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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
580 Reviews
Call Service Center (505) 216-2993

580 Reviews of Reliable Chevrolet - NM - Service Center

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May 02, 2024

My time is not their concern. Bill is written to protect them. Gave me back a dirty car. Coupons were useless. More

by JROCKWELL360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
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May 03, 2024 -

Reliable Chevrolet - NM responded

We'd like to opportunity to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.

May 01, 2024

I had my car towed a day before the appointment and they looked at it and fixed the problem the day it was towed More

by janessasmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Barros
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May 01, 2024

Friendly service advisor, knowledgeable regarding services. Informed me that a warranty technician would be performing oil change and tire rotation. More

by DONNALEE86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaeden Bradley
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April 30, 2024

Service writer was friendly and professional. My car was ready very quickly and the issue was resolved. They did leave a mess in the back, but I just gathered up the debris. I do wish they had wa More

by Chantelle
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember his name
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Apr 30, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

April 30, 2024

It took two days to get my car back. I was told it would be ready by 330. I called at 4:00 because nobody had called to let me know what was going on with my car. When I talked to some t More

by SANTANA8757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcos
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May 03, 2024 -

Reliable Chevrolet - NM responded

We're happy to hear we were able to resolve this situation, should you have further questions or concerns... please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience.

April 29, 2024

Customer service was excellent and very professional. I would definitely schedule here for service again More

by PETEMANES72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Podhajecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

April 28, 2024

Extremely disappointed with my experience. Left my truck for 2 days, expecting diagnostics to be completed, but upon pickup, I was informed it had sat idle the entire time with no work done. U More

by Murrutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Baros
Report | Print
Apr 30, 2024 -

Reliable Chevrolet - NM responded

We’d like to look into this. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further.

May 26, 2024 -

Murrutia responded

I scheduled an appointment on April 22, 2024, to drop off my 2018 Chevy Silverado due to it shutting off while driving and displaying a Stabilitrak notification. Despite being told that diagnostics would be run and that test results were pending, my vehicle sat untouched for two days. When I picked it up, I was informed that no work had been done. I was without my vehicle for two days and left with the same unresolved issue. Since I didn’t receive any help at Reliable Chevrolet, I did some research and found that GM has a recall related to an electronic stability control malfunction, which directly relates to my problem. Yet, this was never mentioned to me by the dealership. I reached out to Reliable Chevrolet’s customer relations representative via email to address this situation and seek further assistance. It has been a week, and I have yet to receive any response. This lack of communication and accountability has only added to my frustration. Thank you, Reliable Chevrolet, for proving just how much you care about your customers.

April 28, 2024

The services was good just getting the part took very look. The young man that took care of us was awesome. More

by lbibiano4551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that your experience has been positive so far. We strive to provide the best service possible and your feedback is greatly appreciated. Thank you for taking the time to share your thoughts.

April 27, 2024

The service advisor Ryan Pierce made this experience great, very helpful and understanding. Went out of his way to help us out. More

by yeahhernandez62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
Report | Print
April 27, 2024

The service representative Ryan was outstanding! !! Thanks so much! Superb service by the Reliable team! More

by jevam5g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
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