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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
916 Reviews

916 Reviews of Reliable Chevrolet - NM - Service Center

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January 09, 2025

They don't really pay attention to what you are wanting done. They assume other people will complete a certain task and then it doesn't get done. It seems like the left hand doesn't know what the right han More

by armandoalbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Buerke
Jan 10, 2025 -

Reliable Chevrolet - NM responded

We understand how frustrating it can be when communication isn't as smooth as it should be, especially regarding tasks being overlooked or not properly delegated. We always strive to ensure our customers' needs are met, and it's clear we fell short in this instance. Please don't hesitate to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, Service Director, at creeves@vtaig.com or 505-338-5932.

January 04, 2025

Initially thing seemed really good but I noticed that Emilio was being teased by his coworkers because he was not “as fast” as they were. As a customer, when coworkers tease each other it’s a little unco More

by ASTRO FROM THE BLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio
Jan 06, 2025 -

Reliable Chevrolet - NM responded

It's unfortunate that the behavior you observed made you feel uncomfortable, and we understand how important it is to maintain a respectful and professional environment at all times. Additionally, we are sorry to hear about the missing lanyard. While it's a small item, we understand how frustrating it can be to lose personal belongings, and we take these concerns seriously. If you would like to discuss this further, please don't hesitate to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact our Service Director, Cory Reeves, at creeves@vtaig.com or 505-338-5932.

January 04, 2025

Spent $1,900 on new brakes and could not bother to clean Brembo calipers off. More

by MFCEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord
Jan 06, 2025 -

Reliable Chevrolet - NM responded

We understand your concerns regarding the condition of your Brembo calipers after the brake service. It’s important to us that every aspect of our work meets the high standards you expect, and we regret that this detail was overlooked. Please reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826. Alternatively, you can contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

January 02, 2025

A reasonable understanding dealership and affordable pricing location environment acceptable countable owner ownership, reliable Courageous, maximum quality, generous, caring More

by Hendawg.85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AYHAN BAHADIRLI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ihone
Jan 06, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review! We're thrilled to hear you had a great experience with us. Our team is dedicated to providing quality service and ensuring our customers feel valued. We appreciate your support and look forward to serving you again!

December 31, 2024

Not happy with service department. The service person I talked to how an attitude. Going to other dealership for warranty service. More

by DTUTTLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot names
Jan 02, 2025 -

Reliable Chevrolet - NM responded

We strive to provide a positive and professional experience to all our customers, and it’s clear that we missed the mark in your case. We would appreciate the opportunity to discuss this further and make things right. Please feel free to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

December 31, 2024

Cord-thank your help. I appreciate you. Thanks for getting tires repaired-tried to get this done from almost the I purchased-No one could ever find the issue-thank you More

by David
Recommend Dealer
Yes
Employees Worked With
Cord Trail
Jan 03, 2025 -

Reliable Chevrolet - NM responded

David, we're thrilled to hear about your positive experience! It's great to know that our team could help resolve the tire issue you faced. Your appreciation means a lot to us, and we’re here whenever you need assistance in the future!

December 30, 2024

What can I say about this dealership is there irresponsible they damage your car they mess up my vehicle one the shifter Park never got fixed after I I paid $650 bucks for it on top of that when More

by Angel Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 02, 2025 -

Reliable Chevrolet - NM responded

Your comments about the shifter issue, the driver's side door damage, and the sound system are alarming. This does not reflect the standards we strive for in service or customer care. We’d like to understand more about what happened so that we can work toward a resolution. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

December 30, 2024

Great service department with very knowledgeable service advisors Fast service and complete service very satisfied More

by fritzbelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Charles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oliver Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Podhajecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Orosco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Blea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Marsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Storz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our service department. Our team works hard to provide fast and knowledgeable service, so it’s wonderful to know we met your expectations. We appreciate your support!

December 29, 2024

Prompt courteous on time Fair price . Clean professional. I use them for my scheduled maintenance. More

by MICAPEAKPRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not worked with sales
Dec 30, 2024 -

Reliable Chevrolet - NM responded

We're glad to hear that you had a prompt, courteous, and professional experience with us. We appreciate your trust in us for your scheduled maintenance and value your support!

December 29, 2024

Reliable chevrolet is a good dealership sales people know their products and are very helpful More

by JERALD61
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Valenzuela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Jenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cord
Dec 30, 2024 -

Reliable Chevrolet - NM responded

Thanks for the feedback, Jerald! We’re glad to hear you had a positive experience with our knowledgeable sales team. Your support means a lot to us, and we’re always here to help you find the perfect vehicle!

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