Regal Kia Lakeland - Service Center

These guys are amazing. Huge shout out to Chris Boswell and Chris Dolce and the gentleman in the finance department (who was legit hilarious yet professional) for taking car Huge shout out to Chris Boswell and Chris Dolce and the gentleman in the finance department (who was legit hilarious yet professional) for taking care of me. And I mean they really went the extra mile. Trustworthy, integrity, fast and friendly service… More

The regal kia dealership was great. I got an oil change and it took no time at al I got an oil change and it took no time at al More

I came in to get my Kia serviced for its 30,000 mile maintenance and spoke with Jeremy about how I needed my 30,000 mile maint done and he told me that his service guys leave at 5pm so I would need to l maintenance and spoke with Jeremy about how I needed my 30,000 mile maint done and he told me that his service guys leave at 5pm so I would need to leave my car overnight so they can do what is needed in the morning. That was no problem so I left my vehicle at the dealership. The next day around 11am I came to the dealership to see how things were going and went to the service bay where they were working on my car. I asked the guy if he saw anything that needed attention from the 30,000 mile maint and he told me they were only told to do a routine oil change and no one told them to do a 30,000 mile maint routine. I was shocked that Jeremy didn’t advise anyone what was needed to be done. When they went to ask Jeremy about this he was not at work that day so the manager advised them to take car back to do what was needed. He went over the price for me on this which is $699 and I told him yes I am good with that cause that is the same price Jeremy told me the day before. They made it right for me which is why I am giving the dealership a 5 star rating but the advisor Jeremy a 1 star cause he made it very clear that he was not listening to a single word I said that day and since it was the end of the day it shows he was only thinking about getting off and going home. For me that is a serious problem cause it reflects that Jeremy is only there for a paycheck. Now on another note the representative who I would love to give EXCELLENT recognition to is Genesis. This woman really takes the time to listen to you about the concerns you have for your car and will go the extra mile to make sure to get the answers you are seeking about your car. Never once did she get aggravated with me about all my many questions and each and every time she took the time to go ask and inquire the service team about my questions. The exceptional and respectful professionalism that she exhibits is truly outstanding and deserves to be acknowledged. I have had her as my rep before and also experienced a great interaction with her at that time as well. She took care of the mess Jeremy left and for that I am truly grateful. It’s sad on Jeremy’s part cause I even told him about my bad experience with Dyer Kia in Lake Wales and he mirrored that same experience but I will not fault Regal Kia for one representative cause they made it right that next morning. I will still use Regal Kia for my services and I will always want Genesis for my representative. Thank you Genesis for being a wonderful example of what a caring service provider should be. And thank you Regal Kia for making things right. More

Pretty professional service, fast and detailed. They answer all my questions and helped us perfectly. They answer all my questions and helped us perfectly. More

My salesman, Shane Murphy, was exceptional. He was very knowledgeable about the car and with no high pressure. It was a pleasure working with such a kind, helpful and congenial young man. I am He was very knowledgeable about the car and with no high pressure. It was a pleasure working with such a kind, helpful and congenial young man. I am a widow and this is the first time I’ve bought a car by myself. Shane made it so easy. More

I was greeted by Misty when I came into the service drive. I was updated via text message by Misty when the car was ready. It was a great process. drive. I was updated via text message by Misty when the car was ready. It was a great process. More

Fast service and great job on explaining my bill. Great customer service Friendly and clean atmosphere Great customer service Friendly and clean atmosphere More

Long wait, little communication, and don’t inform you when your vehicle is ready. Will leave you sitting until you ask. when your vehicle is ready. Will leave you sitting until you ask. More

Offered a shuttle car to bring me home while doing the recalls on my KIA. They notified me of other things that needed to be serviced. I chose to complete the other things while they had my car. recalls on my KIA. They notified me of other things that needed to be serviced. I chose to complete the other things while they had my car. More

5 Awesome all around Honesty Great and friendly check in Comfy walting area. Love the complimentary coffee and snacks Comfy walting area. Love the complimentary coffee and snacks More