Regal Nissan

I own Nissan 2010 Altima and from last few months I observed increased level of engine noise which was not common. As I drive daily I love my car so much I take take good care of it, so I observed chan observed increased level of engine noise which was not common. As I drive daily I love my car so much I take take good care of it, so I observed change in the engine noise and went to check up to couple of dealers and none of them found any problem with the engine or noise. They said the noise is common. I was so frustrated why they can't find that something is wrong in the engine noise. They didn't even bother to do full diagnostics of the engine. But I was frustrated, disappointed and not happy any more to drive my car. In this situation I visited Regal Nissan dealer service center. The moment I enter into the service area I could find the difference they receive their customers when compared to experience I had visiting to other dealers in my whole life. They were so friendly, welcoming and more than happy to listen to the customers problem. They said they will take care of the problem and thats it I was convinced that they will really find the problem and fix it. They took the road test and just driving 0.2 miles the technician said "Yes, there is a problem in the engine noise and this is not normal". Later he took some time that day and did so much diagnostics to find the root cause of the problem. He explained me the diagnostics he did and the problem he found. (I know this problem is very difficult to find because of the fact that only the person who drives daily can only know that the engine noise was not normal). One of the pistons in the engine had a problem. This was very very unusual for the car that only have 23000 miles. Dealer worked with Nissan company to get the new replacement of the lower engine. After the parts have arrived they finished the work within a day and ready to go. This work was so big and tedious but they did it very very well. I was little worried just changing the lower part of the engine instead of changing the complete engine, but they assured me that everything will be fine and not to worry. They did exactly what they promised. Oh, another fact is my car also had a alignment problem. Once I had done at another dealer and it was not fixed so I went for lifetime wheel alignment with Firestone and still it was not fixed. My experience with this dealership was fantastic I done my car wheel alignment here and it was so perfect. Even I got free rental car from this dealer during the period (5 days) they had my car to fix the problem. After engine part replaced and wheel alignment done when I drove my car I felt like I am driving new NISSAN car. Everything was right engine was so silent and perfect alignment. The advisor Paul Smith was so patience to my phone calls to update me on the progress of the work and I made 3 personal visits and all the time he welcomed me and took me into the garage to show me the progress of the work and the status on the parts order etc. I also greatly appreciate the great work done my technician Adam. More

Regal Nissan was my last dealership of the day . By the time I got to Regal it had been a long and uneventful day of car buying, so I was not actually expecting to purchase a car. But needless to say when time I got to Regal it had been a long and uneventful day of car buying, so I was not actually expecting to purchase a car. But needless to say when Chandler showed me the 2004 Maxima I was excited. It was just wanted I had been looking for and not to mention at a GREAT price. Everyone at the dealership that I came in contact with were great. If anyone is looking ot purchase a car I would recommend that you see Chandler at Regal Nissan. Thanks to everyone!!! More

OK,my wife was in an car wreck(no one hurt)..We needed a tow truck a rental car and everyone was closed, so I called Regal Nissan and got Brian Jennings!!! He is the "BEST":):)I told him we were in a wreck tow truck a rental car and everyone was closed, so I called Regal Nissan and got Brian Jennings!!! He is the "BEST":):)I told him we were in a wreck and on the side of the road,our Nissan Altima needed to be towed and we were stuck... HELP!! Brian took care of everything for us:) we got our car towed to Regal and Brian even came up with a rental car for us when they were out of them. Did i mention it was past 7pm in the evening and they were closed but thier they were waiting to take care of us!!!! Here is the BEST part of the story; we did not PAY for anything.. that is right.. nothing!!! Brian took care of the insurance company!!!! paid the tow and coverd the rental so we did not have to pay for anything( the insurance company told us they would reimburse us after we paided for everything up front with a total of $400)nice right! That is why we LOVE BRIAN and Regal Nissan More

My wife and I purchased a 2009 Nissan Murano from Regal Nissan yesterday working with Dan Hoffenberg. After a few troubling experiences with various dealerships and used car businesses, it was quite a ple Nissan yesterday working with Dan Hoffenberg. After a few troubling experiences with various dealerships and used car businesses, it was quite a pleasant surprise to deal with Dan. He knew more about the Nissan vehicles than I did (I am an engineer) and was extremely courteous and helpful without being pushy. Although we felt like we received a fair deal, the main reason we ended up buying was because of Dan. We are extremely happy with our experience with you dealership. I would highly recommend Regal to my family and friends. More

I had a service light come on in my car during an out of town visit. When I returned, I decided to have it checked out and it turned out to be a major problem with my transmission. The guys at Regal Nissa town visit. When I returned, I decided to have it checked out and it turned out to be a major problem with my transmission. The guys at Regal Nissan fixed everything and although I was past my warranty by five weeks, Nissan paid the bill for me. I am very grateful and will be continuing to use their service in the future. More

I have purchased a Quest van, two new Armadas and a used car from Regal, having dealt with them for over 10 years. I have found their entire staff to be very friendly, always treating me as someone special car from Regal, having dealt with them for over 10 years. I have found their entire staff to be very friendly, always treating me as someone special when I'm there. I live at least 45 minutes from them, but have never taken my Nissans to any other dealer for service. For years I dealt with Martha in the service department. She was very professional, yet at the same time treated me as if we were family. Each time I go in for service, they are quick to offer me a ride to anywhere in the area that I want to go, and have always repaired or serviced my vehicle in a timely manner. They have bent over backwards to handle my repairs in a way that was effective, yet affordable to me. My husband drives another make truck, and deals with other dealerships, so I know that this is not always the case in the automobile industry. I have not had any negative experiences with Regal, and will continue to make them my Nissan dealership. More

Jim got my car in, and had a driver take me home. They called to go over what repairs needed to be made. They ordered the parts and the repairs were made in 2 and a half day. I have taken my car there for called to go over what repairs needed to be made. They ordered the parts and the repairs were made in 2 and a half day. I have taken my car there for service for over five years and I have always been please More

Regal Nissan in Roswell was the most conveniently located dealer for me who had the car I was interested in. We arrived right at closing time on a Saturday evening, and we're greeted by Michael, a friendly s dealer for me who had the car I was interested in. We arrived right at closing time on a Saturday evening, and we're greeted by Michael, a friendly salesperson. We asked for a test drive, and after a quick check with management, we were allowed to take the car out for a spin. We really liked the way the car handled, but weren't thrilled with the color of the interior. This being the only car on the lot that had all of the features we wanted, we decided that we were still interested. We left that evening with a promise to come back for negotiations the next day. Michael called us the next day to make sure we were still interested. We were, and so we returned in the afternoon to begin the negotiation process. Michael was friendly the entire time during price negotiations, if somewhat distracted at times. After a lengthy negotiation, it was getting late in the day and we were still $500 off of the price we were willing to pay. The sales manager (who we never saw or spoke with) refused to negotiate further, so we walked out. The salesperson remained courteous. Since we had already spent a large amount of time with the new car research and purchase process, after a quick ride around the block we decided to go ahead and pay the price that had been quoted. The dealership was closing, but we found Michael in the lot, and he was very excited to see us back and was ready to complete the deal. He quickly ran inside the dealership, to return a few minutes later. His approach this time was notably less enthusiastic. His body language showed that something was wrong. When we asked what had happened, he said, "You're not going to believe this" and quoted a new price, several hundred dollars higher than the last quote. After confirming he was serious, we voiced our displeasure at this type of game, and ended all negotiations. This was a very surprising and disappointing end to a long process. We feel that Michael was very friendly the entire time, and believe that the process breakdown was not due to his actions, but due to those of the sales manager who we never met. We would not recommend this dealership for a purchase unless you are willing to pay a high price for the vehicle. We will not be returning for sales or service. More

We have been going to Regal for about 7 years now. We have purchased 2 Pathfinders from them. They have consistently outperformed my expectations and are, by nine miles, the best dealership I have ever have purchased 2 Pathfinders from them. They have consistently outperformed my expectations and are, by nine miles, the best dealership I have ever done business with. This is particularly true in the metro Atlanta area where our dealership experiences have not been good overall. They have been honest with me without fail and for that alone, I recommend them. In seven years of service history, they have only made one mistake which they immediately admitted and repaired at no charge. We have only had one serious repari problem (a transmission issue)and they came through for us in a big way and had the car back in the same day washed, vacuumed, and ready. Very rare in my experience. We own 2 Nissan Pathfinders and will not service them anywhere else. As I have told the service manager and the owner, I do not have time to babysit cars, they have kept our cars in good order and on two occasions have gone far and above the call of duty. Our sales experiences have been excellent and thanks to Hugh for that. More

On a Saturday I went in to Regal Nissan to test drive a 2010 Murano. The sales associate was friendly, the car was great - overall a good experience. I was not prepared to buy that day, but I did come back 2010 Murano. The sales associate was friendly, the car was great - overall a good experience. I was not prepared to buy that day, but I did come back the following Sunday ready to make a deal. This experience was far different. The original sales associate was not there so I worked with a newbie - I have no complaint with him because he is just learning the ropes. The training sales associate, however, started out pushy and aggressive from the start and only got worse as we tried to work out a deal. I was looking for a specific color combination and package, which Regal had exactly one vehicle on the lot that matched. I decided to test drive it and immediately noticed that it was very dirty inside, did not have a sticker on the window, and had nearly 200 miles on to odometer. The sales associate tried to convince me that the 'trip miles' of around 33 was the actual mileage. I'll give him the benefit of the doubt, since he's new, but it did not make me feel comfortable. I also noticed that this Murano had a considerably rougher ride and more road noise than the previous one (on the same route). So the first thing I asked when we got back to the dealership was for Regal to find a car from another area dealership. I was told immediately that they would do that but I'd pay full sticker - no room to negotiate on price. I eventually ended up talking with the sales manager on duty, who basically came out with a price a few thousand dollars higher (yes higher) than the one the sales associate had already told me was his best offer. I was trying to get a match on an advertised special from another area dealer, and the sales manager was dismissive and even mildly insulting. Things that really make me uncomfortable with Regal Nissan: - Sales staff I worked with was pushy and aggressive, even argumentative - Lowball on the trade-in - Unwilling to check with other area dealers to find the right car - When presented with another dealer's advertised special, both sales and management called the other dealership "crooks" - Pressure tactics such as "last shipment" and "will be sold out soon" - Manager suggested I should look at lower-priced models More