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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,849 Reviews

2,849 Reviews of Regal Kia Lakeland - Service Center

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October 10, 2024

Friendly, outstanding service and very professional. The issue was fully explained, and work performed in an expeditious manner. More

by khavens39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinder Riem
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you!

October 09, 2024

Good service department and great service advisors. I was very satisfied. I will continue to use them in the future. More

by jvalle072329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you!

October 08, 2024

From start to finish everything was a pleasure. Evan is an exceptional sales representative and got me the vehicle I wanted at a great price. More

by cafoxrun33
Recommend Dealer
Yes
Employees Worked With
Evan
Oct 15, 2024 -

Regal Kia Lakeland responded

Congratulations!

October 08, 2024

As always I had a great experience. Was kept informed through the whole process and of the next steps that need to be completed for my vehicles needs More

by ADM.120288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us.

October 06, 2024

This dealership is very very very Very very very very very very very very bad More

by CONGAV123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cris Aviso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Gelpi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Custodio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your thoughts. We're genuinely sorry that your experience was not what you expected. We strive to provide excellent service, and it's clear we missed the mark in your case. If you'd be willing to share more details about what went wrong, we'd appreciate the chance to understand how we can improve. Please feel free to contact us directly so we can address your concerns.

October 05, 2024

I have always had good service there. This time I came a day earlier than scheduled (oops). but they fit me in and didn't even mention it. Such nice people . More

by JAGRAHAM00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

October 05, 2024

They recommended services on our car that did not need to be done. It was extremely expensive and we feel ripped off. We will never buy a Kia or get our car serviced at a Kia again. Horrible service. More

by HOWESJT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you for your feedback. We’re very sorry to hear that your experience with our service department left you feeling dissatisfied. It’s never our intention for any customer to feel pressured into unnecessary services, and we apologize if we failed to provide clear and transparent recommendations.

October 05, 2024

Too long a wait for just getting a tire checked, I suppose too many customers at one time. More

by Lavinamaduro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

Thank you!

October 04, 2024

The staff are always pleasant and personable. The service is timely, even though I didn’t have an appointment. They were able to do my brakes without having to come back. More

by JUHE1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinderella
Oct 15, 2024 -

Regal Kia Lakeland responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal. Thank you for choosing us.

October 04, 2024

Always friendly staff and fast service kept you informed on what going on with your vehicle while it’s being serviced on if a problem occurs and check on you after work is complete very professional in ever More

by mikewaylon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

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