Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,856 Reviews of Regal Kia Lakeland - Service Center
Sort by
January 13, 2024
1 Justin left me Hanging. . was off the next day. No response to Questions on my car. Did not leave anything for anyone else to follow up on. Thanks to Jeremy who helped me. Wo . was off the next day. No response to Questions on my car. Did not leave anything for anyone else to follow up on. Thanks to Jeremy who helped me. Worst experience with your service Department so far. More
by paymasterbob
Verified CustomerEmployees Worked With
1 Justin left me Hanging.. was off the next day. No response to Questions on my car. Did not leave anything for anyone else to follow up on. Thanks to Jeremy who helped me. Worst experience with your service Department so far.
January 13, 2024
Our visit took longer than expected but I was told that everything was completed and Misty was a great help. everything was completed and Misty was a great help. More
by anthony.nicolo
January 13, 2024
They were friendly, courteous and did their jobs well. They get the work done quickly & efficiently. They get the work done quickly & efficiently. More
by lenzetammy64
January 13, 2024
Good and comfortable The waiting room was clean, some snacks and drinks. They offer me a transportation just in case I need to go somewhere. snacks and drinks. They offer me a transportation just in case I need to go somewhere. More
by florsilver123
January 13, 2024
Great It was a great experience. Would come back again. Everyone was very nice and friendly to deal with Would come back again. Everyone was very nice and friendly to deal with More
by kaelynh1
January 13, 2024
My first maintenance service didn't go well and this was attributed to the technician as no check was made on the oil level after the supposed oil change. A few days later, the vehicle system alerted me abo attributed to the technician as no check was made on the oil level after the supposed oil change. A few days later, the vehicle system alerted me about the low oil level necessitating a return trip. Initially only a top up was done which was ridiculous as there was no evidence that the oil was changed in the first place. So I requested that the oil & filter service be redone and because of the timing, I spent about 3 hours of my time on this matter. I think my next service should be complimentary. Kelsey Johnson had nothing to do with the second visit but I alerted her to the problem. Jonathon was of great assistance in the return trip although I would have expected the service to be fast tracked. More
by rrstamps
January 13, 2024
Great! Superb! No one does it better than Kelsey Johnson. She's the best! She's great! ?? Superb! No one does it better than Kelsey Johnson. She's the best! She's great! ?? More
by LBCdoulos
January 13, 2024
Kelsey is a fantastic advisor. She is always very helpful Thank you again Kelsey for another fantastic experience She is always very helpful Thank you again Kelsey for another fantastic experience More
by NMAROLDA22
January 13, 2024
She Was Beautiful And Extremely Informative. She Was Beautiful And Extremely Informative. She Thanked Me For My Patience And Kept Me Updated In Timely Fashions. She Was Beautiful And Extremely Informative. She Thanked Me For My Patience And Kept Me Updated In Timely Fashions. More
by kidron40
January 13, 2024
I'm really tired of coming to the dealership for repairs on a brand new vehicle on a brand new vehicle More
by randystucky72
