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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
2,857 Reviews

2,857 Reviews of Regal Kia Lakeland - Service Center

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December 23, 2019

Excellent service The service was excellent, time waiting was as promised and Kelsey did an outstanding job as service advisor. The vehicle was returned to me washed a More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Regal Kia Lakeland responded

Thank you Carlos!! See you next time :)

December 20, 2019

Service Brought vehicle in for eco coating. They were quick with the turnaround time. Was very busy that day and parking was somewhat of an issue. More

by SEEKYOU333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Hutcheson
Dec 30, 2019 -

Regal Kia Lakeland responded

We are working on arranging additional parking, sorry for the inconvenience.

December 19, 2019

Alternator Replacement I was unaware that my alternator was under warranty until I had replaced it myself. The replacement wasn’t good so I had to get it fixed at kia. They More

by AMMers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip
Dec 30, 2019 -

Regal Kia Lakeland responded

Alternators can be a pricier item unfortunately. Luckily for you we used Kia Certified parts! If you are ever in question on whether something is covered under your warranty, just call in we would be happy to look it up for you!

December 18, 2019

Customer service Rep was great . Love the coffee! Why do I have to use 25 words? I've visited many times and intend to return. More

by MAGGIE.REGISTER
Recommend Dealer
Yes
Employees Worked With
Philip
Dec 19, 2019 -

Regal Kia Lakeland responded

Haha Thanks Maggie!!!

December 17, 2019

Great service I took my Kia to Regal Kia and had great service at a great price. I did have a dealer coupon. I have always had great service here. Would definitely More

by MARKDWINTERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Medina
Dec 19, 2019 -

Regal Kia Lakeland responded

Thank you!!

December 17, 2019

Outstanding Jorge as the service writer got my car in and out of service within the time promised. They fixed my vehicle right the first time. More

by CJ.MARCELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge, service writer and Mike driver, Jeff Soloj
Dec 19, 2019 -

Regal Kia Lakeland responded

Thank you, glad you are back on the road!

December 17, 2019

Excellent Everything was great, Kesley was good with information. My service guy was great; I forgot his name but I know that he is fairly new and he is doing a More

by SHANTRELLFISHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Regal Kia Lakeland responded

Thank you!!

December 14, 2019

A total dissapointment!! for some strange reason This Dealership is determined to continue to Harrass me by sending more email even tho I have begged them to stop they More

by wga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Boswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Soloj, Deon Box, James Henry, Leo Henderson, Ryan Hutcheson, Brittany Herrera, Demetrius Allums, Mario Medina
Dec 14, 2019 -

Regal Kia Lakeland responded

We appreciate your feedback. My name is Meagan Basen and I would gladly assist in correcting this issue. I will need some additional information from you in order to do this though. Please call me at 863-333-0508 or email me, at meagan@regallakeland.com

December 14, 2019

Economically helpfull in repairing my car I brought my car to Regal Kia Center for an alternator replacement. Jorge Benitez used all his experiences to apply discount coupon and strategies to More

by GHD1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
December 12, 2019

Excellent as usual I have had nothing short of 5 star Service by Jeff Soloj and his team since I purchased my first of 2 Optimas. I will continue to speak praises and r More

by RSWINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge, Jeff Soloj, Mario Medina
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