Reineke Ford of Lima

Dishonest salesman Me and my family have bought our cars from these locations starting back when it was Lima Ford always had a great experience until recent purchase. W Me and my family have bought our cars from these locations starting back when it was Lima Ford always had a great experience until recent purchase. Was lead to believe I was getting what I wanted in the Lincoln I purchased and turns out I didn’t receive what I asked for. Was told the vehicle that I feel just to get the sale. Thankful the new and used car sales manager are trying to fix one issue and I am greatful. Did original survey to early before getting vehicle and check everything out went on his word but was lead astray. After Lease is up taking my business elsewhere can not deal with the dishonesty More

Black 2019 F-250 My buying experience was great from the start, Paul is very easy to deal with,not pushy but very helpful to get the vehicle you want. My buying experience was great from the start, Paul is very easy to deal with,not pushy but very helpful to get the vehicle you want. More

New lease Turned in my 16 MKZ and wanted a 2019 but couldn't swing the lease so they worked with me on a 2018. All is well with dealer so far. Very helpful sett Turned in my 16 MKZ and wanted a 2019 but couldn't swing the lease so they worked with me on a 2018. All is well with dealer so far. Very helpful setting up. Nice salesman Neil Allen he did a.very nice job and I'd recommend him to anyone. More

Great Service! The Service Department was very professional and friendly! The waiting area was very comfortable. Service was prompt and efficient! I would definitely The Service Department was very professional and friendly! The waiting area was very comfortable. Service was prompt and efficient! I would definitely return! I will recommend Reineke Ford to others. More

Very helpful. Hard working I purchased a truck from out of state . They worked hard and after hours to help me with all my questions. They worked with my bank -insurance I purchased a truck from out of state . They worked hard and after hours to help me with all my questions. They worked with my bank -insurance company and I with all the details and paperwork needed to make the deal happen. Sent me extra pictures I asked for . Took care of the shipping and filled the tank . The truck was slightly used with low miles . It came spotless and detailed. Not pushy in any way. And they were never rude. And I know how hard I am to work with . Straight up and honest. Definitely worth a look if you are looking for a new vehicle 🚗. More

noise or no noise,,that is the question Had a problem with a noise ,sounded like an engine noise. No problem getting an appointment in a timely manor. Randy even brought the car into the Had a problem with a noise ,sounded like an engine noise. No problem getting an appointment in a timely manor. Randy even brought the car into the dealership, so I would not have to wait around. I still feel like there is a problem even though they decided all the noises were normal. So I will wait and see what happens. More

Had my car in for 60,000 checkup. Had my car in for 60,000 mile checkup. Report I received was totally blank. One day later after I called service manger no response back yet. Pretty s Had my car in for 60,000 mile checkup. Report I received was totally blank. One day later after I called service manger no response back yet. Pretty sad customer service. Service department said I will find the “Kid” that did the work! Not real interested in good customer service. More

Very disappointing and was forewarned. We purchased a new explorer, first trip we were there for 2 1/2 hours and we chose our vehicle right away. Second time, another 2 1/2 hours for paperw We purchased a new explorer, first trip we were there for 2 1/2 hours and we chose our vehicle right away. Second time, another 2 1/2 hours for paperwork, lost paperwork and wasn't correct. Service - took for oil change and explained oil leaking on new concrete. Changed oil and did service but didn't check for leak. I inquired about this and as an after thought looking at paperwork, "Oh they couldn't find anything" It wasn't recorded on paperwork! Took back for same problem, now leaking tranny fluid and main seal needs replaced, major repair and they aren't sure if I can have a loaner for a few days. WTH! Spend $40,000, one would expect this amount of service not a second class purchaser. They appeared to be more interested in selling Lincoln's as they tried to push us that way. More

Loving the Kia I am loving the Kia that I got and really appreciated It how you guys at the dealership worked with me to get this car. Thank you. I am loving the Kia that I got and really appreciated It how you guys at the dealership worked with me to get this car. Thank you. More

Efficient courteous thorough The appointment was on time. At the finish of service-a complete explanation was given about the service performed. The wait time for service being co The appointment was on time. At the finish of service-a complete explanation was given about the service performed. The wait time for service being completed was not too long. Pleasant waiting room. More