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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,855 Reviews
Call Service Center (863) 485-6697

2,855 Reviews of Regal Kia Lakeland - Service Center

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March 11, 2024

Made sure I was up to date on my cars service and great customer service. Very friendly. More

by kerrywoodbury
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
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Mar 12, 2024 -

Regal Kia Lakeland responded

Friendly and helpful customer service can make all the difference in ensuring a pleasant experience, and it sounds like you received just that. Thanks for sharing your feedback, and here's to many more smooth car service experiences in the future!

March 07, 2024

Kelsey has great customer service and always looks out for customers needs She is awesome More

by missy.lambert
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
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Mar 08, 2024 -

Regal Kia Lakeland responded

Being described as "awesome" speaks volumes about Kelsey's dedication and commitment to providing excellent service. Kudos to Kelsey for her outstanding efforts in looking out for customers and making their experiences memorable. Thank you for sharing your positive feedback about her!

March 06, 2024

Keep the good work. I was satisfied with the service ., coming on time enjoy my coffee and leave in 35 ,45 minutes happy.yes I will recommend any friends to come to Réga More

by PIERRELAK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
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Mar 06, 2024 -

Regal Kia Lakeland responded

Thank you for your positive feedback! I'm glad to hear that you were satisfied with the service at Regal Kia. It's always nice to enjoy a coffee while waiting for your service, and leaving within a reasonable time frame adds to the convenience.

March 06, 2024

Very professional and courteous service I always trust Regal Kia to do the big jobs right More

by HICKERSONNO
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Mar 07, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that you've had such positive experiences with Regal Kia. Trust and reliability are crucial when it comes to vehicle maintenance and service, and it's great to know that you feel confident in their ability to handle big jobs properly.

March 06, 2024

Quick, efficient & easy to work with. Misty is the best! Misty is the best service advisor. More

by LENKA1111
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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Mar 07, 2024 -

Regal Kia Lakeland responded

It's fantastic to hear that you've had such a positive experience with Misty at Regal Kia. Quick, efficient, and easy-to-work-with service advisors can make all the difference when it comes to vehicle maintenance. It's clear that Misty's dedication and professionalism have left a lasting impression on you.

March 04, 2024

My service was very quickly I was in and out, my car was well taken care of and service was excellent More

by kensonduverno93
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brook
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Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a quick and efficient service experience and that your car was well taken care of. Providing excellent service is our goal, and I'm delighted that we were able to meet your expectations.

March 04, 2024

Kelsey Johnson was very easy going, provided an amazing customer service. My only complaint is that I was just there two weeks ago and I had to pay an additional diagnostic fee! More

by ericdaney
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
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Mar 04, 2024 -

ericdaney responded

Kelsey Johnson is provided an excellent service during a troubled time.

Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a positive experience with Kelsey Johnson and received amazing customer service. However, I apologize for any inconvenience or frustration caused by having to pay an additional diagnostic fee just two weeks after your previous visit.

March 04, 2024

Great service representative Please is well organized and very customer oriented Very clean and great treats More

by no2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Mahr
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Mar 05, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that you had a great experience. I'll be sure to pass along your kind words.

March 04, 2024

The service was done very quickly! Jonathan kept me up on everything that was going on with my car and let me know how it would work for something that could not be done. He was very h More

by ADM.120288
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
Report | Print
Mar 03, 2024 -

ADM.120288 responded

The service was done very quickly! Jonathan kept me up on everything that was going on with my car and let me know how it would work for something that could not be done. He was very helpful and nice

Mar 05, 2024 -

Regal Kia Lakeland responded

I'm glad to hear that you had a positive experience with Jonathan during your service visit! Providing prompt and informative service is important to us, and I'm delighted to hear that he kept you updated on everything going on with your car and provided helpful assistance.

March 03, 2024

Great service and follow up with what I needed done. And I got my car back in a timely manner More

by kathryn.koch
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Regal Kia Lakeland responded

I'm delighted to hear that you had a great service experience and that your needs were taken care of promptly.

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