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Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,853 Reviews

2,853 Reviews of Regal Kia Lakeland - Service Center

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May 15, 2024

The service here was so quick and really a seamless process which I appreciated very much. More

by bfarless1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review - it's much appreciated!

May 10, 2024

The entire team were very courteous, professional and yet personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smil More

by jenkins5849
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thank you. It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

May 10, 2024

First car I bought there took a ridiculous 5 hours. Seven or so years later I decided to buy a car again and the dealer was much more efficient, taking about 90 minutes. The service department has issu More

by R Espie
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

I'm truly sorry to hear about the issues you've experienced with our service department. I apologize for any inconvenience or frustration this situation has caused you. I have contacted our management team and someone will be reaching out to you. Please know that your satisfaction is our top priority and your input is invaluable as we work to improve our processes and services.

May 10, 2024

I was greeted with a smile and very quickly. My car was ready in a very timely manner. I was out and on my way in no time. More

by BAZGREYHOUND716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us. We hope to see you again.

May 10, 2024

My service was great with no problems. Work done on my suv was done very nicely. More

by chicagojays8879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer.

May 10, 2024

got my car serviced at a good timiley manner. without any problem's or any concerns More

by breanna904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2024 -

Regal Kia Lakeland responded

Thank you so much for your 5-star review!

May 09, 2024

They are prompt in service, always keep me informed of progress, never proceed without first getting approval. More

by mtgr64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Regal Kia Lakeland responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers.

May 09, 2024

Cost me $170 in tow and 4 times at the dealer to be told they cannot duplicate the problem. My car has left me stranded multiple times. They had for over a week each time without any offer of a dealer or re More

by kellynegley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the names of everyone I dealt with
May 09, 2024 -

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss.

May 08, 2024

Jason was my advisor and he was very friendly and attentive. My vehicle was completed ahead of schedule. A 5 Star service!! Thank you!! More

by LAURA.VALLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
May 09, 2024 -

Regal Kia Lakeland responded

Thanks for sharing your positive review of Regal.

May 07, 2024

Service was very good very attentive did not have to wait long with Teagan right in as usual number one in service More

by DEWITT020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Regal Kia Lakeland responded

It fills us with pride to know that our service is valued by our community. We strive to be the best we can be every day.

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