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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,853 Reviews

2,853 Reviews of Regal Kia Lakeland - Service Center

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April 28, 2024

Buen trabajo un buen servicio y trato al. Cliente satisfacción con el trabajo ami vehículo More

by valentineacevedo70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Regal Kia Lakeland responded

Gracias!

April 27, 2024

My recent repair cost me almost $2800. I was charged over $1500 for the hand brake assembly itself. I have found the same OEM part online for $300-$400. Why have you ripped off a loyal cus More

by PAUL9233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

PAUL9233 responded

I would appreciate a response from Regal Kia on this issue. Otherwise completing this review is just a waste of time!

May 01, 2024 -

Regal Kia Lakeland responded

Paul, unfortunately we are unable to locate your service records with the information provided. Please call Alaina Southern at 863-333-4633 or reply back privately with your name, phone number or VIN.

May 01, 2024 -

PAUL9233 responded

My name is Paul Carpenter. My cell is 770-312-6973. my vehicle is a 2015 Kia K900

May 06, 2024 -

PAUL9233 responded

Still no response from the dealership on this issue!

May 06, 2024 -

PAUL9233 responded

My email address is paul9233@aol.com

May 10, 2024 -

PAUL9233 responded

I called Mr Benitez on Wednesday and left a message. He hasnt called me back!

April 26, 2024

Todo el personal son muy atentos con los clientes. Estamos muy contentos con sus servicios .. More

by Maria De La Rosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pablo Moreira, Willy Moreira
May 01, 2024 -

Regal Kia Lakeland responded

Gracias!

April 26, 2024

I have been coming to Regal Kia for many years. Buying cars and have always loved the service department. Friendly people who always have a kind word! Thanks Regal Kia! Ruth Vlcek More

by RRVLCEK80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Thank you for your loyalty.

April 25, 2024

I am pretty much satisfied with the service I received. I would recommend them to my friends and family More

by Yellowbunny07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your feedback about our service.

April 25, 2024

Son muy profesionales. Hacen su trabajo muy bien. No ire a otro lugar. Les deseo un burn dia. More

by Orlando Rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Gracias!

April 22, 2024

It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

April 21, 2024

The worst experience I ever had at a dealership. They were dishonest, deceitful and have no integrity whatsoever. I would give them 0 stars if there was an option to do so. I would not recommend thi More

by KFYKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Custodio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Davis, rating, 0 stars
Apr 25, 2024 -

Regal Kia Lakeland responded

I'm truly sorry to hear about your extremely disappointing experience. Your feedback is deeply concerning, and it's clear that we fell short of meeting your expectations. Please know that we take your comments seriously, and we will investigate this matter thoroughly to address any issues and prevent similar situations from occurring in the future. Your satisfaction and trust are incredibly important to us.

April 20, 2024

The representative was attentive and kind. They quickly understood my problem and fixed it. It was a great visit!! More

by VALTE21985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

April 19, 2024

I really enjoyed my experience at the Kia dealership the were kind and curious and an overall great experience More

by GRETATERRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Regal Kia Lakeland responded

Thank you!

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