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Reliable Chevrolet - NM - Service Center

Albuquerque, NM

4.2
927 Reviews
Call Service Center (505) 216-2993

927 Reviews of Reliable Chevrolet - NM - Service Center

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May 13, 2025

The service I received from Reliable Chevrolet was great! The Service Advisor Ryan Pierce was courteous, respectful, and knowledgeable with every aspect of my service for my 2013 Chevy Silverado. I had to se More

by streven12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
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May 12, 2025

Service time was shorter than usual. The service attendants were hospitable and explained service adequately. More

by COUDSDYUWE224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alysia
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May 11, 2025

Price changed time of pickup and toke longer and the service advisor stated would take just 2 hours it took almost 7 hrs . I specified I wanted something checked and never got communicated with me after More

by msantillanesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have two service advisors first so I don't know his name psychic service advisor meeting was Felix
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May 12, 2025 -

Reliable Chevrolet - NM responded

We understand how important clear communication and timely service are, and it’s concerning to hear that your experience didn’t reflect that. We want every customer to feel informed and confident about the work being done, including details like estimated timing, services performed, and the type of oil used. If you're open to it, we’d really like the chance to talk with you directly to go over your visit in more detail. Please reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 10, 2025

My vehicle was at the Dealership for more than 10 days was slow handling of all repairs technicians would not keep me informed charged me 692$ restocking fee on repairs That was not approved More

by frank.bitonti64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not applicable
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May 12, 2025 -

Reliable Chevrolet - NM responded

We understand how important it is to feel informed and supported throughout the service process, and we truly regret that your recent experience didn’t reflect the level of communication and attentiveness we strive for. While each situation can come with its own complexities, we’d appreciate the opportunity to speak with you directly and review the details surrounding the repairs and associated charges. Please don’t hesitate to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or contact Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 10, 2025

Outstanding customer service! Needed DEF fluid for my Silverado HD High Country topped off. Ryan Pierce took charge, got it done, quickly, efficiently Thanks Ryan! More

by Corrales Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Pierce
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May 09, 2025

I waited 3 weeks for my truck to get looked at for something they said would take 1-2 days to look at. I even scheduled appointment 4 weeks prior... seemed like couldn't get straight answer everything More

by anthonyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emilio C.
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May 12, 2025 -

Reliable Chevrolet - NM responded

We understand how important your time is, and we recognize how frustrating this experience must have been—especially after scheduling well in advance and expecting a shorter turnaround. Communication matters, and we truly aim to provide consistent and clear updates throughout the service process. Please don’t hesitate to reach out to Patricia Charles, Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 08, 2025

Bad service took 4 hrs to get ny vehicle back due to the seevice agent forgetting to enter my vehicle for services More

by NORMEDDRA.1991.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
not listed female servie agent
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May 09, 2025 -

Reliable Chevrolet - NM responded

We understand how valuable your time is, and we recognize that spending several hours waiting can be incredibly frustrating. While we strive to provide efficient and timely service, it's clear that this visit did not reflect the level of care we aim to deliver. If you're open to it, we’d appreciate the opportunity to speak with you further and help ensure your concerns are properly addressed. Please feel free to reach out to Patricia Charles, our Customer Relations Representative, at pcharles@vtaig.com or 505-338-5826, or connect directly with Cory Reeves, our Service Director, at creeves@vtaig.com or 505-338-5932.

May 05, 2025

Don’t assume when you make an appointment on-line that they can get to it in a timely manner. Definitely call first. They said it would be 3weeks before they could even look at my truck. Not their fault. More

by MORRISSRN00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Garcia
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May 05, 2025 -

Reliable Chevrolet - NM responded

Morris, thanks for your understanding and for sharing your experience! We're glad to hear our team provided great service and communication. We appreciate your feedback on appointment scheduling and will work to improve that aspect. Looking forward to serving you again in the future!

May 04, 2025

Emilio was excellent to work with for my scheduled maintenance. He explained what services would be performed and gave me an accurate timeline to complete the work. They even got me set up with at rid More

by ALEX_MARRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio Canas
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May 05, 2025 -

Reliable Chevrolet - NM responded

Thanks for the fantastic review, Alex! We're thrilled to hear Emilio provided excellent service and clear communication. It's great to know our ride service made your experience even smoother. We appreciate your feedback and look forward to serving you again!

May 03, 2025

Reliable Chevrolet is the best dealership in Albuquerque. Nate & Ryan always recognize me. They are very professional, friendly and helpful. They go out of their way to get me the best deals and suggest serv More

by jennifer.a.star.62
Recommend Dealer
Yes
Employees Worked With
Nate & Ryan
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May 05, 2025 -

Reliable Chevrolet - NM responded

Thank you, Jennifer! We’re thrilled to hear about your positive experiences with Nate and Ryan. Our team is dedicated to providing top-notch service, and it’s great to know they’ve made such an impact. We look forward to continuing to support you and your Trax!

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