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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,854 Reviews
Call Service Center (863) 485-6697

2,854 Reviews of Regal Kia Lakeland - Service Center

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April 01, 2024

5 Awesome all around Honesty Great and friendly check in Comfy walting area. Love the complimentary coffee and snacks More

by robertaharriman
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
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Jul 11, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

March 29, 2024

The beat service received from a dealer. Customer attention is fantastic. Dealer facilities are excelent. More

by ramirocarras
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
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Apr 03, 2024 -

Regal Kia Lakeland responded

Thank you for your kind words! We're thrilled to hear that you received the best service from our dealership and that you found our customer attention to be fantastic. We're pleased that you enjoyed your experience.

March 28, 2024

Sale person was a nice guy. The guy that was helping him out was nice as well More

by bozeygirl5
Recommend Dealer
Yes
Employees Worked With
Gibran Rivera
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Apr 03, 2024 -

Regal Kia Lakeland responded

Thank you for your feedback! We're glad to hear that both your salesperson and the individual assisting them were nice and provided you with a positive experience. It's important to us that our team members are friendly and helpful to ensure a smooth and pleasant car-buying process for our customers.

March 27, 2024

Genesis was amazing and very friendly. My service was done quickly and I liked that I didn't spend all day waiting for my vehicle. More

by sarchie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meleke Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Regal Kia Lakeland responded

We're thrilled to hear that Genesis provided you with amazing and friendly service! It's always our goal to make sure our customers feel valued and well taken care of during their visit. We understand the importance of efficiency, so we're glad to know that your service was completed quickly and that you didn't have to spend the entire day waiting for your vehicle. Thank you for sharing your positive experience.

March 27, 2024

Decent wait time. Helpful customer service Clean waiting area and friendly service reps that greet you More

by ROBBYVOGEL
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Report | Print
Apr 03, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your feedback! It's great to know that you found our customer service helpful and we're pleased to hear that you were greeted you warmly.

March 27, 2024

Quick in and out oil change Waiting area was good the staff were nice no issues More

by GCCUTHILL
Recommend Dealer
Yes
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Apr 03, 2024 -

Regal Kia Lakeland responded

Thank you for sharing your experience! It's great to know that our staff were nice and that you didn't encounter any issues during your visit.

March 26, 2024

Jonathan was very informative and service is always on point! Great customer service and made sure I was accommodated. More

by ilianell.melendez85
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Benitez
Report | Print
Mar 26, 2024 -

Regal Kia Lakeland responded

It's wonderful to hear that Jonathan provided you with such informative and accommodating service at Regal Kia! Exceptional customer service can truly make all the difference, and it's clear that Jonathan went above and beyond to ensure your needs were met. I'm glad to hear that your experience was positive and that you felt well taken care of.

March 26, 2024

I am very disappointed that for $90. 00 for an oil change it did not include topping off the fluids. The cars low washer fluid light was on when I took it there and still on when I left. More

by d.jmovesyou3
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Misty Osborne
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March 26, 2024

Tired to get me to purchase parts for a new vehicle Was told I needed to replace part on a new vehicle More

by clarence.honor
Recommend Dealer
Yes
Employees Worked With
It was service
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Mar 27, 2024 -

Regal Kia Lakeland responded

We sincerely apologize for any confusion or inconvenience caused during your visit. It's certainly not our intention to pressure customers into purchasing parts unnecessarily. Your feedback is invaluable, and we'll make sure to review our processes to prevent such misunderstandings in the future.

March 25, 2024

First time there. Good experience. Will be back. Thanks. This kind of nagging and hassling will keep me away. Enough! More

by Jtb190812
Recommend Dealer
Yes
Employees Worked With
Brook
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Mar 26, 2024 -

Regal Kia Lakeland responded

Your feedback is valuable, I'm glad to hear that your first experience at Regal Kia was a positive one overall. Thank you!

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