Reliable Chevrolet - NM

It was a very great experience I would recommend any and everyone to come to this dealership i am so happy with my 2018 chevy Malibu I would recommend any and everyone to come to this dealership i am so happy with my 2018 chevy Malibu More

New car purchase Came to Reliable Chevrolet and worked with Mr. Oliver Jones who was great at helping me purchase a 2018 Chevy Malibu. Service was great and staff incl Came to Reliable Chevrolet and worked with Mr. Oliver Jones who was great at helping me purchase a 2018 Chevy Malibu. Service was great and staff including other staff. More

These guys are friendly n great to wrk with. They took there time to work with us n offered us snacks n drinks I would definitely recommend them there time to work with us n offered us snacks n drinks I would definitely recommend them More

My experiences at Reliable Chevy has not been the best. It started when I traded in my Toyota for a diesel Colorado (2017 with <20,000 miles). After getting the truck I had a check engine light come on the It started when I traded in my Toyota for a diesel Colorado (2017 with <20,000 miles). After getting the truck I had a check engine light come on the first night, not a big deal I just took it in and they fixed it. I was also reassured that there were no recalls on the Colorado but that was also not correct (2 recalls needed to be addressed). I also brought it to their attention that the brakes were making a noise and I would like that corrected (I addressed this also at the time of the test drive and during the paperwork for purchase). It took 5 months and many many trips to their service department. I was told everything from “brake noises are normal” to “it’s the shocks not the brakes”. I got one of the senior service advisers in the truck with me and he agreed its not normal. I scheduled a Saturday appointment for the drums to be machined. When I took the truck in I was assured that it would be an hour and half of work. At 3 hours they said they haven’t even taken it back and at almost 6 hours I found out the guy was gone and they could not find the paperwork but “he fixed the issue”. The brakes sounded good for about 2 weeks and the noise started back, I took the truck to a shop that specialized in break work and they said the drums were never machined. I took the truck back and talked with the sales guy that sold me the truck while I was waiting on the service department and we decided to switch me out of that Colorado since I was having a hard time getting the issue addressed. I was given the same about I paid for the truck so all I was out was for the registration and tags. I decided to go with another diesel Colorado this time a 2016 lifted with a long bed and <25,000 miles (if my memory serves me). This was a beautiful truck and one I thought I would love to own, until I got it home. Ugh.. I took the truck in the next day the service department was open because the remote start would not work (thought this would be something tested before they sold it, guess not). I stayed there because they said they would run a quick diagnostic on it. After a few hours I found out the truck was still not even taken back. I left the truck with the service department to get the diagnostic done. During the first two weeks I was told many things such as it’s a wire issue, harness issue, we seen it before for electrical issues, it may be the computers, and so on. At the start of the third week I found out that they haven’t even looked at it thoroughly yet because they were so backlogged on work. At the end of the 3rd week I finally got it back after they replaced a computer. The following weekend I was driving and put it into 4 wheel drive (I know I should of done this sooner but I really only had the truck about a week) and found that it made a knocking noise at every turn. You guessed it I took it back in and after dragging several people on a ride with me they agreed that it was not right. After about a week they sent the truck to another shop to get a new drive shaft. After about a week there I started to call the shop to find out how long they would have the truck.. They apparently did not even start on the work and they couldn’t hear the issue with the truck.. They had the truck another week and Reliable finally took the truck back. Over the next 5-6 weeks Reliable could not fix the issue and I was either there or calling them 2-3 times a week finding out what was being done and what the plan was. After they had this latest truck about 11 weeks total I decided to get rid of this truck because Reliable said they would not fix the truck and I would either need to sell it back to them or trade it in for another on their lot. I did look at a new Trailboss but did not like going from a truck with many purks to one that had none and must pay more. Next my experience with the General Manager…. I finally got a meeting with the General Manager after weeks of telling the service manager that I would like to speak with him about the issues. I met with the GM and this is where he stated he would not fix the truck and I could either trade it in or sell it back. During the conversation he stated that “I don’t like being held hostage on the truck” and he was told “I was dragging my feet in making a decision what I wanted to do. I told him “I was just told 2 days ago that you may not be able to fix the truck, and I was the one pushing for my truck to be fixed and to find out what the plan was”. During our conversations he said several times that “I have talked with the AG (Attorney General) about your case” and “The AG is a friend of mine”. I told the GM that I could not do business with him since I have had such bad experiences here and did not like the offers any trade. Since this was done on a Saturday I was going to return on Monday to handle the paperwork. When Monday comes I go in and we discuss what we would do and what we discussed on Saturday. They would buy the truck back at full price plus the amount I spent on additions to the truck (mainly on the bed cover). Turned out that he wanted to give me about $12,000 for the truck and he asked me for a $23,000 check. During this disagreement he brought up that the AG is his friend and asked if I had legal representation to look over the numbers. I told him by my math and thoughts I should be leaving with how much equity I had in the vehicle, payed about 12K from the previous trade into this trade so I should get 12K back. He left with his accountant and about 10 minutes later he said that he just talked to his lawyer and it would cost more to fight than to just pay out. Between my experience with their service department and their GM I would never recommend Reliable Chevrolet/Nissan to anyone. More

Hands Down The Best Salesman I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Mike Bailey took t I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Mike Bailey took the time to give me all of my options and was never pushy. I ended up getting a brand new 2018 Custom Silverado 1500 that I LOVE and was able to afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone. I highly recommend Mike Bailey and Reliable Chevrolet for there excellent service. More

Best service We came to Reliable Chevrolet to purchase a Chevy Equinox and we ended up working with Oliver Jones and we must say he was one of the best salesmen we We came to Reliable Chevrolet to purchase a Chevy Equinox and we ended up working with Oliver Jones and we must say he was one of the best salesmen we have worked with. Very knowledgeable very patient and just a great experience.! We would recommend him to everyone! More

The best expirence ever! If I could give more stars I would. Thank you SO much Mr. Moon you have made me feel comfortable and talked me through everything. If I could give more stars I would. Thank you SO much Mr. Moon you have made me feel comfortable and talked me through everything. More

Amazing Would like to say that Oliver is amazing at what he does! He made purchasing a vehicle FUN! Totally going to refer him to family and friends! Would like to say that Oliver is amazing at what he does! He made purchasing a vehicle FUN! Totally going to refer him to family and friends! More

Great experience I received great guest service, Oliver was able to help me find the vehicle I wanted and was able to answer any concerns and tell me all about the new I received great guest service, Oliver was able to help me find the vehicle I wanted and was able to answer any concerns and tell me all about the new car I was purchasing! More

Great service We first went to reliable to get an idea of what we were looking for. Reginald Moon was a great help. We waited to go back to purchase til we knew he We first went to reliable to get an idea of what we were looking for. Reginald Moon was a great help. We waited to go back to purchase til we knew he was going to be there. He got us the truck we wanted and we were on our way. Thank you to Reginald Moon and the rest of the Reliable Chevy crew that helped. More