it, they finally found it. So they do the diagnostic and charge me like $200 for that but said it would go towards the cost of repairs, to be covered by the GM Goodwill discount. GM says they were going to call once the diagnostic was done. Waited over 24 hours and they hadn't. Finally, they do call, say they're doing $0 coverage, and their estimate was $400 more than Meineke was. They offer to knock the price down $200 if I get the repair there, but they won't let me take my car without paying their $200 diagnostic fee. Meineke didn't even charge me a diagnostic fee because they found the problem so fast but they didn't charge me anything for it. So they tell me it's going to be about $700 with the discount and then send me the forms to sign to authorize it, but the form showed $880. So even with their supposed $200 off discount, they are still several hundred dollars more than Meineke is. They also didn't even have the part for my Chevy at the Chevy repair center and it was going to take them another four or five days just to get it they thought. More

This place is deceptive, lies about what they do and Berkshire needs to fire the managers. Berkshire needs to fire the managers. More

Abhorrent experience. Had a verbal agreement to purchase a truck and have it delivered, ran the credit check and then no one contacted me. This was monthend so I think the Had a verbal agreement to purchase a truck and have it delivered, ran the credit check and then no one contacted me. This was monthend so I think they sold the truck out from under me to pad their numbers. I called the next week and the new sales manager claimed someone "took the other key." Also claimed they'd make it right but then radio silence again. Emailed the general manager and no response. I'm sure they'll suppress this review. More

Ad on Facebook said free oil change. I booked appointment for $380 worth of service. No free oil change. Service Department said they did not know what I was talking about. Deceptive Adv I booked appointment for $380 worth of service. No free oil change. Service Department said they did not know what I was talking about. Deceptive Advertising by Reliable. Will post experience everytime I see the deceptive advertising on Facebook. Will switch to a more reliable dealership More

Made an appointment with Reliable’s service department to fix my air conditioner. Slow and frustrating experience with AI bot, took 5 times as long because of long pauses before responding and inability to u fix my air conditioner. Slow and frustrating experience with AI bot, took 5 times as long because of long pauses before responding and inability to understand my request. Took my car on appointment day and time. After filling out the paperwork, they told me it would take 48 hours minimum to repair my car. This should have been disclosed when I booked the appointment. They said they would call as soon as diagnostics were run and they knew what needed to be done. By 2:00 the following day I was trying to get hold of them as I had heard nothing from them. I could not get a human, just voice mail. The following day they finally returned my call. It just needed coolant, but they “found “ an oil leak. My parking spot had no drips or spots from an oil leak. It would take more days and over $300 to repair. I called two other dealerships and asked about their service procedures for appointment to fix an air conditioner. Both said they would initiate diagnostics at the appointment time and repair it the same day with an estimated time of an hour total if it only needed coolant, longer only if they needed to order parts. So why did Reliable wait 43 hours to run diagnostics after they received my car? I have scheduled service with another dealership to check for an oil leak. I no longer trust them with my vehicle. Additionally, when I paid, I confirmed the amount before I inserted my card. When I examined my receipt, a $5.64 processing fee had been charged in addition to the amount they confirmed. More

Visiting from Colorado I had a few issues with my 23 Chevy colorado. With the help of the friendly staff I ended up leaving in a brand new 25 trail boss! The process was easy from start to finish. Mike Chevy colorado. With the help of the friendly staff I ended up leaving in a brand new 25 trail boss! The process was easy from start to finish. Mike T. Was friendly, helpful and professional! The trade in value was great, negotiations were fair and finance got me the best offer to seal the deal! I will be back for sure even if I have to make the trip from Colorado! More