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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
763 Reviews

763 Reviews of Reliable Chevrolet - NM - Service Center

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October 13, 2024

Not having good communication with the customer. Or looking into the service maintenance information before hand. And after the service was completed charging the customer a fee of 72.00 and having More

by angelucero3308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 15, 2024 -

Reliable Chevrolet - NM responded

We understand how important clear communication is regarding service and fees, and we sincerely regret that this was not your experience. We aim to provide transparent information about maintenance packages and charges, and it’s clear we fell short in this instance. To address your concerns directly, we invite you to contact Patricia Charles, our Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com. Additionally, please reach out to Cory Reeves, our Service Director, at 505-338-5932 or creeves@vtaig.com.

October 12, 2024

Took my car in two days after I bought it for a problem with my tire. They “fixed” it quick but didn’t complete the whole problem. Need to go back for them to reset items. Waste of time and gas. More

by Psauser1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Podhajecki
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Madrid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McLamb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Reliable Chevrolet - NM responded

We appreciate your feedback and are sorry to hear about your experience. We strive for thorough service and understand the inconvenience of having to return. Your input helps us improve, and we’re committed to ensuring your next visit is seamless. Thank you for bringing this to our attention!

October 12, 2024

Pleasant service staff. Car finished ahead of scheduled time. All issues explained thoroughly and in an understandable manner. More

by MRENEE.HOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord
Oct 14, 2024 -

Reliable Chevrolet - NM responded

Thanks for your fantastic feedback! We're thrilled to hear you had a positive experience with our team and that your car was ready ahead of schedule. Providing clear explanations is important to us. We look forward to serving you again!

October 12, 2024

3 hrs to long for oil change they don't carry my filters n have to order them each service very frustrating More

by DALLASWILLIAMS2424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Oct 14, 2024 -

Reliable Chevrolet - NM responded

Thanks for your feedback, Dallas! We’re glad you had a good overall experience, but we understand the wait and filter availability can be frustrating. We’re working to improve our inventory and service times. Your input helps us get better, and we appreciate your patience!

October 12, 2024

Took my truck in to get fixed and pick it up payed over $600.00 hundred dollars for it not to be fix. They charged over $450.00 to look at my truck for a $50 part to change out and didn't even fix my truck More

by Raymund Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Oct 15, 2024 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be to invest time and money into repairs, only to feel unsatisfied with the outcome. Our goal is to provide reliable service, and it's concerning to hear that we fell short in your case. We would appreciate the opportunity to address your concerns directly. Please contact Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. You can also reach out to Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932. We are here to help resolve this matter and restore your confidence in our service.

October 12, 2024

the ceramic coating detail left my vehicle with micro scratch swirls all over my paint job. very inconvenient to have to go back and it still didn't get resolved. now it looks worse scratches are still More

by Bboekeloo914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Reliable Chevrolet - NM responded

It’s disappointing to hear that the service did not meet your expectations and even made the situation worse. We truly value your feedback and want to ensure this is addressed properly. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826 at your earliest convenience to discuss this further. Additionally, our Service Director, Cory Reeves, is also available at creeves@vtaig.com or 505-338-5932, and he will be happy to assist in resolving these concerns.

October 12, 2024

I had a appointment at 1pm my oil change took 4:20 hours then they discovered a nail in one of my tires and it took another 45 minutes. I was never told about the ride and pick up Program till after I was More

by APRILRAMERIZ71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cord Trail
Oct 15, 2024 -

Reliable Chevrolet - NM responded

We understand that waiting for over four hours for your oil change, followed by additional time for tire repairs, is frustrating, especially when it impacted your other appointments. We strive to communicate all available services, including our ride and pick-up program, to enhance your visit. To address your concerns, we encourage you to contact Patricia Charles, Customer Relations Representative, at 505-338-5826 or pcharles@vtaig.com at your earliest convenience. Alternatively, you can reach out to Cory Reeves, our Service Director, at 505-338-5932 or creeves@vtaig.com.

October 11, 2024

Always nice and easy to work with not pushy with others services they recommend what you need and leave the choice up to you More

by galavizmichelle9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel barios
Oct 14, 2024 -

Reliable Chevrolet - NM responded

Thanks, Michelle! We’re thrilled to hear you had a great experience with us. Our goal is to provide helpful recommendations while respecting your choices. We appreciate your feedback and look forward to working with you again!

October 11, 2024

Brought my wife's Mazda in for an oil change and Aaron Williams had it done within 2 hours. Excellent work and customer service. More

by whitewolf3452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employee Aaron Williams
Oct 14, 2024 -

Reliable Chevrolet - NM responded

We're thrilled to hear that Aaron provided excellent service during your wife's oil change. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. Looking forward to serving you again!

October 11, 2024

The service received from Aaron was the best I have received in the 3+ years I have been getting my vehicle serviced at Reliable Chevrolet. More

by COURTKATKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Oct 14, 2024 -

Reliable Chevrolet - NM responded

We’re thrilled to hear about your positive experience with Aaron. Our team strives to provide top-notch service, and it’s great to know we’ve met your expectations. We look forward to seeing you again at Reliable Chevrolet!

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