Regal Nissan

Regal Nissan in Roswell was the most conveniently located dealer for me who had the car I was interested in. We arrived right at closing time on a Saturday evening, and we're greeted by Michael, a friendly s dealer for me who had the car I was interested in. We arrived right at closing time on a Saturday evening, and we're greeted by Michael, a friendly salesperson. We asked for a test drive, and after a quick check with management, we were allowed to take the car out for a spin. We really liked the way the car handled, but weren't thrilled with the color of the interior. This being the only car on the lot that had all of the features we wanted, we decided that we were still interested. We left that evening with a promise to come back for negotiations the next day. Michael called us the next day to make sure we were still interested. We were, and so we returned in the afternoon to begin the negotiation process. Michael was friendly the entire time during price negotiations, if somewhat distracted at times. After a lengthy negotiation, it was getting late in the day and we were still $500 off of the price we were willing to pay. The sales manager (who we never saw or spoke with) refused to negotiate further, so we walked out. The salesperson remained courteous. Since we had already spent a large amount of time with the new car research and purchase process, after a quick ride around the block we decided to go ahead and pay the price that had been quoted. The dealership was closing, but we found Michael in the lot, and he was very excited to see us back and was ready to complete the deal. He quickly ran inside the dealership, to return a few minutes later. His approach this time was notably less enthusiastic. His body language showed that something was wrong. When we asked what had happened, he said, "You're not going to believe this" and quoted a new price, several hundred dollars higher than the last quote. After confirming he was serious, we voiced our displeasure at this type of game, and ended all negotiations. This was a very surprising and disappointing end to a long process. We feel that Michael was very friendly the entire time, and believe that the process breakdown was not due to his actions, but due to those of the sales manager who we never met. We would not recommend this dealership for a purchase unless you are willing to pay a high price for the vehicle. We will not be returning for sales or service. More

We have been going to Regal for about 7 years now. We have purchased 2 Pathfinders from them. They have consistently outperformed my expectations and are, by nine miles, the best dealership I have ever have purchased 2 Pathfinders from them. They have consistently outperformed my expectations and are, by nine miles, the best dealership I have ever done business with. This is particularly true in the metro Atlanta area where our dealership experiences have not been good overall. They have been honest with me without fail and for that alone, I recommend them. In seven years of service history, they have only made one mistake which they immediately admitted and repaired at no charge. We have only had one serious repari problem (a transmission issue)and they came through for us in a big way and had the car back in the same day washed, vacuumed, and ready. Very rare in my experience. We own 2 Nissan Pathfinders and will not service them anywhere else. As I have told the service manager and the owner, I do not have time to babysit cars, they have kept our cars in good order and on two occasions have gone far and above the call of duty. Our sales experiences have been excellent and thanks to Hugh for that. More

On a Saturday I went in to Regal Nissan to test drive a 2010 Murano. The sales associate was friendly, the car was great - overall a good experience. I was not prepared to buy that day, but I did come back 2010 Murano. The sales associate was friendly, the car was great - overall a good experience. I was not prepared to buy that day, but I did come back the following Sunday ready to make a deal. This experience was far different. The original sales associate was not there so I worked with a newbie - I have no complaint with him because he is just learning the ropes. The training sales associate, however, started out pushy and aggressive from the start and only got worse as we tried to work out a deal. I was looking for a specific color combination and package, which Regal had exactly one vehicle on the lot that matched. I decided to test drive it and immediately noticed that it was very dirty inside, did not have a sticker on the window, and had nearly 200 miles on to odometer. The sales associate tried to convince me that the 'trip miles' of around 33 was the actual mileage. I'll give him the benefit of the doubt, since he's new, but it did not make me feel comfortable. I also noticed that this Murano had a considerably rougher ride and more road noise than the previous one (on the same route). So the first thing I asked when we got back to the dealership was for Regal to find a car from another area dealership. I was told immediately that they would do that but I'd pay full sticker - no room to negotiate on price. I eventually ended up talking with the sales manager on duty, who basically came out with a price a few thousand dollars higher (yes higher) than the one the sales associate had already told me was his best offer. I was trying to get a match on an advertised special from another area dealer, and the sales manager was dismissive and even mildly insulting. Things that really make me uncomfortable with Regal Nissan: - Sales staff I worked with was pushy and aggressive, even argumentative - Lowball on the trade-in - Unwilling to check with other area dealers to find the right car - When presented with another dealer's advertised special, both sales and management called the other dealership "crooks" - Pressure tactics such as "last shipment" and "will be sold out soon" - Manager suggested I should look at lower-priced models More

ABSOLUTE WORST experience in shopping for anything I have EVER had!! My husband and I were on a mad search for a car since we had just sold ours... we stopped into REgal Nissan a quote "family owned dealers EVER had!! My husband and I were on a mad search for a car since we had just sold ours... we stopped into REgal Nissan a quote "family owned dealership" ... yea xx! Eric was eager to wait on us and swarm us as soon as we got there... we were still parking and he was following out car. We went to look at the car we were interested in and told him just what we were looking for and the price range we wanted to be in....we decided to take one on a test drive... AWFUL experience!! The car was on FUMES... and said 3 miles until empty when we started it up....wow.... Eric was nice and first and seemed willing to help... as we went driving we started pointing out all the things we didn't like about the car... first it was DISGUSTING inside... Eric assured us that they did a 140 point inspection on it... hmm...apparently, they should have done a 150 point inspection because there was all kinds of dirt in the floor, a dead bug in the back and a used straw sitting chewed in the seat... yea... real inspected. The visor kept falling down in my husband's view going down the road... the car was a piece of crap. Eric kept trying to say "they could fix these things" ... we told him he couldn't come off the price enough to make us look at the car. So then, he takes us to a car we totally couldn't afford like I told him our budget when we walked in.... and tried to "push" "running the numbers" on us...we told him no and thanks anyway. The next day starts BLOWING my phone up... I was in contact with 8 different dealerships...he called me more than all of those combined.. I tried to nicely ask him to e mail me to contact me and stop calling...he kept on. Finally, he called me on a Saturday morning at 8:35 in the morning... what kind of people work this early? We didn't answer... he called again at 10:15 and my husband answered and asked him to please stop calling....Eric proceeded to argue with my husband and then hang up on him. Then he sent me RUDE e mails immediately following... totally immature and totally a horrific experience. I see now why this dealership got such bad reviews... AWFUL experience.. luckily, we met the people at Gwinnett Place Nissan who truly care about their customers... I would direct anyone to maket he drive and take the time to go there...I can assure you, they will not hassle you. If you do go to Regal, I'd ask for anyone but Eric. More

went to get a nissan pathfinder. they had a beauty on line. went to see it and the saleman was ready to push it on me. IT was infested with bugs. I mean cockaroaches. bad. babies and big ones and they w line. went to see it and the saleman was ready to push it on me. IT was infested with bugs. I mean cockaroaches. bad. babies and big ones and they were in the rubber of the doors. my kids are like look , look , look. the saleman played it down like there was ONE bug. the car was infested, wondering why it was below blue book value , etc. they cant get rid of it. it has all little dirt which is cockaroach poop. I was so turned off with the whole thing that I am now buying a Ford and everytime i think of Nissan i am going to think of this car. we had to go in it to drive to the other side of the lot. NOW paniced went home and washed my kids and myself. Sooooo gross. The best is the salesman said he was going to have it cleaned and as we were leaving he parked it back on the lot for the next sucker. BEWARE and stay clear of the silver pathfinder. all of them for this matter. so disappointed with most of the dealerships we have been to for a car. dont go to Gwinnett Nissan either, they are a mess and very dishonest. left a review on them too. I am tired of wasting my time. Its ashamed. Bugs Bugs Bugs. More

I've been a buyer for manufacturing (I'm a C.P.M.) for I've been a buyer for manufacturing (I'm a C.P.M.) for many years, and I do purchasing for a living. I've been in some drag outs with vendors before I've been a buyer for manufacturing (I'm a C.P.M.) for many years, and I do purchasing for a living. I've been in some drag outs with vendors before, but Regal took the cake. I know buying a car can be stressful, but I did my research and really tried to get them to deal with me fairly. 1) They jerked me around on price for two days (yes I went back-see below) 2) The sales manager frequently raised his voice to me and berated me with diatribes 3) The finance manager didn't review any of the existing warranty information because I told him not to give me the sales pitch on add-on warranties. Like I said, I deal with salespeople for a living, and these guys were babies about everything just because I wanted to get the price down to where it should have been at the start. I guess if you want courtesy and respect from Regal, you have to pay sticker. It was the only dealer within a reasonable distance (next closest was well over an hour away). Even with that, the only reason I bought it from them was because I was able to get the price to be right (it was the last day of the month at the beginning of the financial meltdown, and I worked them for two days to get there). More

These guys are thieves. I was a single mother with a son just starting sports in a new area without local family support. I needed to move from a compact vehicle to an SUV for sporting equipment (football) just starting sports in a new area without local family support. I needed to move from a compact vehicle to an SUV for sporting equipment (football) and more room to include his friends. I knew the car I was interested in but didn’t know much of anything about purchasing a new car. I stopped by one evening, just to look at the vehicle - my mistake! The devil salesman couldn't have been more conniving. He kept me there as long as he could, telling me he would work a magical deal and make the numbers fit for me. I grew incredible tired as the night drew on and my son was very impatient and getting restless. The salesman new when to strike - I was just ready to get home. He came up with a number that seemed to fit with my budget so I went home with a new car. I woke up the next day realizing I must have been swindled. I checked with family and friends who could help me understand the numbers and found out that sure enough, I’d been clearly taken advantage of. I was horrified that I had allowed that to happen. I called and let them know I wanted my original car back and that I understood I had a grace period to make this return. They told me it wasn’t possible – the deal was sealed – in essence, they told me I was screwed and deal with it – I didn’t know where to go or what to do. I tried again soon thereafter and was told my original car was already gone – it’s not surprising since they probably made an additional $10 grand or more on that car. I will hate Regal Nissan, the salesman, the managers always and forever! The only good thing that came from this experience is that I know now NEVER to trust car salesman and when I go car shopping I go fully knowledgeable, with support and put up a fight for what’s right and fair! More