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Reliable Chevrolet - NM - Service Center
Albuquerque, NM
730 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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730 Reviews of Reliable Chevrolet - NM - Service Center
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November 12, 2024
I recently had an extremely disappointing experience with Cory, the Service Department supervisor. The communication was severely lacking throughout the entire process. My car took an unreasonably long time Cory, the Service Department supervisor. The communication was severely lacking throughout the entire process. My car took an unreasonably long time to be fixed, and I was left in the dark about the progress most of the time. When I finally received my car back, it was shockingly dirty both inside and out. To make matters worse, there was a crack in the windshield that wasn't there before. This level of customer service is unacceptable, and I expected much better care and professionalism. Overall, this experience has left me feeling frustrated and dissatisfied. More
by MIADAASY
Verified CustomerEmployees Worked With
Services Department Manager Cory
November 12, 2024
Check in was great. The wait for an oil change was too long. Confusion over a sent message to me was relieved after I left. The service rep was good to fix the problem. The wait for an oil change was too long. Confusion over a sent message to me was relieved after I left. The service rep was good to fix the problem. More
by JOENABQ
Employees Worked With
Ryan
November 11, 2024
Aaron did an outstanding job! ! However, the service team failed to inform him of issues that arose with the equinox repair that resulted in a longer wait time ! However, the service team failed to inform him of issues that arose with the equinox repair that resulted in a longer wait time More
by lucindamharris
Employees Worked With
Aaron with the service department
November 09, 2024
So the gentleman that checked us in and called me later in the morning to let me know that the shop was closing due to the weather was very unprofessional and when I asked, what am I supposed to do without in the morning to let me know that the shop was closing due to the weather was very unprofessional and when I asked, what am I supposed to do without a vehicle he said he didn’t know that wasn’t his concern. I was grateful for the used dealership side when I reached out to him later in the afternoon to let him know that I didn’t have my vehicle back and he told me that he would make sure that it would get delivered to my house on Friday. More
by Angelatello429
November 09, 2024
The service that we have received in the past year has been excellent. The people at the desk has been very professional and we thank you for your outstanding service and keeping a car in the best of shap been excellent. The people at the desk has been very professional and we thank you for your outstanding service and keeping a car in the best of shape. Kudos for all the personnel and helping us keep our car in excellent shape, thank you More
by sdanjeppys
Employees Worked With
Ryan C. Pierce
