Reineke Ford of Lima

Mixed feelings When I originally purchased my lease a few years ago, I could not have been more happy: people were great and it all went quickly and smoothly and I l When I originally purchased my lease a few years ago, I could not have been more happy: people were great and it all went quickly and smoothly and I left thinking I had a great car. Years went by, and I did happen to notice every time I used them for service there was another scratch on my car after... whatever, no big deal, I just don't use their service or car wash once the lease is up, right? Time comes to by the car, I have already met with them once and go to finalize financing for the purchase so I return the second time; and no one had any idea I why I was coming back. We have to go through the whole dog and pony show again, just to decide an hour into it, that I do want to buy the car. Then every time we have a question, some guy (who isn't the main guy I'm dealing with, has to run to an office somewhere... wait 20 min to get an answer... then returns. We're told they do this because they can't discuss private details in an open space, such as social security numbers etc. Okay, fine, I get it... but then after the 2nd return trip from mystery man, then we decide to try a specific financing, so now the main guy asks me all my private info in the same space he just told me he wasn't allowed to ask those questions. So, that happened... so after he has my social, income, etc. Then a third guy comes down with a financing option that is finally close to what a private bank had told me they could give me (that I knew going into the meeting, hours ago.) The jist? 3.5 hours in a (at least 7 year old, poorly cushioned) office chair, three different managers that all had different scribbles on a minimum of 20 sheets of papers, where I probably talked to each manager a total of 4 min face to face time (minus all the running to the office)... and I got my car. 3.5 hours to finance a car at the same rate I knew I had, when I walked in there wanting to purchase my car. The people were nice, and friendly, the main guy who seemed like his role was to babysit us more than anything, was very personable... but do i feel like I got a great deal or was well taken care of? Not at all. Seemed like it was a parody of how car salesmen work from an old sitcom. I've been told I should always buy online, I'll probably look into that for the future. More

slow! had a week 2 get some work done ,could not do it .Left tape & glue residue on back window & console....had other work done & ended up having 2 have i had a week 2 get some work done ,could not do it .Left tape & glue residue on back window & console....had other work done & ended up having 2 have it done my self!!!!! The sale dept. is good but can only do so much More

Fabulous Ford team went above and beyond what I expected, worked with what I could afford and put me into a new 2018 F-150! I was treated great from the momen Ford team went above and beyond what I expected, worked with what I could afford and put me into a new 2018 F-150! I was treated great from the moment I arrived. There was no high pressure sales pitch. Great experience, would recommend Reineke Ford of Lima to anyone. More

Great Experience We traded in our Ford Escape for a 2018 Edge. Everyone was very helpful and fair. Process was smooth and quick ... no pushy sales tactics which was ve We traded in our Ford Escape for a 2018 Edge. Everyone was very helpful and fair. Process was smooth and quick ... no pushy sales tactics which was very appreciated. More

My overall experience was ver good!! Just traded a Ram for a new F150. My overall experience was very good. My sales lady was Amber Schmidt and she did a fine job. No pressure. No complai Just traded a Ram for a new F150. My overall experience was very good. My sales lady was Amber Schmidt and she did a fine job. No pressure. No complaints other than the process is very time consuming at over four hours. Everyone at the dealership was professional and friendly. We will be returning in the future. More

New Car My experience was great no complaints everyone was very friendly. My time spent with the staff was great. We felt very welcome. We will be returning My experience was great no complaints everyone was very friendly. My time spent with the staff was great. We felt very welcome. We will be returning in the future. Jennifer W. More

Great Customer Service Just purchased a Ford Edge....love the car. Everyone at the dealership was professional and courteous. Justin and Jessica worked diligently to find m Just purchased a Ford Edge....love the car. Everyone at the dealership was professional and courteous. Justin and Jessica worked diligently to find me the right car for the right price. More

A VERY NICE CAR VERY FRIENDLY PEOPLE ,THEY WANTED TO SALE ME THE CAR AS MUCH AS I WANTED TO BUY IT. A MARION DEALER (MATTHEWS ) WOULD NOT GIVE US THE TIME OF THE DA VERY FRIENDLY PEOPLE ,THEY WANTED TO SALE ME THE CAR AS MUCH AS I WANTED TO BUY IT. A MARION DEALER (MATTHEWS ) WOULD NOT GIVE US THE TIME OF THE DAY. More

New F150 I bought a new F150. Shaun Armstead was the salesman and was very friendly, knowledgeable and helpful making the buying experience pleasant. Other sta I bought a new F150. Shaun Armstead was the salesman and was very friendly, knowledgeable and helpful making the buying experience pleasant. Other staff were also very helpful in the process. More

Great sales experience Our sales rep Rick Michaels was excellent. His only concern was to get my wife exactly what she wanted. No sales pressure Just was along for the journ Our sales rep Rick Michaels was excellent. His only concern was to get my wife exactly what she wanted. No sales pressure Just was along for the journey with Kim and I. I would recommend to everyone! More