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This rating includes all service center reviews, with more weight given to recent reviews.
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2,857 Reviews of Regal Kia Lakeland - Service Center
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November 28, 2019
Waited too long Asked service at check in 'How long will I have to wait ... told 1 hour to 1to1/2 hour. Sat waiting for 3 hours ... finally asked how much longer ... Asked service at check in 'How long will I have to wait ... told 1 hour to 1to1/2 hour. Sat waiting for 3 hours ... finally asked how much longer ... was told, "just finishing up" will only be another 10 or 15 minutes! Service done to my complete satisfatcion. Suggestion ... If your customers are going to be waiting for any length of time, please at least have current reading material in waiting area! More
by LOJOROG
Verified CustomerEmployees Worked With
Not sure....
November 28, 2019
Extremely long wait no results Did not reurn my text when I asked for updates. Waited 3 hours and didn't even get an estimate. Got tired of waiting and asked for our car back. Did not reurn my text when I asked for updates. Waited 3 hours and didn't even get an estimate. Got tired of waiting and asked for our car back. More
by tjtoole
Employees Worked With
Mario Medina
November 27, 2019
Great Jeff Soloj is the best treat my vehicle just like it was his own is always friendly and make sure we understand what is needed and what the cost is Jeff Soloj is the best treat my vehicle just like it was his own is always friendly and make sure we understand what is needed and what the cost is More
by JJERNEGAN1
November 27, 2019
Mario services was very helpful. He showed a lot of professi Mario was so helpful. He showed very good knowledge of me as a client. Very professional in handling my recall appointment. He also told me how long Mario was so helpful. He showed very good knowledge of me as a client. Very professional in handling my recall appointment. He also told me how long it was going to take and he was right on point.thanks to all in the services department for their kind and professional service. More
by LADYDJC60
Employees Worked With
Mario Medina
November 26, 2019
Much Better The service ctr has gotten much better since I first started using. Used to wait at least 4 hours for oil change and complementary was. I have found The service ctr has gotten much better since I first started using. Used to wait at least 4 hours for oil change and complementary was. I have found out that if I forgo the wash, I only have to wait not even an hour. Wish they could handle the wash in a more timely manner More
by 1GYPSY43V3R
Employees Worked With
November 26, 2019
Service Advisor was courteous and professional. Phillip, our Service Advisor was professional and courteous. He answered all of my question. Secondly, they handled my case with immediate attention Phillip, our Service Advisor was professional and courteous. He answered all of my question. Secondly, they handled my case with immediate attention, even though I had not made an appointment. More
by NIKOS_S_K
Employees Worked With
Phillip in Service.
November 26, 2019
KIA Service Easy to make an appointment and friendly staff. Clean area for customers to sit and wait. Fair prices for repairs and other services. Easy access Easy to make an appointment and friendly staff. Clean area for customers to sit and wait. Fair prices for repairs and other services. Easy access More
by SLEVINSKY
Employees Worked With
Paul, Mario Medina
November 24, 2019
Everything was dealt with in a very friendly manner. The associate who dealt with me was friendly, fast, and friendly. The coffee was delicious, and the snacks provided were nice and light on the stomac The associate who dealt with me was friendly, fast, and friendly. The coffee was delicious, and the snacks provided were nice and light on the stomach. More
by INOSHIKACHO09
Employees Worked With
November 22, 2019
Service Recall Fast response to recall letter received on computer update changes. Service people were very helpful and responded in professional manner. Waiting a Fast response to recall letter received on computer update changes. Service people were very helpful and responded in professional manner. Waiting area was comfortable and clean. More
by RFPEZKO
Employees Worked With
Jorge Benitez
November 22, 2019
Awesome ppl They were all very nice and the service was quick, I would use them again and recommend them to a friend or family member anytime They were all very nice and the service was quick, I would use them again and recommend them to a friend or family member anytime More
by Bynummercedes
Employees Worked With
Phillip, not sure of last name
