Reliable Chevrolet

Took my sons truck there, 2013 silverado with 145,000 miles. It all the sudden wouldn't start one day. He cranked it a lot, next day we checked fuel pressure, ignition spark, and noid lights to all i miles. It all the sudden wouldn't start one day. He cranked it a lot, next day we checked fuel pressure, ignition spark, and noid lights to all injectors to insure we had fuel getting through injectors. 2nd morning cranked some more, finally held petal to floor and it started like a flooded vehicle. Drove truck for 1 mile, got a low oil pressure alarm to shut off engine. Restarted would have 40 psi and go back down to 20 and then 0 after about a mile. Got it to dealer and dropped it off, giving service manager very detailed info, including that it had 45 psi oil pressure when vehicle was shut down prior to not starting, and what we had done. Diagnostic was that engine was worn out, bearings were worn out, and it needed new engine at $11,000. Told them that doesn't makes sense as it had great pressure the night before it wouldn't start and engine bearings don't wear out shut off parked overnight. Service advisor would not let me talk directly to mechanic, I asked certainly could be other issues, worn oil pump, pick up tube O-ring, faulty oil pressure sensor. He went back talked to the mechanic and came back said my Cam bearings were worn and one had a flat spot. I asked where his crystal ball was, cause that was flat out guessing. While waiting for my them to finish my paperwork and charge me $170 I got to thinking. How much fuel had gotten pumped into the cylinders during the cranking and how much washed down past the rings into the oil in those two nights of sitting, diluting the oil viscosity. Pulled the dipstick right outside their service door and oil was very thin. Took it directly to Valvoline oil change, showed low oil pressure again on the way and had to shut it off. Changed oil and now have 28 psi pressure on idle and 40 plus while driving again, been driving truck for 4 days now with great pressure again. Gear drive oil pumps need viscosity to pump efficiently. Texted the service advisor that I should be refunded the diag fee, no response. Left phone message for service director and request to be called back, no response. More

Sold me a car with a clean carfax that was printed prior to the damage being reported to carfax. Buyer beware these are very dishonest people.! to the damage being reported to carfax. Buyer beware these are very dishonest people.! More

Purchased 2014 Jeep Wrangler. 4 1/2 hours doing all the paperwork only to wait and have to email them multiple times due to no one can return calls to get copies of said paperwork 4 1/2 hours doing all the paperwork only to wait and have to email them multiple times due to no one can return calls to get copies of said paperwork. Pay GM loan off only to find we now have to pay the state of Illinois more money to file for a corrected title because evidently they don’t know how to get the titles to the right place. If you live in Illinois I suggest you don’t by from this dealership. More

Took my car into dealership and ask if they could look at it check it out and fix some issues I was needing help with to get car back to its peak performance. Reliable service team members and shop techs was it check it out and fix some issues I was needing help with to get car back to its peak performance. Reliable service team members and shop techs was more than happy to help with some I could afford at time to fix . And they worked as a team together from courtesy vehicle to and from my home to dealership as keeping me on a daily loop on progress with vehicle. I am very pleased with customer service as well as spot on technician repairs. Recommend them to anyone that owns a Chevrolet vehicle. Five stars to all team members . Thank you again for taking time to lend a helping hand. More

While on a leisurely bike ride this evening, I stopped to catch my breath and look at a Mitsubishi lancer. I wanted to see if it was the fast Evo version. It was not. It was the 120 horsepower version that p catch my breath and look at a Mitsubishi lancer. I wanted to see if it was the fast Evo version. It was not. It was the 120 horsepower version that people buy who are scared to drive the speed limit. But while I was looking at it, an employee from the dealership came out and yelled at me. What the f are you doing? He said. Trying to show off for the girl he was with. I said, just looking to see if it's an Evo, riding around on my bike. Bike. He told me to get the f away and started aggressively walking toward me as if I was doing something to his xxxxxx car. Believe me buddy, my bike will go faster than that car. I wasn't touching it or even wanting it when I saw what it was. But that did not stop him from aggressively yelling and threatening me. This dealership. Employs the lowest of the low. If you want stuff stolen from you when you take it into service it or you want them to not change your oil when they are supposed to, then it is the place for you! Otherwise I would go to any other Chevy dealer anywhere before here More

Customer called me today at GM corporate about his experience and I am just sick about how he was treated by the staff and management. I did file formal dealer complaint through our system for this cu experience and I am just sick about how he was treated by the staff and management. I did file formal dealer complaint through our system for this customer. Its sad that the dealers are able to treat customers this way and act as though its not a big deal. You represent our brand and no matter how big or small the customers service bill is they should all be treated the same. This man was very calm and professional through explaining how he has been treated by your staff. If it were me I dont think I could have been that calm and professional. At some point treating the little people poorly will catch up with you and shame on you for such poor customer service. More

replaced a wheel sensor, on my corvette. I had to bring my car in to have the sensor programmed and retrained. When I got my car back they said I needed all new wheel sensors because they co I had to bring my car in to have the sensor programmed and retrained. When I got my car back they said I needed all new wheel sensors because they could not read any of them. None of my wheel readings were showing on the dash. I came back home and retrained my sensors using a magnet. All readings are again showing, except for the one I replaced. They wanted over 500.00 for all new sensors. I find it bad when the person with the scanner tool couldn't diagnose this issue plus lost all original readings to make it look like I needed all new sensors. Felt like someone was trying to make quick and easy money for the sale of sensors. The person with scan tool should have been able to do the job, Instead I got my wheels retrained by myself using a magnet. I didn't need all new sensors! I would have another opinion before you go to this dealership and have some idea, before hand, what the issue is. They can tell you anything if your none the wiser. I've worked on my vette for over 24 years and know my car. I could have taught them how to retrain my sensors with a magnet. Get advice before going to Reliable because believe me they are not reliable at all! More

Didn't replace oil during service. Now we need a new motor! xxxx of the earth! Now we need a new motor! xxxx of the earth! More

My vehicle has always been serviced at a Chevrolet dealer. My recent service appointment found 2 oil leaks. One of which had previously been repaired at Reliable Chevrolet (oil pan gasket). I reached dealer. My recent service appointment found 2 oil leaks. One of which had previously been repaired at Reliable Chevrolet (oil pan gasket). I reached out to the reliable Chevy service department regarding my concern and was told that the part was covered for 2 years unlimited mileage which I was within that time when the issue started again. It took several attempts of contacting the service department to obtain the repair order information where the oil pan had been repaired. The Service Manager Austin Goodwin finally contacted me back after several attempts. He apologized for the misinformation and told me that the oil pan seal was actually only covered for 6 months but asked if I would bring the car into Reliable Chevy to verify that the oil pan was actually leaking again and that we would come up with a game plan to take care of the situation. Previously I paid about 300$ at reliable Chevy to repair the oil pan less than 2 years ago - reliable Chevy went on to quote me almost 700$ to do the same repair. I followed up with Austin via email regarding the issue and explained that I thought he might reach out once he returned from vacation to address the situation - he did not respond. I followed up again and also asked why the quote to do the same repair was more than double what it was previously - his response was “ Upon inspection, our technician found the engine oil cooler leaking in addition to the lower oil pan gasket. We are not going to offer any assistance for those repairs, the failure occurred beyond the warranty period for the gasket. If you would like to present this information to Chevy’s Customer Assistance Center, you may reach them at 800-222-1020” I do not like to leave poor reviews. But after my experience with this Chevy service department and service manager - I felt it should be brought to light. More