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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
765 Reviews

765 Reviews of Reliable Chevrolet - NM - Service Center

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October 10, 2024

They lost my keys. Took an hour for them to bring my truck out. When tech brings my truck around he slammed on the brakes and locked up the tires. Would not recommend n More

by cole_lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon McLamb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it must have been to deal with delays and the issue with your keys. That experience does not reflect the level of service we aim to provide. Your feedback is important, and we'd like the opportunity to address your concerns directly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Additionally, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

October 09, 2024

I have always had a great experience with this dealership. They are quick and thorough. More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
Oct 11, 2024 -

Reliable Chevrolet - NM responded

Thank you, Lori! We're thrilled to hear you’ve had such positive experiences with us. Our team strives for efficiency and quality, and your feedback means a lot. We look forward to assisting you again in the future!

October 09, 2024

Cord trail go out of way to get it done very helpful need more worker like cord trail thank one again for the great job More

by NEZARAGON65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cord trail
Oct 11, 2024 -

Reliable Chevrolet - NM responded

Thank you for your awesome feedback! We're thrilled to hear that Cord Trail made such a positive impact. We appreciate your support and look forward to continuing to provide great service!

October 08, 2024

horrible organization. mistaken billing. tried to bill 250 dollars more. there is always something at every service appt. More

by IVANGALLEGOS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
angel
Oct 11, 2024 -

Reliable Chevrolet - NM responded

It’s disappointing to hear about the ongoing issues you’ve faced during your service appointments, especially with the billing error. We take these matters seriously, and it’s important that we resolve this for you. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. If you prefer, you can also reach out to our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932 to ensure this is addressed promptly.

October 08, 2024

Everyone at the dealership was friendly. The online scheduling was easy to follow and concise. I was disappointed in the service though. I had set up an appointment for an oil change and More

by JAKEJ63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cord Trail
Oct 11, 2024 -

Reliable Chevrolet - NM responded

Jake, we understand your disappointment regarding the oil change experience and the lack of communication during your visit. The duration and cost of the service you described certainly warrant a discussion, especially concerning the inspection results you received. We want to ensure our customers receive the highest quality of service, and your concerns are important to us. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932 at your earliest convenience to discuss this further.

October 08, 2024

If they have a question about a service they're supposed to perform they should call and ask. That's why they get a phone number. More

by MUNCHOIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember the name.
Oct 14, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be when there is confusion around services, and we agree that clear communication is key. Please contact Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 to discuss this matter further. Additionally, if you have any concerns or questions about the service being performed, Cory Reeves, our Service Director, is available at creeves@vtaig.com or 505-338-5932. We want to ensure everything is handled to your satisfaction, and they’re here to help clarify any details for you.

October 08, 2024

Aaron was such a great help I’m so happy he was the person I worked with More

by FELICIAHER95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Duron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Reliable Chevrolet - NM responded

Thank you, Felicia! We’re thrilled to hear that Aaron made a positive impact on your experience. Our team is dedicated to providing excellent service, and it’s wonderful to know that you felt supported. We appreciate your feedback!

October 07, 2024

Ryan made my experience getting my car repaired at ease. Kept me informed throughout the day. More

by darlenegallegos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Oct 08, 2024 -

Reliable Chevrolet - NM responded

Darlene, we're thrilled to hear that Ryan provided such a smooth and informative experience for you! Our team strives to keep you updated every step of the way. Thank you for your wonderful feedback!

October 07, 2024

Worked with Brandon, he was super helpful and very efficient. He made sure we were taken care of More

by VKEETSO67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McLamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We're thrilled to hear that Brandon provided you with such great support. Our team is dedicated to ensuring every customer feels valued and taken care of. We appreciate your kind words!

October 05, 2024

Service was incredible, staff was kind and amazingly helpful. Everyone there went the extra mile for me. Best experience ever!! More

by DENISE.GONZALES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All staff in service
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