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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,849 Reviews

2,849 Reviews of Regal Kia Lakeland - Service Center

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October 21, 2024

This is the 6th vehicle we've purchased from Regal on Bartow Hwy and we are always so pleased. We receive the best service without feeling pressured. We were so grateful they were able to work with us on More

by creativeedge51
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Oct 29, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store!

October 20, 2024

Great customer service! Love the tint on my windows, fantastic job and quickly done as well. More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cinderella Riem
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you for the great review! We can’t wait to have you back!

October 20, 2024

My experience at this dealership was wonderful. Cinderella was very kind and attentive, and made sure to keep me informed on the progress of my service. More

by carly9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinderella
Oct 29, 2024 -

Regal Kia Lakeland responded

We're happy to see that you had a 5-Star experience at Regal Kia. Thanks for sharing.

October 19, 2024

I need some work done on my Tacoma and needs a way back and forth to work I can just leave the truck with out a loaner More

by swampstang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Regal Kia Lakeland responded

We understand the importance of having transportation while your Tacoma is being serviced. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

October 19, 2024

I had a fantastic experience at Kia Lakeland for my recent oil change. The service was quick and efficient, and the technicians were professional and knowledgeable. They took the time to explain the pr More

by redlips01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genesis
Oct 29, 2024 -

Regal Kia Lakeland responded

We’re glad that the entire staff made you feel welcome. We look forward to serving you always.

October 19, 2024

I would recommend Regal KIA to everyone! Everyone is helpful and respectful and so much patience! From the desk reps to the mechanics to the yard team!! More

by sissyjo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

It means so much to us when our customers appreciate the hard work that goes into making each day at Regal memorable. Thank you.

October 17, 2024

Great customer experience with Jonathan always great work from the hold team I fill secured to bring my car at this location More

by will1281
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

October 17, 2024

Genesis was great at keeping me informed as to what was happening. Appreciate having coffee and water and snacks available while waiting. More

by JAMUNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

We really appreciate you being a customer and helping to share the word about us.

October 17, 2024

I never mind waiting at this dealership for my car to be serviced because it's always clean, comfortable, and has great amenities. More

by TheGreenKia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us.

October 17, 2024

Chris was great! Kyle and Matt were also very friendly! Made me feel welcomed and did not make me feel pressured at all More

by valerietuckerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris, Kyle and Matt
Oct 29, 2024 -

Regal Kia Lakeland responded

Thank you and have a great day!

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