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Reliable Chevrolet - NM - Service Center
Albuquerque, NM
918 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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918 Reviews of Reliable Chevrolet - NM - Service Center
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Verified Customer
December 18, 2024
took 6 months for the work to be diagnosed correctly and the work done. Meanwhile, it took so long the warranty expired and the repairs were not covered even though the issue was properly reported within th the work done. Meanwhile, it took so long the warranty expired and the repairs were not covered even though the issue was properly reported within the warranty coverage. More
by willthesoundman
Employees Worked With
Ryan
December 16, 2024
I recently had the misfortune of having my vehicle serviced at Reliable Chevrolet, and the experience was nothing short of a nightmare. Initially, it took an astonishing 7 weeks for a warranty repa serviced at Reliable Chevrolet, and the experience was nothing short of a nightmare. Initially, it took an astonishing 7 weeks for a warranty repair to be completed. Upon arrival to collect my car, I was met with a cracked windshield (damage that was not present when I dropped off the vehicle) and a shockingly dirty interior and exterior. The service manager, Cory, displayed a complete lack of accountability, refusing to acknowledge the damage or apologize for the unacceptable condition of my car. Only after presenting irrefutable evidence from my dashcam, proving the windshield was undamaged upon drop-off, did Cory reluctantly agree to replace it with a genuine GM part. However, this promise turned out to be empty. After 6 weeks of unanswered calls and voicemails, I was forced to escalate the issue to Cory's manager, Michael Marsh. While Michael was helpful in scheduling a windshield replacement, the ordeal didn't end there. Cory's unprofessionalism continued with rude behavior and the installation of an aftermarket windshield, despite the agreement for a GM part. This necessitated yet another round of complaints to management. Eventually, after numerous calls and escalating the issue multiple times, I was finally able to have the windshield replaced with the correct part. However, the immense frustration, wasted time, and unprofessional treatment from Cory made this a truly dreadful experience. I strongly advise against dealing with Cory at Reliable Chevrolet's service department. His lack of accountability, disregard for customer satisfaction, and failure to honor commitments make him a liability to the dealership. More
by MIADAASY
Employees Worked With
Cory Reeves,
December 14, 2024
Ryan was awesome as always. My service experience was phenomenal as always. Thank you Reliable Chevrolet. My service experience was phenomenal as always. Thank you Reliable Chevrolet. More
by TONY PEREZ
December 14, 2024
Reliable Chevrolet in Albuquerque New Mexico is a very good dealership! I purchased my one ton truck from them and I have had no problems with them ever since! I would recommend them to my friends and fam good dealership! I purchased my one ton truck from them and I have had no problems with them ever since! I would recommend them to my friends and family! More
by Ejgin505
Employees Worked With
Cord Trail
December 14, 2024
We had questions about some issues that came up with the truck. Aaron Willams was so helpful in answering the questions we had and resolving them and recommending what to do about our transmission issue. Ve truck. Aaron Willams was so helpful in answering the questions we had and resolving them and recommending what to do about our transmission issue. Very helpful working with him. More
by darlamaez1957
Employees Worked With
Aaron Williams
December 14, 2024
The service writer was very knowledgeable regarding the technical issues involving my vehicle's malfunction which allowed me to better decisions. technical issues involving my vehicle's malfunction which allowed me to better decisions. More
by jjlockl
Employees Worked With
Ryan Mcgurdy-Service Writer
