Reineke Ford of Lima

noise or no noise,,that is the question Had a problem with a noise ,sounded like an engine noise. No problem getting an appointment in a timely manor. Randy even brought the car into the Had a problem with a noise ,sounded like an engine noise. No problem getting an appointment in a timely manor. Randy even brought the car into the dealership, so I would not have to wait around. I still feel like there is a problem even though they decided all the noises were normal. So I will wait and see what happens. More

Had my car in for 60,000 checkup. Had my car in for 60,000 mile checkup. Report I received was totally blank. One day later after I called service manger no response back yet. Pretty s Had my car in for 60,000 mile checkup. Report I received was totally blank. One day later after I called service manger no response back yet. Pretty sad customer service. Service department said I will find the “Kid” that did the work! Not real interested in good customer service. More

Very disappointing and was forewarned. We purchased a new explorer, first trip we were there for 2 1/2 hours and we chose our vehicle right away. Second time, another 2 1/2 hours for paperw We purchased a new explorer, first trip we were there for 2 1/2 hours and we chose our vehicle right away. Second time, another 2 1/2 hours for paperwork, lost paperwork and wasn't correct. Service - took for oil change and explained oil leaking on new concrete. Changed oil and did service but didn't check for leak. I inquired about this and as an after thought looking at paperwork, "Oh they couldn't find anything" It wasn't recorded on paperwork! Took back for same problem, now leaking tranny fluid and main seal needs replaced, major repair and they aren't sure if I can have a loaner for a few days. WTH! Spend $40,000, one would expect this amount of service not a second class purchaser. They appeared to be more interested in selling Lincoln's as they tried to push us that way. More

Loving the Kia I am loving the Kia that I got and really appreciated It how you guys at the dealership worked with me to get this car. Thank you. I am loving the Kia that I got and really appreciated It how you guys at the dealership worked with me to get this car. Thank you. More

Efficient courteous thorough The appointment was on time. At the finish of service-a complete explanation was given about the service performed. The wait time for service being co The appointment was on time. At the finish of service-a complete explanation was given about the service performed. The wait time for service being completed was not too long. Pleasant waiting room. More

Mixed feelings When I originally purchased my lease a few years ago, I could not have been more happy: people were great and it all went quickly and smoothly and I l When I originally purchased my lease a few years ago, I could not have been more happy: people were great and it all went quickly and smoothly and I left thinking I had a great car. Years went by, and I did happen to notice every time I used them for service there was another scratch on my car after... whatever, no big deal, I just don't use their service or car wash once the lease is up, right? Time comes to by the car, I have already met with them once and go to finalize financing for the purchase so I return the second time; and no one had any idea I why I was coming back. We have to go through the whole dog and pony show again, just to decide an hour into it, that I do want to buy the car. Then every time we have a question, some guy (who isn't the main guy I'm dealing with, has to run to an office somewhere... wait 20 min to get an answer... then returns. We're told they do this because they can't discuss private details in an open space, such as social security numbers etc. Okay, fine, I get it... but then after the 2nd return trip from mystery man, then we decide to try a specific financing, so now the main guy asks me all my private info in the same space he just told me he wasn't allowed to ask those questions. So, that happened... so after he has my social, income, etc. Then a third guy comes down with a financing option that is finally close to what a private bank had told me they could give me (that I knew going into the meeting, hours ago.) The jist? 3.5 hours in a (at least 7 year old, poorly cushioned) office chair, three different managers that all had different scribbles on a minimum of 20 sheets of papers, where I probably talked to each manager a total of 4 min face to face time (minus all the running to the office)... and I got my car. 3.5 hours to finance a car at the same rate I knew I had, when I walked in there wanting to purchase my car. The people were nice, and friendly, the main guy who seemed like his role was to babysit us more than anything, was very personable... but do i feel like I got a great deal or was well taken care of? Not at all. Seemed like it was a parody of how car salesmen work from an old sitcom. I've been told I should always buy online, I'll probably look into that for the future. More

slow! had a week 2 get some work done ,could not do it .Left tape & glue residue on back window & console....had other work done & ended up having 2 have i had a week 2 get some work done ,could not do it .Left tape & glue residue on back window & console....had other work done & ended up having 2 have it done my self!!!!! The sale dept. is good but can only do so much More

Fabulous Ford team went above and beyond what I expected, worked with what I could afford and put me into a new 2018 F-150! I was treated great from the momen Ford team went above and beyond what I expected, worked with what I could afford and put me into a new 2018 F-150! I was treated great from the moment I arrived. There was no high pressure sales pitch. Great experience, would recommend Reineke Ford of Lima to anyone. More

Great Experience We traded in our Ford Escape for a 2018 Edge. Everyone was very helpful and fair. Process was smooth and quick ... no pushy sales tactics which was ve We traded in our Ford Escape for a 2018 Edge. Everyone was very helpful and fair. Process was smooth and quick ... no pushy sales tactics which was very appreciated. More

My overall experience was ver good!! Just traded a Ram for a new F150. My overall experience was very good. My sales lady was Amber Schmidt and she did a fine job. No pressure. No complai Just traded a Ram for a new F150. My overall experience was very good. My sales lady was Amber Schmidt and she did a fine job. No pressure. No complaints other than the process is very time consuming at over four hours. Everyone at the dealership was professional and friendly. We will be returning in the future. More