Back

Regal Kia Lakeland - Service Center

Lakeland, FL

4.5
2,853 Reviews

2,853 Reviews of Regal Kia Lakeland - Service Center

Sort by
May 31, 2024

Good and very happy place not to long to get car oil change very pleasant More

by judichandler100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

May 30, 2024

Had a smooth experience. They were patient and kind. Even has complimentary coffee and water. (lady also handed out ice cream) More

by alexisland45
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chayton Wodecki
Jun 10, 2024 -

Regal Kia Lakeland responded

We are so grateful for your 5-star review. Thanks for sharing with us and the community.

May 29, 2024

The service department is pretty good. You just have to know what you're going in for so you don't get unnecessary work done. More

by yournailed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Regal Kia Lakeland responded

We really appreciate your business. Please let us know what we can do for you in the future.

May 29, 2024

Fairly quick service, no hard sales, good listeners. Would certainly recommend. Day and night from the service previously received at another local Kia dealer. More

by jdieguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mahr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Regal Kia Lakeland responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

May 29, 2024

Very good service, compliance, and good attention. Easy to schedule appointments. The people who work there are very friendly. More

by cataangeldearco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Gelpi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelsey Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Srecko Bokun
4.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Osborne
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Mahr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Custodio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Regal Kia Lakeland responded

We’re really grateful and appreciate you taking the time to share your experience with us.

May 27, 2024

Dealer got me in and out in a very reasonable time. Went above the call when checking why my speakers were not functioning. Offered me additional service they thought would extend the life of my car. More

by Happyleasor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

Thank you for your feedback.

May 27, 2024

I have my third car from Here and im quite satisfied. That's why I keep coming back. Very polite salesmen. Doesn't take forever waiting on my car to be serviced. Yes quite happy. More

by STEINMAN.TERESA7@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again.

May 26, 2024

they are always on time & they make you comfortable while you have to wait on your service. Kelsey explained everything that was going to happen. More

by HSHAMBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

It gives us much pleasure to know that you’ve chosen Regal again. Your kind words encourage us to continue doing our best to make sure every guest’s experience is a memorable one. Thanks again and have a wonderful day.

May 26, 2024

One of my Best visits or service in a long long time congratulations KIA of Lakeland More

by myronpacula2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

Thank you!

May 26, 2024

Kia Regal has gotten away from making sure the customer is satisfied. I'm really not pleased with the service I received. I had to walk in 90 degree weather to pick up my car. Upon arrival there was NO ON More

by MZLADI21U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelsey Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genesis Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal Kia Lakeland responded

We deeply regret that our service did not meet your expectations and sincerely apologize for the inconvenience and discomfort you faced. This is not the standard of service we aim to provide, and we understand how frustrating and disappointing this must have been for you. We are particularly troubled by your experience with our staff. Every member of our team is expected to provide attentive and courteous service, and it’s clear we fell short. Please be assured that we will address this with our staff immediately to ensure that such behavior does not occur again. Regarding the offer of a free tank of gas, we intended it as a gesture of goodwill, but we understand that it did not adequately address your concerns. We apologize if this came across as dismissive of the issues you raised. Your satisfaction is our top priority. We appreciate your feedback.

...
26
...